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February Newsletter from CAS

Monthly Content Summary

This month we're covering a wide range of topics from how the used car field is expanding in technology and how to expand the memory in your computer to help with performance.

We've previously talked about how you can adjust to the weather, but now we're covering how technology has adapted to overcome climate change.

Our tech tip talks about two-factor authentication and the security it affords you and your shop.

Article Index

⚙️Used Cars & ADAS Assurance

⚙️Horses in your car, RAMs in your PC

⚙️Mastering Environmental Challenges

⚙️Tech Tip - Two Factor Authentication

Used Cars and ADAS Assurance

Working on cars with Advanced Driver Safety Systems (ADAS) brings a unique set of challenges. As an automotive technician, it's important during an inspection to be on the lookout for any signs that these high-tech systems might be out of calibration. Even something as minor as a fender bender or a replaced windshield can throw off ADAS calibration, affecting how the car's safety features perform.

When servicing or inspecting a customer's 'newly purchased used car' with ADAS, it's important to be aware of any knocks, bumps, or details that could obscure a camera or events that may have previously damaged the sensors - like a crash. A car might look great on the outside and even drive smoothly, but if its ADAS isn't properly set up, it's not necessarily road-safe. These systems, like automatic braking or lane-keeping, can have hidden issues due to improper repairs or calibration.

For example, a seemingly perfect used car might have had a windshield replaced but the camera wasn't recalibrated correctly. So the adaptive cruise control set to adjust the vehicle speed when a car is say 20 feet in front of you, might not register until 4 feet! Because the camera wasn't properly calibrated the vehicle is now too close to the car in front of it.

So when a customer arrives with a 'new to them' used car at your shop, either for inspection or real repair, it requires more than a physical inspection. The ADAS systems should be inspected for proper operation by use of a scan tool and/or physically driving the vehicle. This responsibility might be hefty, but for those of us in the industry, it's just part of the job. Properly functioning ADAS systems can be the difference between a narrow escape and a serious accident!

ADAS systems are available from CAS, click here to see some options.

Horses in your cars, RAMs in your computer

 

RAM is the muscle that helps your computer handle tasks quickly. It's a part of your computer that holds the information it needs, and more RAM means your computer can process more things at once without getting bogged down by launching an OEM app or performing a reprogramming.

Adding RAM is a small investment which may seem like a simple change, but it can make your computer feel brand new, especially if it's an older model.

Whether you're downloading a calibration file, launching an OEM app or performing a software update, having enough RAM is key to keeping everything running smoothly. It's an easy way to give your computer a boost over a speed bump that might otherwise be slowing you down.

NOTE: CAS routinely performs RAM (and Hard Drive) updates to our customers PC's. If you are seeing a slowdown in operational speed, call your CAS Rep for a quote on doing an upgrade, it's not as nearly expensive as you might think. Or send us a message by clicking here.

 

Mastering Environmental Challenges

 

 

The recent video of a Tesla car effortlessly navigating through floodwaters in San Diego has sparked a conversation about the future of automotive innovation in the face of environmental challenges. This video shows a significant jump in how modern vehicles, particularly electric ones, are designed to overcome obstacles classic cars weren't necessarily equipped for.

A noticeable increase in more extreme weather patterns has left car manufacturers wondering how they are going to ensure vehicles can handle these conditions. This includes waterproofing key components, enhancing battery technology, and improving vehicle buoyancy and stability. Such advancements not only demonstrate the resilience of electric vehicles but also highlight the importance of sustainable automotive changes in a constantly changing world.

This trend towards environmentally adaptable cars is not just a technological triumph; it's an unfortunate necessity. The automotive industry's ability to adapt and innovate is crucial the more unpredictable our weather patterns get. Not just for maintaining vehicles but also for maintaining the safety of their passengers who are now considering these factors when making vehicle purchases.

Click here to view the video.

Tech Tip - ATTN: Two Factor Authentication

In today's world, keeping our tools and accounts safe is more important than ever. You might have heard of something called "two-factor authentication" or 2FA for short. It's a fancy term, but the idea is simple and effective.

 

It's like adding an extra lock to your toolbox – the first lock is your password, and the second is a special code that only you can get. Even if someone had your first key, they couldn't open the toolbox without the second key. That's what 2FA does for your online accounts and tools.

 

More and more carlines now require you to have 2FA if you work on them or sometimes even to launch their software. Mercedes Benz, FCA (Jeep, Dodge, Chrysler), Mitsubishi, Volkswagen, and more are all now using 2FA.

The Benefits for You:

Extra Security: With 2FA, even if someone guesses or steals your password, they can't get into your account without the second code.
Peace of Mind: Knowing you have this extra layer of protection can make you feel more secure about using your tools and accounts online.
Easy to Use: Once it's set up, it's just one more simple step to access your accounts, but it makes a big difference in keeping things safe.

Setting up 2FA might sound tricky, but it's usually pretty straightforward once you've done a few of these. The CAS Tech Support group has set up hundreds of 2FA accounts as they prep new OEM packages for delivery.

 

If you're unsure about your 2FA or are having problems with getting it to work, call the CAS Tech Support team for assistance. Quite often, they set your system up originally and help you get back to work. CAS Tech Support is on extension #3...Available M-F 8:30am to 5:00pm EST

January Newsletter from CAS

Monthly Content Summary

Happy New Year!

This month we discuss how CAS can help with setting up a Successful 2024 for your shop. Additionally, it's time to file for your part of the Merchant Services lawsuit!

Jeff Lemay tells us in his From the Field article about secure gateways. Dave Odoski is this month's employee spotlight, one of our longest-employed salesmen.

January's tech tip comes from Jenn and Harry in the main office, helping you to understand which Chrysler subscription you need!

Onward and upward!

Article Index

⚙️Setting up a Successful 2024

⚙️Merchant Services: Time to File!

⚙️From the Field: Hyundai/KIA SGW

⚙️Employee Spotlight - Dave Odoski

⚙️Tech Tip - Chrysler Subscription Tips

New Year's Tune-Up: Setting up a Successful 2024

"Change is inevitable, growth is optional."

John Maxwell

One thing people often find themselves struggling with in everyday life is the concept of change.

Changing routines, changing perspective, but most importantly, remembering to write the new date on checks when the year changes.

This simple harmless mishap of pen scribbles teaches us that change is not inherently bad and that the quicker we can adjust to it the better off we are (and less crossing out we're forced to do).

At CAS we are here to help you start your year off right with the tools and equipment you need to experience growth throughout the year, rather than merely adjust to the changing of dates.

