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May 2024 Newsletter from CAS

Monthly Content Summary

This month's articles mention that CAS is hiring another Tech Support person and perhaps you know someone that would be a good candidate. We also cover a pending deadline on the largest cash payout in recent history of settlements of which you could be a beneficiary. Finally, there is an article on Nissan Secure Gateway access and a Tech Tip on remote assistance. Enjoy!

Article Index

⚙️We're hiring!

⚙️Merchant Services: Deadline is Near

⚙️Nissan's Central Gateway access

⚙️New CAS catalog released

⚙️TECH TIP - Have Remote Success

We're Hiring!

Our company is expanding, and we have two exciting positions available. We're looking for dedicated individuals to fill the following roles:

Tech Support Specialist (Full-Time) - Easton, MA

Join our team as a Tech Support Specialist and help address customer technical issues with effective solutions. This role is ideal for those who have experience in automotive diagnostics and enjoy troubleshooting.

[Click here to apply now]

Sales Support Order Processing (Full-Time) - Easton, MA

We need a detail-oriented individual to assist our sales team by processing orders and managing customer accounts. This position requires good organizational skills and the ability to handle multiple tasks simultaneously. If interested, call Heather in our CAS offices at 508-238-5855, ext. #2. Monday through Thursday.

We offer competitive salaries and benefits, with opportunities for professional growth in a supportive work environment. If you’re looking for a new challenge and a chance to make an impact, visit our careers page to apply.

Join us and be part of a team that values innovation and commitment.

 

Nissan gateway access with your Z5 or Gscan-3

 

If you are using a Z5 or G-scan scan tool from EZDS, please be aware that EZDS is just releasing the software update to allow you to gain access to the Nissan Central Gateway Access module. The protocol with Nissan is similar to Stellantis (aka: Chrysler) Secure Gateway module access where your shop and your scan tool needs to be registered through the 'Auto Auth' site. Shops are reporting getting an error code 21 when trying to scan these Nissan vehicles. This code is coming from Auto Auth not the vehicle and it indicates the shop has not registered for accessing Nissan. The confusion is because even though a shop is registered on Auto Auth for Stellantis, they have to now add registration for Nissan. And you guessed it, pay an additional $50 fee. Here is the link to the Auto Auth web site to update your registration.

Merchant Services: Final Chance to File!

The deadline to participate in the Visa Mastercard lawsuit reimbursement is fast approaching. If you wish to claim your share of the substantial $5.5 billion settlement, you must register with the official site. The deadline, originally set for May 30th has now been extended until August 30th, 2024. Click here to register your business for a guaranteed payment.

Last detailed in our November Newsletter, this update serves as a reminder that no third-party assistance is required to file your claim AND that the final deadline to file is approaching. For any questions, we recommend visiting the FAQ page on the official settlement website.

Here’s a brief recap of the lawsuit:

The claim centers around allegations that merchants were subjected to unfairly high fees for accepting Visa and Mastercard payments. This was purportedly due to Visa and Mastercard, along with their member banks, breaching antitrust laws. Eligibility for the settlement includes all persons, businesses, and entities in the United States who accepted Visa or Mastercard payments anytime from January 1, 2004, to January 25, 2019.

You can register for your claim through the official website by using your 'Claimant ID' if you received a notice in the mail, or by providing your TIN, or by logging in with an existing account if you have already started the registration process.

Don’t delay—visit the website today to ensure you don’t miss out on your entitlement. (aka: cash payment to you!) The deadline is August 30th!

 

FILE YOUR CLAIM: Payment Card Settlement | Official Court-Authorized Website - Home

Tech Tip - ATTN: Remote Access / Get Ready for Rudy!

Today's tech tip concerns the tools we use to perform remote support whether it's using EZ-RemoteTM or 'Support on Demand', and how the tool and vehicle being serviced should be prepped for such an event. After scheduling the session but before it begins, your tool should have the following status:

1. A High-Speed Internet connection - A strong WIFI and mobile internet connection is required for calibrations and diagnostics. A minimum of 10mb/s up and 10mb/s down for a hot spot or mobile router.

For programming, you must be hardwired to the router. You'll need an ethernet cable long enough to reach your router and vehicle. Wireless programming is not recommended because a lost or dropped signal during a software update may damage the module.

2. A Reflashing Power Supply - System voltage must be maintained at a constant minimum level during any reprogramming event and even when performing a pre or post full vehicle scan. A standard battery charger cannot be used as it can introduce excess 'electrical noise' during a reprograming event and can cause a programming failure. A dedicated reflashing power supply will maintain voltage and amperage during any key-on/engine-off event. Call you CAS rep if you need to purchase one, he offers a few different models and can recommend the best model for your situation.