Bay Banners

One thing our customers have felt useful when it comes to expanding their business is our bay banners that advertise one of the six major carlines they service in their shops. These banners are included in a turnkey package and will reflect the line whose software you're purchasing.

Streamlined Customer Support with TAS

At CAS, we understand the importance of reliable support in the automotive diagnostic field. That's why we offer Total Annual Support (TAS), a comprehensive support plan you can purchase for any tool you own with each subsequent tool added to your account for a lower price than the initial investment. This support plan offers 3 tiers of support for customers:

1) The first tier involves direct assistance from your dedicated CAS representative, ensuring immediate help for basic troubleshooting.

2) If the issue is more complex, it escalates to our in-house tech support team, who bring advanced expertise to resolve tougher problems.

3) For the most challenging cases, we facilitate direct support from the Original Equipment Manufacturer (OEM), ensuring that specialized queries are addressed by experts.

This integrated approach of TAS and tiered support means you receive the right level of service when you need it, allowing you to focus on your business without worrying about technical difficulties.

Remote Diagnostics

CAS has two tools with different flavors of remote diagnostics: the Zenith 5 (Z5) and the iScan 3. Having one of these multi-line scan tools is essential for auto shops that want to work on lots of different carlines without breaking the bank on OEM software.

The Z5 has a feature called EZ-Remote. It lets you do tricky jobs like ADAS calibrations and work on newer cars using our special software making the Z5 flexible and useful.

The iScan 3 is useful for all and equipped with Support-On-Demand, which is perfect for remote programming. This is helpful if you see a lot of European cars in your shop.

Both the Z5 and iScan 3 are smart choices because they save you money, offering remote diagnostics so you don't need to buy different software for each kind of car you fix or issues you run into.

Merchant Services: Time to claim your money!

In a sooner-than-expected update to an article we ran in November regarding a Visa Mastercard lawsuit, the time has come to file for your reimbursement. Filing for your fair share of this $5.5 billion settlement does not require a third party's assistance and we encourage you to visit the official site's FAQ page to answer any questions you may have.

Here is a quick reminder of the case:

The lawsuit is about claims that merchants paid excessive fees to accept Visa and Mastercard cards because Visa and Mastercard, individually, and together with their respective member banks, violated the antitrust laws. All persons, businesses, and other entities that have accepted any Visa-Branded Cards and/or Mastercard-Branded Cards in the United States at any time from January 1, 2004 to January 25, 2019 are eligible to register.

Registration is available by clicking here, and there are three ways to do so: Entering Claimant ID, providing your TIN, or logging into a previously created account.

Make sure to file sooner rather than later, the deadline is May 31, 2024, and consider using some of your newfound savings to purchase more tools or services from us. Almost like a finder's fee, except it's a normal transactional exchange. (For legal purposes this is a joke)

Anyway, the official website link is down below. File now!

Payment Card Settlement | Official Court-Authorized Website - Home

'From the Field' - Secure Gateway access on Hyundai/Kia


This month's 'From the Field' article comes from Jeff Lemay, a long-time CAS field rep who covers Rhode Island and Southeast Massachusetts. In speaking about OEM scan tools, the subject of Secure Gateway Access came up.

Jeff mentions the Zenith 5 as one of the only known aftermarket scan tools that can access the secure gateway on the Hyundai, Kia, and Genesis car lines.

"Yes, CAS does sell the OEM tools for these three car lines, however, I tell my customers that the Z5 with its ability to access SGW on these vehicles makes it an excellent value when trying to improve a shop's ability to scan these car lines. Without SGW access, procedures as basic as performing a brake job are impossible as the tech can't retract the calipers."

Jeff also points out the actual value proposition in that the cost of the three factory tools exceeds $15,000 and then there are the annual subscription renewals. With the Z5 the out-of-pocket cost is just under $3,500 and renewal costs when compared to the 3 OEM tools is 1/10th the cost."

"To me, it's a no-brainer for shops when considering servicing H/K/G car lines!"

Jeff Lemay can be reached by e-mail at JeffL@oemtools.com or call the CAS offices toll free @ 877-263-4897.

Employee Spotlight - Dave Odoski

 

As one of the longer-term CAS field reps, Dave Odoski has built quite a large following of repair shops that depend on his support. Dave started with CAS in 2006 and has covered Western PA for all those years. Recently he also took on covering West Virginia.

With stints in the earlier years with both Bear Equipment and Allen Test Products, Dave is a wealth of information on all things automotive from diagnostics to reprogramming to TPMS service and more.

When asked what's the most popular tool from a sales standpoint, Mr. Odoski says, "The Ford IDS is the clear winner. More shops start out with the IDS as their first OEM factory tool, then they seem to add on from there."

In his free time Dave spends time restoring a 1924 Georgian Revival design home he lives in and occasionally taking trips to do some saltwater fishing.

Dave can be reached by e-mail at DaveO@oemtools.com or by calling the CAS offices at 877-263-4897.

Tech Tip - ATTN: Subscription Customers!

This month's tech tip comes to you courtesy of Jenn in the CAS Order Processing department and Harry in CAS Tech Support. Jenn and Harry are involved in resolving Chrysler order issues.

When purchasing wi-Tech and Tech Authority subscriptions on our website, it's important to know whether your tool already has a yearly subscription in place.

Your wi-TECH2 tool may not be letting you finish a job because you need a Flash Token, rather than a 3-day Tech Authority Subscription. Please note that purchases made online are 'assigned' to the account of the e-mail and Micropod serial number you input!

When making these purchases, make sure you're using the correct Wi-tech log-in e-mail address and Micropod serial number. Any orders with missing or inaccurate data can't be processed by Chrysler until we manually correct any errors. Orders that come in after 5:00PM EST with data errors typically will not be processed until the next business day after the error gets corrected! If you're ordering on a weekend, error correction does not happen until the following Monday.

If you're ever unsure which purchase you need or the status of your subscription, give your rep a call and avoid the hassle of waiting for an order to process.

December Newsletter from CAS

Monthly Content Summary

The year is almost over!

December's newsletter tracks what we did through the year and some of those best-selling equipment that would make great stocking stuffers!

See our technical articles that explains the difference between programming, coding, and calibrations. We'll also tell you about some bay banners that owners have raved about.

Our employee spotlight this month is Brian Dugay and our Tech Tip tells you about cache, cookies, and when to (or not to!) clear them.

Article Index

⚙️End of the Year Highlights

⚙️Stocking Stuffers

⚙️Programming, Coding and Calibration

⚙️Bay Banners Now Available

⚙️Employee Spotlight - Brian Dugay

⚙️Tech Tip - Cache & Cookies

End of the Year Highlights

As we approach the end of another successful year, we at CAS want to take a moment to reflect on some of the highlights and top-selling products that have made this year remarkable for us and our valued customers.

Scan Tool Purchases: Looking at what shops were buying and adding to their diagnostic arsenal in 2023, the top three OEM scan tools purchased is looking like Hyundai and Kia as the #1 and #2 most purchased tools. The #3 slot goes to GM's GDS-2 with the MDI interface. Interesting to note that the most searched-for OEM tool hits on our www.OEMTools.com website was for the GM factory tool.

Subscriptions: CAS tracks over 20,000 subscriptions for our customers. In 2023 the most active subscription renewal activity was for Ford IDS followed by wiTech and then the GM GDS software.

Miscellaneous Parts: Among the many replacement parts we offer, the two most popular small part orders were replacement batteries for the Dell PCs we have sold and Solid State Drive updates for those same Dells and some of the original Panasonic laptops we delivered.

Tech Support Calls: The most common tech support call received in 2023 is for the situation where the OEM interface device will not connect to the laptop-based OEM App. Although there are multiple possible reasons for this to occur almost universally the CAS Tech Support guys solve the issue on the first call.

As we wrap up the year, we want to extend our heartfelt thanks to all our customers for their trust and loyalty. It's been a year of challenges and triumphs, and we're grateful to have been a part of your success!

Stay tuned for more innovative solutions and we look forward to serving you in 2024 !

Stocking Stuffers: Last Minute items you might order

 

Trade in your Micropod-2 for an MDP

Update your Ford VCM-2 to a VCM-3

 

Trade in your GScan-2 or 3 for a new Z5

Update your GM MDI to an MDI-2

 

Sometimes you owe yourself a Christmas Gift! Call your CAS rep to discuss the benefits of updating your older tools to these latest versions. 1-877-263-4897 ext. # 1

Programming, Code, and Calibration

 

In the industry of automotive diagnostic scan tools the terms "Programming," "Coding" and "Calibration" have distinct meanings and differences. Understanding these differences is important for technicians and shop owners in the automotive repair and diagnostic field.

Programming:

This is the process of uploading a fresh or newer file version into an ECU thus overwriting the existing file. The Engine Control Unit (ECU), Transmission Control Unit (TCU) and other electronic modules most often have a programming requirement to address identified issues.

Programming is also required quite often when replacing an ECU in a vehicle so that it communicates correctly with the vehicle's systems. In some cases, a tech can substitute a used ECU but in other situations only a new ECU will allow completion of the repair.

Coding:

In this context, coding typically refers to selecting the software instructions written for the particular vehicle the ECU is being installed in. This can include the operating system of the ECU, the software that controls the infotainment system, or the algorithms that manage advanced driver-assistance systems (ADAS).

Coding, unlike programming does not typically load any new software onto the ECU but instead it 'selects' the options required for that vehicle. Another way of putting it, coding 'flips the electronic switches' within the ECU so it understands the vehicle it is installed in and acts accordingly.

Calibration:

In the automotive context this involves adjusting the parameters within a vehicle's control systems to maintain performance. This can include settings like the correct fuel injection timing, steering angle alignment or camera alignments (like those used in ADAS systems).

 

Calibration is essential for ensuring that the vehicle operates as intended, especially after parts replacement or repair. It ensures that sensors and systems are accurately reporting and responding to the vehicle's condition.

To many shops programming and coding is a seemingly everyday occurrence. To other shops the situation doesn't occur too often. In many cases the shop may not have the tools or possibly the confidence to attempt a re-programming or coding event. CAS does offer remote assistance for these situations. We do it by remoting in through your iScan-3, Gscan-3 or Z-5 scan tool.

To learn more about this service call our remote support line at 833-397-3668 or your local CAS rep at 877-263-4897 ext. # 1...

Bay Banners bring new customers in!

 

For shop owners looking to add some advertisement opportunities to their service bays, we've got something that might interest you. CAS is now offering Car-line Bay Banners featuring major car brands including Ford, General Motors (See below example), Chrysler, Toyota, Nissan and Honda. With a dimension of 8 feet wide by 2 1/2 feet tall, these banners are a straightforward and effective way to let customers know the type of vehicles your shop specializes in.

As a bonus, we're offering these banners at a special price of $105 when purchased with a factory scan tool or any shop that already owns one of these factory scan tools through CAS...it's a small investment that can make a noticeable difference in your shop's appearance and customer's perception.

These banners are just one of the many ways we're here to support you in making your shop the best it can be.

Employee Spotlight - Brian Dugay

 

 

At 27 years with CAS, Brian is among our most experienced and dedicated sales reps. Possessing a wealth of experience and knowledge, he is a guy you’ll want to advise you on your next scan tool purchase. Currently covering Connecticut & Western MA., Brian's professional journey is impressive. With an ASE L1 certification, and 40 years in the automotive industry he's not just adept at sales; he's also a master of automotive diagnostics and well-known for going above and beyond for his customers.

 

But Brian is more than his professional accolades. He's a man of diverse interests. An avid outdoorsman, during his off hours you will often find him hunting & fishing with his friends & family. He also plays several musical instruments including a hand-built cigar box guitar that he has lately begun building himself. From his fascination with muscle cars to his love for the open road; you may also find him cruising the back roads of Connecticut on his replica of the iconic Captain America chopper from the movie "Easy Rider." This bike isn't just a mode of transport; it's a symbol of freedom and adventure, much like Brian himself.

 

For expert advice and top-notch service in automotive diagnostics, Brian is ready to assist. Contact him directly at 877-263-4897, option 1 for sales, for all your automotive tool inquiries.

 

Tech Tip - Cache & Cookies!

When you clear the cache and cookies on your automotive diagnostic tools, it's like giving them a fresh start. However, this simple maintenance step can sometimes lead to unexpected hiccups, like wiping out saved passwords. These passwords are often key to making adjustments or calibrations on vehicles or even updating your scan tool application.

To keep things running smoothly, consider jotting down your passwords somewhere safe before clearing your cache. This way, you won't be left scrambling for access when you need it most. Regular updating of your tools is great for performance, but keeping track of your passwords ensures you're always ready to go.