3. Updates - Make sure your scan tool (Z5, Gscan-3 or iScan-3) has the most recently released software updates for the car line you want to service.

4. CALL - And of course you'll need a phone to call us at 1-833-EZ-REMOTE!

TECH ALERT: February 2024 – ODIS Update Warning

Notice Date: February 6th, 2024
Product Affected: VW-Audi Factory Tools ODIS application.

Condition: Volkswagen Group of America has announced today that tomorrow, Wednesday February 7th, there will be an ODIS software release, version 23.2.0. This update will require a full uninstallation and reinstallation of the ODIS program.

Actions To Take: You should perform the update as soon as time allows. Please be advised that in the past our experience has shown us that a full uninstall and reinstall of ODIS can take up to 2 hours depending on file size and the shop’s internet download speed. So, you should plan accordingly. If you are currently covered under CAS TAS (Total Annual Support), you can call into the CAS Tech Support group for assistance in performing this update procedure. You may wish to call in prior to starting the update and schedule a specific day and time for CAS Tech Support to assist you. Scheduling can help to prevent excessive wait time when asking for assistance.

The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: VW-Audi Notice

Notice Date: October 19th, 2023
Product Affected: VW & Audi ODIS Subscribers

Condition:  The Volkswagen-Audi Group (VAG) has began a process of updating the security procedures for all ODIS users. All ODIS users will be affected. A recap of what they are doing is listed below:

  • Last Week VW/AUDI sent out an e-mail with an attached PDF file to appx 2,800 IRF (Independent Repair Facilities) explaining the process they are starting.
  • On Tuesday, 10-17 VW/Audi loaded all the VW contacts into the GRP (Group Retail Portal) and then sent out an e-mail asking everyone to verify their e-mail address.
  • Some CAS customers received the e-mail directly, other shops had the e-mail coming into us as VW/AUDI used their #@oemtools.com address
  • For the CAS customers who had the notice sent to CAS, Harold in CAS Tech Support will be creating a new password and then e-mailing these shops to advise them of this change.
  • This will be completed by EOD today. (Thursday 10-19)
  • Audi users will be added on the 30th of October using the same above steps.
  • Appx two weeks after Audi is notified, VAG (VW-Audi Group) will be sending out instructions to create 2 factor authentication for every user.
  • It was noted that when this e-mail arrives the end users will have only 24 hours to reply. So, watch for this e-mail!
  • When all of these steps are complete, VAG will announce to all ODIS users that they can switch from using their current ODIS credentials to their new GRP credentials.
  • VAG has advised us that this final switch and notification will occur sometime around the end of November.
Actions To Take: If you have received a couple of e-mails from VW-Audi, follow the directions ASAP as you have a limited window of time to do so. If you do not recall receiving any e-mails, then most likely we received them and are following the instructions. We will be send out an e-mail today to each of these shops with the new U/N and password. You should however continue to use your current (old) user name and password until VAG announces the switch is complete. Again, this not expected to be announced until sometime in November.If you have any questions, please contact your local CAS sales rep of CAS Tech Support.

The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

TECH ALERT: OEMTools/Mopar TSP fully operational

Notice Date: August 8th, 2022
Product Affected: wiTECH2 / Tech Authority / VRS passes

Condition: The www.OEMTools.com web site was non-operational for most of last week. This outage was caused by a corrupt software program running in the background of the web site. As of Sunday, August 7th the site is now back up and running as planned. Shops wishing to purchase VRS’s and day passes can now do so without issue.

Actions To Take: If you are in need of any wiTECH2, Tech Authority day passes or VRS flash files you can now go to https://oemtools.com/mopartsp to purchase.

Remember, when ordering you’ll need both your wiTECH2 e-mail address and Micropod/MDP serial number. CarDAQ/J2534 users will need the device’s 25 digit serial number code found in the software itself. Instructions on where to locate the code can be found on the OEMTools site.
Additional questions can be directed to your local CAS sales rep or the CAS Tech Support group on extension #3…
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: wiTech orders delays

Notice Date: June 13th, 2023
Product Affected: wi-Tech / Tech Authority users

Condition: Customers attempting to purchase a wiTech/TA day pass off the oemtools.com web site are experiencing a delay in receiving the day passes although the order is seemingly processing normally. CAS is aware of this problem. PayPal reports to us that the delay is being caused due to a global issue with PayPal internal order processing. We are monitoring the web site site for all orders and manually processing those orders as they arrive. However, this means it may take up to an hour before any purchased passes arrive in your account.

Actions To Take: If you place an order for any of the wiTech products you should expect a delay in receiving the passes. DO NOT attempt to do a reorder. The initial order will process through although it may take up to 60 minutes to show up in your account.Additional questions or requests for technical support can also be directed to CAS Technical Support.