A special note: CAS Tech Support does maintain an extensive but secure database of many of the usernames and passwords of the scan tools we have set up. If you have lost or misplaced your username or passwords, calling CAS Tech Support can quite often save the day! Call them at 877-263-4897 ext. #3.

November Newsletter from CAS

Monthly Content Summary

This month we get an update on the Credit Card Settlement regarding Visa and Mastercard. Stay tuned for updates on how to claim!

A quick recap of AAPEX and some pictures of the event. Section 179 offers some big tax write-offs to grow your business.

Finally, our November employee spotlight is our outside salesman John Benskin while our Tech Group's 'Tech Tip' is on computer noises you should be paying attention to.

Article Index

⚙️Payment Card Exchange Settlement

⚙️AAPEX 2023 Recap

⚙️2023 Section 179 Write-Offs

⚙️Employee Spotlight - REP John Benskin

⚙️Tech Tip - Laptop Noises Not to Ignore!

Payment Card Exchange Fee Settlement - 2023 Update

We're providing an update on the class action lawsuit regarding excessive fees merchants faced when accepting Visa and Mastercard. The lawsuit claims that both card companies, along with certain banks, breached antitrust laws. The settlement is one of the largest in history of this type, exceeding $6 Billion in refunds!

 

As of August 1, 2023, all appeals have ended, and the next phase is preparing for the claims process. (aka: The payouts!)

The lawsuit concerns merchants that accepted Visa or Mastercard in the U.S. from January 1, 2004, to January 25, 2019. Some groups, like the U.S. government and certain financial institutions, are excluded.

On March 15, 2023, the Court of Appeals mostly agreed with the District Court's decisions but made a specific directive about adjusting service awards to class representatives.

Shop owners who accepted these cards between the mentioned dates should be aware of this settlement. Pictured above is the article we did for the last update in 2013.

With the settlement approved and appeals concluded, the focus is now on the claims process. You can visit the website by clicking here, but we'll try to keep you informed on any further developments.

Stay tuned!

For additional information or to schedule a session with our L4 ASE Specialist, Rudy, call our remote hotline at 833 EZ-REMOT (833-397-3668) M-F, 8:30am to 5:00PM EST

AAPEX 2023 Recap

APPEX 2023 was a great trip again for a number of CAS employees. Beyond sponsoring a large booth that featured the E-ZDS tools, Zenith 5 and EZ-Remote, we also had meetings with a number of manufactures and OEMs. TEXA reviewed pending new programs while Midtronics (think reflashing power supplies) wanted to discuss how they can cooperatively assist CAS in our efforts of delivering OEM scanners with their power supplies. Toyota and Bosch met with CAS to gain a better handle on how CAS deploys and supports the Toyota Tech Stream product line. Autoland Scientech (think iScan-3 and SOD) reviewed new developments planned for 2024 with the continuing expansion of CAS offering SOD (Support On Demand) using the iScan-3 as an interface.

2023 Changes to Section 179 Write Offs

 

If there's a particular scan tool or OEM laptop package you've been thinking about, now might be the time to buy it. Read on to figure out how purchasing now can save you thousands as tax season approaches.

Certain small business programs exist that you could take into consideration which might set you up for an even better 2024. One of these programs is Section 179 which can be explained below in a simple FAQ format. There are links at the bottom right of the page which provide for interested parties a more complete explanation on the official IRS page and a savings calculator courtesy of Ascentium Capital.

Disclaimer: This article is for informational purposes only and should not be construed as financial advice. Consult your tax advisor regarding Section 179.

FAQs on Section 179 Tax Deductions

1. Why was Section 179 created?

Section 179 was established as part of a government stimulus act to encourage small businesses to invest in their growth. It offers accelerated depreciation and tax deductions on qualifying business purchases, including new and used equipment, machinery, computers, software, office furniture, and business-use vehicles.

2. What is the 2023 Annual Deduction Limit?

For 2023, the maximum deduction is $1,160,000 on qualifying property purchased and placed into service within the tax year. If your purchases exceed $2.89 million, the deduction reduces dollar for dollar for the amount over $2.89 million.

3. How do I take advantage of Section 179?

To claim the Section 179 deduction, ensure your company and assets qualify, then complete the relevant sections of IRS Form 4562 and include it in your tax filing.

The assets must be purchased and put into service during the tax year for which you're claiming the deductions so the time to buy is now!

By understanding and utilizing this tax deduction, you're not just saving money; you're investing in the future of your business. Remember, it's recommended to consult with a tax professional to ensure you're making the most of this opportunity, but act before the end of the year so you don't miss out!

Savings Calculator:

2023 IRS Section 179 Calculator - Depreciation Calculator - Ascentium Capital

IRS Information:

Publication 946 (2022), How To Depreciate Property | Internal Revenue Service (irs.gov)

Employee Spotlight: John Benskin

In this month’s spotlight, we’re proud to feature our rep from New Jersey, John Benskin, a true veteran in the automotive world. John joined CAS in September of 2021 and has a wide territory spanning from Eastern Pennsylvania and South Jersey to Northern Delaware and Maryland.

His interest in cars began at the age of 5, not in a classroom, but right in the family garage with his dad. John entered the automotive industry at 16 and has always had a knack for diagnostics which has served him well in instances where the repair requires some tricky troubleshooting.

Benskin isn’t all about cars, though. When he’s not under the hood, he might be out fishing or hitting the ice for a game of hockey. These hockey players turned their love for the game into a force for good with the 'Checking for Charity' tournament, based out of New Jersey but open to all. You can find more information by clicking here.

At the core of John's life is his family; his wife and two daughters are his biggest supporters, and he is appreciative of their quality time and the joy they bring to it.

John's dedication to work and community sets a standard we're all proud of. If you're in his area he can be reached at JohnB @ OEMTools.com or (856) 323-6882. Cheers to John Benskin, a valued member of our C.A.S. team!

Tech Tip - Computer Noises Not to Ignore!

Computers are usually quiet, but some sounds can mean trouble. Here's a simple guide to six noises to watch out for:

 

1. Whining Noises: If your computer sounds stressed or whiny, it might be working too hard. It's usually okay, but it can be a sign of malware running in the background. CAS Tech Support has multiple applications they can remotely run to find and disable virus's found in your scan tool laptops.

2. Buzzing Fans: If your computer's fan sounds like it's buzzing, it might be dirty or wearing out. Cleaning the fan can help but quite often it requires replacement.

3. Ticking Fans: If your fan ticks like a clock, it might be hitting something inside, like a wire. This can break the fan and cause possible circuit damage. So a call to CAS Tech Support is in order to have a laptop loaner sent your way and they can correct the issue.

4. Clicking Hard Drives: If you hear clicking, like a clock but louder, from where your computer stores programs, it might be failing. Typically, a hard drive replacement is in order. This would probably be the best time to upgrade your HDD (hard disk drive) to a SSD (solid state drive). CAS Tech Support can upgrade all laptops we have supplied to SSD technology. You would be amazed at the performance improvement this creates!

5. Creaks and Pops in Laptops: If your laptop makes weird noises when you move the screen, the hinge might be damaged. Try to be gentle with it and call CAS Tech Support if you want it repaired before the screen itself is damaged.

6. Whistles or Sizzles: If your computer sounds like it's cooking or boiling water, turn it off and unplug it. This can be really dangerous as a battery failure may be developing. CAS offers replacement batteries for all laptop models we have delivered over the years.

So, listen to your computer! If it starts making weird sounds, it's trying to tell you something. Taking care of small problems early can stop them from becoming big problems later. CAS Tech Support can be reached at 877-263-4897 ext. #3.

October Newsletter from CAS

Monthly Content Summary

CAS introduces Support-On-Demand (SOD) for iScan-3, enhancing remote diagnostics. As cars advance, cybersecurity becomes paramount, with modern vehicles adopting robust protective measures. Explore multi-line scan tools like Zenith-5, Texa AXONE, and iScan 3, each tailored for specific vehicle needs. Spotlight on Shelby, our order processing star with deep automotive roots.

Tech Tip: Consider upgrading from Stellantis MicroPod-2 to the more efficient MDP interface, with a special trade-in offer from CAS.

Article Index

⚙️ CAS announces SOD

⚙️Two Sides of Car Connectivity

⚙️ Multi-line Scanners and you!

⚙️Employee Spotlight - Shelby!

⚙️Tech Tip - MicroPod-2 going away?

 

SOD announced for iScan-3 owners

CAS is excited to officially announce the launching of Support-On-Demand (SOD) for all our iScan-3 owners!

So, what is SOD and what is it good for?

SOD is an Autoland Scientech-developed software program for use by select authorized distributors, of which CAS is one. SOD allows the distributor to remotely log into any iScan-3 and run OEM-licensed software remotely through the iScan-3. The SOD application works with Mercedes-Benz, BMW, VW/Audi, Toyota, GM and Ford with other lines to be added in 2024.

What good is it for shop owners? There are two possible scenarios that might make sense to the shop owner. First, if you have a car line you service quite often, such as BMW and you need a flash service. SOD allows CAS to log in using our BMW application and perform the flash for you. Thus, no trip to the dealer or delays waiting for a mobile tech to arrive and the service is typically much less expensive going through SOD and CAS.

The second scenario might be when you have a car line in for service that is not a car line you service very often, and are not equipped or comfortable with the service process. Perhaps a Ford vehicle needing a full vehicle scan and possibly a re-flash. An SOD session and your iScan-3 would allow for an in-bay Ford Self Test (DTC code retrieval) full vehicle scan with possibly a network test and a module re-programming if need be. Again, finish the vehicle without it leaving your facility.

There is nothing needed to add to your iScan-3, it's SOD ready now and you only pay for the service when requested.

For additional information or to schedule a session with our L4 ASE Specialist, Rudy, call our remote hotline at 833 EZ-REMOT (833-397-3668) M-F, 8:30am to 5:00PM EST

The Two Sides of Modern Car Connectivity

Cars today are smarter than ever, incorporating technology like backup cameras, digital dashboards, and collision avoidance systems. Having a super-computer vehicle combo is certainly convenient, it's important to be aware of potential complications and the best tools to navigate through them.

The more our cars connect to the world, the more we need to think about who else might be trying to connect to them. There have been talks about people finding ways to access some car systems in a matter of seconds. It's a bit like someone sneaking a peek at your phone when you're not looking, but potentially more serious.

Modern vehicles are increasingly adopting advanced cybersecurity measures to ensure the safety and privacy of their users. One such measure is the integration of firewalls and Intrusion Detection Systems (IDS) that actively monitor and block any suspicious activities, safeguarding the vehicle's internal networks. Even repair shops trying to access a vehicle electronics are faced more and more with 'Secure Gateway Module' access challenges where the vehicle and the OEM want to see who's the shop, who's the technician and the tool being used to access the vehicle. Additionally, to protect data transmitted between the car and external servers, certain encryption techniques are employed to ensure that even if data is intercepted it remains indecipherable.

If you are actively servicing vehicles, you probably are well aware of the above on-going's. What you may not be aware of is that pretty much all aftermarket scanners that allow access to a SGW module equipped vehicle require that the scan tool have a current subscription! So, keep your subscriptions current and you won't find yourself 'locked out' of your customer's vehicles!

Multi-Line Scanners and which might benefit you!

 

In the ever-evolving world of automotive diagnostics, the tools we use play a pivotal role in ensuring efficient and accurate vehicle diagnostics. Multi-line scan tools, with their ability to cater to various vehicle lines, have emerged as indispensable assets for technicians. Let's delve into three standout multi-line scan tools and explore the unique scenarios where each shines the brightest.

 

Zenith-5: The All-Rounder Multi-line Scanner

The Zenith-5 from E-ZDS stands out as a versatile multi-line scanner, adept at handling a broad spectrum of vehicle lines. Its comprehensive diagnostic capabilities make it an ideal choice for workshops that deal with a diverse range of vehicles. Whether it's a sedan from Asia, a European luxury car, or an American SUV, the Zenith-5 offers broad line coverage with reliable data. Many CAS customers will triage a vehicle with their Z5 then switch to their OEM scan tool for advanced diagnostics or reprogramming. Z5 shops can also take advantage of remote programming assistance via the EZ-Remote application.

Click here for the Zenith-5

⚙️ Remote Support Capabilities? Yes, via EZ-Remote with CAS.

 

Texa AXONE: Specialized Heavy-Duty, Bike, Off-Highway, Marine and Construction

While many scan tools cater to standard passenger vehicles, the Texa AXONE takes a specialized approach. It can be tailored for heavy-duty vehicles, motorcycles, off-highway, marine or construction equipment. For technicians who often find themselves working on large trucks, rugged off-road vehicles, or sleek motorcycles, the Texa AXONE with it's Multi-hub interface is a godsend. Its specialized features ensure that even the unique challenges posed by these lines can be serviced with ease.

Click here for the AXONE

⚙️ Remote Support Capabilities? Service support is possible via TeamViewer.