The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

TECH ALERT: Windows 11

Notice Date: October 5th, 2021
Product Affected: All laptop based OEM scan tools

Condition: Microsoft has recently started releasing their next Windows operating systems, dubbed Windows 11. At this time there are two issues we want you to be aware of. First, Windows 11 will not load to every PC, as it is ‘hardware dependent’ and if a PC does not meet the specs then it will not load. Second, and more important is the fact that as of today there are no OEMs that have certified their tools to work with Windows 11. Because of this situation we recommend not loading Windows 11 onto any PC that is running any OEM application. This includes both Heavy Duty and Passenger Car OEM apps.

Actions To Take: It is suggested you speak with anyone in your business that uses any laptops running OEM apps. Advise them to not download Windows 11 under any circumstances until further notice.

Call CAS Tech Support or your local CAS Rep if you have further questions.
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

TECH ALERT: BEP

Notice Date: September 1, 2021
Product Affected: Gscan-3, Opti-Aim (Gscan-3 base)

Condition: There is a Battery Exchange Program for all GScan-3 units

Actions To Take: The manufacturer of the GScan-3 (GIT) has requested that CAS exchange all Gscan-3 lithium batteries of units sold in North America that were delivered prior to August 1st, 2021. This exchange is being done due to a single incident where a GScan-3 battery overheated while in use. The event happened in June of this year. GIT feels that to prevent the possibility of this happening with other Gscan-3 tools, all batteries should be replaced and an operating system update should be performed.

The exchange program will be done at no charge to all affected customers. This exchange will not be necessary for Gscan-2 or Gscan-1 customers, only Gscan-3 tools.
Beginning this week and continuing through the month of September, packages will start mailing out to shops. The packages contain a new lithium battery, an SD card for doing the operating system update, an instruction sheet, a CAS memo with further details and a tape strip to reseal the box for the return of the old battery via UPS.
An instructional video on how to perform the update can also be found on our website, near the bottom of the page; https://oemtools.com/multi-line-scanners/
Please note: CAS will be scheduling a UPS driver to pick-up the shipping box and old battery two days after it has arrived at your shop. Please have the old battery packed up and ready for pick up. Thanks!
Call CAS Tech Support or your local CAS Rep if you require assistance in performing this update.
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT :OEMTools/Mopar TSP down

Notice Date: July 28th, 2022
Product Affected: wi-Tech / Tech Authority / VRS passes

Condition: The www.OEMTools.com web site is currently down. It has been down since late Tuesday, July 26th. Because of this situation, shops needing to purchase day passes for wi-Tech, Tech Authority or VRS passes have been prevented from doing so on line. It is hoped that the site will be operational by the end of today, Thursday July 28th.

Actions To Take: If you are in need of any day passes or VRS flash files you can either call your CAS rep and ask him to process an order, or call into CAS order processing 508-238-5855 ext. #2 and ask them to process an order for you.

Remember, when calling you’ll need both your wi-tech e-mail address and Micropod/MDP serial number.
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

TECH ALERT: BEP 2.0

Notice Date: July 12, 2022
Product Affected: Gscan-3, Opti-Aim (Gscan-3 base)

Condition: There is a possible fire hazard with Gscan-3 units due to the lithium-ion battery overheating during use or while charging.

Actions To Take: Customers with either a Gscan-3 or an Opti-Aim version Gscan-3 are directed to immediately remove the lithium-Ion battery from their GScan-3 tools. There have been reported incidents of the batteries overheating, damaging the scan tool and in some cases catching on fire. This situation is occurring even after a Battery Exchange Program was performed in 2021.

The manufacturer of the tool GIT, will be supplying all users with a new design battery and a new design rear battery cover. Until these components are received by CAS and shipped to each end user, operation of the GScan-3 can be accomplished without the internal battery. It is expected CAS will begin shipping the replacement batteries and covers in early September.
Please note:
Call CAS Tech Support or your local CAS Rep if you require assistance in removing the battery.
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: Chuck Foster

Notice Date: May 2, 2023
Product Affected: CAS customers located in North and South Carolina

Condition: Our CAS sales rep in your area, Chuck Foster has been hospitalized with a sever bacterial infection. It is expected Chuck will be in recovery for at least the next 2 months.

 

Actions To Take: If you are in need of any CAS support services while Chuck is incapacitated, please proceed as follows. For any type of sales related items such as renewals, balanced billing orders or new product additions please call our inside sales group @ 508-238-5855 ext. #2. For service issues including broken scan tools, connection issues to a vehicle or laptop issues, please call CAS Tech Support @ 508-238-5855 ext. # 3.We are all hoping that Chuck has a speedy and full recovery!

The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com