 

iScan 3: The European Vehicle Maestro

European cars, known for their advanced engineering and unique systems, require a specialized touch when it comes to diagnostics. Enter the iScan 3 by Autoland Scientific. This tool is particularly adept at handling European vehicle lines, making it a must-have for workshops that frequently deal with brands like BMW, Mercedes, Audi and more. With its tailored diagnostic capabilities, technicians can confidently address the nuanced challenges that European cars often present. Of mention is the iScan 3's ability to program BMW vehicles as well as offering the ability for the technician to access Support on Demand (SOD) programming for multiple car lines, including Mercedes Benz, via SOD and CAS's internal remote support team.

Click here for the iScan 3

⚙️ Remote Support Capabilities? Yes, via the SOD application with CAS.

 

All these scan tools offer a wide range of diagnostic capabilities. Understanding the specific strengths of the Zenith-5, Texa Axone, and iScan 3 can help shop owners select a tool that best fits their needs. All CAS reps carry each of these tools with them and will gladly come into your shop for a live on-car demonstration...Just call!

Employee Spotlight: Shelby - Sales Order Processing

This month's employee spotlight highlights Shelby in our order processing department.

Shelby and CAS both started their journeys in 1995, Shelby being born in 1995 and CAS being founded in 1995. But it wasn't until five years ago that Shelby joined our team. Prior to CAS, she worked in another automotive industry company, before seeking a new challenge after outgrowing her role there.

Shelby was interested in the automotive industry from a young age which she credits to her father, who raced a demo car at Seekonk Speedway. He taught her all the necessities of owning vehicles – oil changes, tire rotations, brake replacements, basic engine repairs – and together they ripped apart and constructed cars for Speedway’s holiday races. “We would always play the ‘guess that car game’ when we were out driving. He made learning things fun,” Shelby said of her father.

Without a clear set career post-high school, Shelby returned to her roots and found employment at an automotive parts repair company where she acquired more knowledge about the automotive industry, particularly in electronic components.

Here at CAS Shelby receives orders the sales reps send in, processes them and selects the equipment needed to be set up. Shelby also assists with inventory ordering, invoicing and internal data entry. So basically, if you have a question about anything going on – Shelby probably has the answer.

To this day she still loves cars and doesn’t foresee outgrowing that. Next month Shelby and a few other CAS employees will be attending AAPEX, which is always fun!

Tech Tip - MicroPods...Going..going...gone?

This month's Tech Tip regards the use of the Stellantis MicroPod-2. At CAS Tech Support we are seeing a growing number of calls regarding issues with a MicroPod-2. Connection problems, speed issues and stability are all becoming more common complaints. So, we suggest shops consider upgrading to the new MDP interface. Here are 3 good reason to consider making the move:

 

1) The MDP is required to service the newer CAN-FD vehicles. Services as simple as a brake job where it is necessary to put the vehicle into the brake service mode, require an MDP interface. Wi-Tech will prompt you for this adapter as the Micropod-2 will not work.

2) Stellantis will no longer repair MicroPod-2 devices. If your MicroPod2 breaks, you are forced into buying a new MDP. These items continually go on back order which can make matters worse for you!

3) CAS is offering a $225 trade-in credit for MicroPod-2s when a shop purchases a new MDP. We will even offer the $225 credit/refund to past buyers of the MDP. This credit is good for a limited time as we are only in need of a limited quantity of MicroPod's.

 

To take advantage of the $225 offer, please contact you local CAS field rep. Remember, if you are doing a TAS Balanced Billing renewal you can put the end cost of the new MDP on a 10 month, 0% interest, Balanced Billing along with your other subscription renewals. So, act now by calling your CAS rep before something happens with your MicroPod-2 or we end our offer.

September Newsletter from CAS

Monthly Content Summary

Discover the latest E-ZDS software update, now compatible with DOIP/CANFD vehicles and its new adapter.

Get ready, AAPEX is coming!

Learn about ADAS's role in modern vehicles, evolving protocols, and the importance of tool upgrades for safety.

Meet our tech support star, Billy, and get a tech tip on keeping your scan tools updated.

Article Index

⚙️Sept 2023 - EZDS Software Update

⚙️AAPEX 2023 IS APPROACHING

⚙️ADAS and Compatible Tools

⚙️Employee Spotlight - Billy, Tech Support

⚙️Tech Tip - Keeping Tools Up-To-Date

September 2023 - Gscan and Zenith-5 Software Update

CAS would like to announce the next release of yearly software updates from E-ZDS concerning their GSCAN and Z5 family of scan tools. This latest update enables the diagnostic reading of vehicles equipped with the DOIP or CANFD protocol when paired with the right adapter. Let's dive a bit deeper into this and what it means for the future of these tools and automotive repair.

CANFD (Controller Area Network Flex Data) is of course the faster, more advanced version of the original CAN protocol, with a faster transmission rate of 5 Mbps & 64 bytes compared to 1 Mbps & 8 bytes. This advancement in technology is crucial to faster communication between systems with less risk of receiving errors.

Enter DOIP (Diagnostic Over Internet Protocol), developed by the Society of Automotive Engineers (SAE) to allow vehicles the option for diagnosis from anywhere in the world. Standardizing DOIP functions similar to CANFD in that it also allows faster, more consistent diagnostics with less room for error.

Now while this E-ZDS update allows the tool the option to work on these CANFD and DOIP protocol vehicles, to use this function the technician will need the appropriate adapter (pictured above); an alert window will pop up when attempting diagnostics on a vehicle equipped with these protocols.

For more information on this E-ZDS release, click here: September 2023 Software Notes

For more information on the CANFD & DOIP Adapter, click here: Vehicle Coverage

For the complete Zenith-5 Manual, click here: Z5 Manual

As always, call the CAS office at (877) 263-4897, visit OEMTools, or reach out to your CAS rep to order today!

AAPEX 2023 IS APPROACHING

 

As the calendar pages turn and we approach the end of the year, the automotive aftermarket industry gears up for its most anticipated event: the Automotive Aftermarket Products Expo (AAPEX). Scheduled to take place in Las Vegas, AAPEX 2023 promises to be bigger, better, and more innovative than ever.

As a global gathering, attendees of AAPEX can expect to see the latest progress in technology and witness advancements made in the automotive aftermarket world over the past year. Beyond physical representations, AAPEX also offers goers the opportunity to learn through hands-on technical training or attend workshops on everything automotive and aftermarket.

It's more than just an expo; it's a celebration of the automotive aftermarket industry. Whether you're a seasoned professional or new to the industry, AAPEX offers a unique opportunity to immerse yourself in the world of automotive innovation, education, and collaboration. CAS will be there with a select team whom you can find at our booth, J7232, located on the first floor by Joe's Garage in the Tool & Equipment section.

AAPEX will be held at the Venetian Expo, at 201 Sands Ave., Las Vegas, NV 89109, and run from October 31 to November 2, 2023, so mark your calendars and get ready for our industry's biggest event of the year!

ADAS, and the Importance of Protocol-Compatible Tools

ADAS, or Advanced Driver Assistance Systems, has become a crucial part of modern vehicles. It's not just about luxury or convenience; it's about safety. Whether it's after an accident, when replacing a windshield, or even during a routine tire alignment, ADAS plays a pivotal role. These systems help ensure that the vehicle's cameras and sensors are oriented correctly, providing drivers with accurate assistance.

However, as vehicle technology evolves, so do the communication protocols they use. This is where DOIP and CANFD come in. These are the latest software protocols that many new cars are equipped with. And here's the essential part: if mechanics don't have the right tools or adapters that can read these protocols, they might not be able to calibrate ADAS or perform certain diagnostics.

Imagine a scenario where a car comes in after a minor accident. The body looks fine, and it seems like a straightforward repair. But if that car uses DOIP or CANFD and the workshop doesn't have compatible tools, they won't be able to recalibrate the ADAS. This could leave the vehicle's safety systems not working as they should.

So, what's the takeaway?

As cars get more advanced, the tools to fix them need to keep up. Having the right tools isn't just good for business; it's essential for having what's needed to do the job in the first place and ensuring that cars are safely functioning as they should!

Employee Spotlight: Billy - CAS Tech Support

Billy has been a big part of the CAS family for over a decade, dedicating 11 years to technological advancements and consistently earning the title of "Best CAS Employee" from our valued customers. When you dial Extension #3 for our Tech Support Team, it might be Billy's knowledgeable voice that greets you. He provides tier 1, 2, and 3 support in Scan Tool Updates, Training, Programming, and Vehicle Diagnostics, ensuring that every caller receives top-tier assistance.

Beyond phone support, Billy plays a crucial role in scan tool repairs. He may be managing a steady stream of 25 to 50 repairs at any given time, coordinating loaner tools in our signature Red Boxes, and ensuring that each tool is professionally repaired and then returned to its shop.

Outside the confines of CAS, Billy indulges in his love for race cars. He's the proud owner of a 1988 Ford Mustang, a labor of love he began when he first joined our team. This powerhouse, equipped with a Turbocharged Chevrolet LS engine boasts over 1,000 horsepower. When asked about it further, Billy joked, "Thanks to CAS's generous compensation plan, I get to enjoy the thrill of driving it all the time even at the $20-per-gallon fuel price."

Feedback from our customers consistently highlights Billy's dedication and expertise, solidifying his reputation as a standout member of our team.

CAS tech support, including Billy, can be reached at 877-263-4897 x 3. Monday to Friday from 8:30am to 5:00pm EST.

Tech Tip - Keeping Tools Up-To-Date

Hey, if there's one thing I've learned, it's that the devil's in the details. One detail that's easy to overlook, but can make a world of difference, is keeping your diagnostic tools up to date. Let me break it down for you:

1. Why Update?

  • New Features: Manufacturers are always innovating. Updates often introduce new features that can make your job easier.
  • Better Compatibility: As cars evolve, so do their systems. Updates ensure your tool can communicate with the latest models.
  • Bug Fixes: Nobody's perfect. Updates often fix those little glitches that can throw a wrench in your day.

2. How to Update:

  • Check for Updates Option: Most tools have this in their settings. It's usually as simple as clicking a button.
  • Manufacturer's Website: Sometimes, you might need to visit the manufacturer's website. They'll often have a section dedicated to updates.
  • Join Online Forums: There are plenty of online communities where technicians share tips, including when new updates are available.

3. When Should You Update?

  • At least once a month. Some tools might have more frequent updates, so it's good to stay in the loop.
  • Sme tools will prompt you when there's an update. Bypassing updates will eventually result in an inoperable tool.

4. Stay Informed:

  • Sign up for newsletters or alerts from your tool's manufacturer. They'll often send notifications about updates.
  • Watch your email for CAS Tech Alerts which we tend to send out when critical updates come through.

Remember folks, your tools are your lifeline. Keeping them updated ensures you're always at the top of your game. It's a small step that can save a lot of time, money, and headaches. Stay updated out there!

August Newsletter from CAS

Monthly Content Summary

Welcome to CAS of New England's newsletter! This month we explain a recent change on our website regarding subscriptions and e-commerce. Explore the M106 LTE Gateway Router, designed for automotive diagnostics on the go. Dive into major EV industry developments, from charging stations to innovative battery technologies. Need a speed boost? Check out our quick router fix-it guide.

Article Index
⚙️New Online Purchasing System
⚙️M106 LTE Gateway Router
⚙️From the Field - Electric Vehicles by Howard Sanders
⚙️TechTip - Improved Router Performance in a Jiff

New Online Purchasing System

Hello everyone,

We wanted to take some time in this month's newsletter to explain a recent change on our website and the reason for it! As anyone who orders subscriptions or passes at our website Oemtools.com knows, the method was simple:

(1) Input your E-mail address

(2) Input your tool's serial number

(3) Proceed to PayPal payment.

Unfortunately, we began having issues a short while ago where the receipt from PayPal to us did not always include the e-mail address and serial number, leading to a conflict that prevented us from getting the proper information to the right department in order to authorize the purchases and subscriptions.

After several weeks of attempted fixes and conversations, we decided to adjust how e-commerce works on our website and create a form that made sure all relevant information was sent to the necessary departments. The motivating factor behind this change was to prevent any customers who purchase on a Friday after hours from having to wait all weekend to receive access due to the error and, through this fix, we resolved that problem.

If you have any questions about how it works or need help navigating the system or purchasing a product, please feel free to call your CAS Rep or the CAS office toll-free at (877) 263-4897.

M106 LTE Gateway Router

Introducing the M106 LTE Gateway Router, a complete solution for automotive diagnostics, now available at CAS of New England. This state-of-the-art router embodies the 'One throat to choke' concept, providing seamless connectivity from the Car-DLC connector to the internet, with CAS support every step of the way.

With key features like a 3G/4G Module, built-in 5000mAh battery for up to 8 hours of operation, WAN/LAN Port, wireless repeater mode, cloud management, custom-made high gain antennas, and inline failover built-in at no charge, it's the perfect solution for mobile techs on the go.

Choose from two bundle plans with different download speeds, CASNet (25mbps) and CASNet Plus+ (50mbps), to suit your needs, and take advantage of our exclusive 10-Month, 0% interest balanced billing offer when you add the M106 to your renewals order this year.

With its cutting-edge features and CAS's unwavering support, the M106 is poised to enhance your diagnostic operations and drive your business forward in this digital era!

The M106 will be available sometime in September 2023, so call your CAS rep to place an order or find out more today!

From the Field - Electric Vehicles by Howard Sanders

Is it time to think about a more EV-Centric Scan or servicing tool? We're diving into some major developments in the EV area that you might not be aware of.

Major Developments in the EV Industry

  • A Michigan-based company is testing "Inductive Battery Charging" by burying 2 miles of wire in Michigan Ave.
  • GM has partnered with Flying J/Pilot Truck Stop/Gas Stations to install Fast Charging Stations across the country.
  • The US Department of Transportation is collaborating with Canada to create an “Electrified Corridor” from Toronto to Kalamazoo, with EV charging stations every 10 miles.
  • Michigan plans to have 18 State Parks with EV Charging stations by the end of 2023.
  • GM, Ford, Rivian, & Volvo are set to use Tesla Charging Station Technology with an Adapter Plug, starting in early 2024.

Advancements in Battery Technology

  • Factorial Energy has received U.N. Safety Certification for their new Solid State Battery Design.
  • ProLogium is developing Mercedes-Benz's Lithium-Ceramic Battery, featuring a 100% Silicon Oxide Anode Design for weight savings.
  • Several manufacturers are set to release Lithium-Metal-Phosphate Battery Technology in vehicles by 2025.

The Game-Changing Solid State Battery Technology

If you're not familiar with Lithium-Iron or Lithium-Metal Battery Technology, you will be soon. This "Solid State" Battery technology has several advantages over Lithium-Ion, such as significantly less weight, 10-minute full charging times, no battery overheating, and it's not affected by colder climates. Plus, all the raw materials required for these new batteries are readily available in the USA.

Tools for Servicing EVs

As a Shop Owner or Manager, you should consider tools like the Bartec Tech400Pro, a strong TPMS tool that allows servicing on EVs. Another tool to consider is the TEXA Premium Car Tool, a broad coverage Scan Tool with an EV emphasis.

The continuous advancements in the EV industry show that a more sustainable and technologically advanced future is well underway. Savvy Shop Owners and Managers will see the new opportunities for servicing these vehicles. They will be ready, properly equipped, and trained to deal with these new systems & technologies.

CAS of New England is here for your EV Diagnostic Scan & TPMS Tool needs!

Tech Tip - Improve Router Performance in a Jiff

Hey there! Ever felt like your router's slowing you down? Here's a quick fix-it guide to get your internet speed up to par.

  1. Location, Location, Location: Your router's spot can make or break your Wi-Fi. Try to keep it central and high up, away from walls or metal stuff.
  2. Lock it Up: Don't let freeloaders slow your network. Use WPA2 or WPA3 security and keep changing your password.
  3. Stay Updated: Just like your favorite apps, your router needs updates too. Keep its firmware current for top-notch performance.
  4. Channel Surf: Your router uses channels to send Wi-Fi. Too much traffic on one? Switch it up in your router's settings.
  5. Go Dual-Band: If your garage is a gadget haven, a dual-band router could be your new best friend. It uses two frequencies for a smoother connection.

Remember, a little router TLC can go a long way in keeping your diagnostics running smoothly. Happy tuning!

July Newsletter from CAS

Monthly Content Summary

Hello CAS subscribers!

In this month's issue of the Connected Automotive Systems (CAS) newsletter, we're sharing tips for getting faster Tech Support assistance, celebrating our tech support team member Harry Berry's 20th anniversary, navigating the semiconductor shortage that's affecting OEM interface availability, and reminding GScan 3 tool owners about our critical Battery Exchange Program to address an overheating issue.

Article Index
⚙️BEP 2.0 Battery Exchange
⚙️Semi-Conductor Shortage
⚙️Employee Spotlight: Harry
⚙️TechTip - How to jump the Tech Support Line

BEP 2.0 Battery Exchange - ATTN: GSCAN3 Customers

We're reaching out today with an important update about our GScan 3 tools. We've discovered an issue with the original batteries which can, in some instances, lead to overheating and even fire.

In response, we initiated the BEP 2.0 Battery Exchange Program. We've dispatched replacement batteries and new back covers (designed to alleviate this overheating issue) to all GScan 3 owners.

We're grateful to those who have swiftly sent us their old batteries, in a successful exchange, however, there are still a few more out there. If you haven’t returned your old battery yet, we urge you to do so immediately.

Please follow these steps:

Cease using your GScan 3 with the old battery.
Replace the old battery and back cover with the new ones we sent.
Send the old battery back to us.

If you cannot find your new components or didn't receive them, please call our Sales Order Processing team at 508-238-5855, extension #2. We're prepared to send a second shipment, though supplies are limited.

Thank you for your prompt attention to this matter. As always, don’t hesitate to reach out to us with any concerns.

 

Understanding the Semiconductor Shortage and its Impact on the Automotive Industry

 

You might have heard about a global shortage of semiconductors. These tiny but essential components power many of our everyday electronics and they're particularly important to our industry.

COVID-19 led to a big uptick in people buying electronics and threw a wrench in the production of semiconductors. The resulting shortage has affected the availability of some automotive diagnostic tools, which rely on semiconductors to do their job.

We've been dealing with backorders for Original Equipment Manufacturer (OEM) interfaces at Connected Automotive Systems (CAS), with over 100 orders on the backburner. But there's a bright side: we're improving. The number of backorders was over 200 at this time last year!

Despite this shortage, some of our tools like the Autoland's iScan-3, E-ZDS's Z5, and TEXA tools have remained largely unaffected. These versatile tools work with many different car models, proving just how crucial adaptability is in challenging times.

While the shortage has brought its challenges, we remain committed to keeping you in the loop and doing our best to navigate these times together.

If you have any questions or need more information, please feel free to give our office a call at (508) 238-5855.

Employee Spotlight: Harold Berry CAS Tech Support

For this month's Employee Spotlight, we recognize Harold "Harry" Berry, an integral figure in our tech support team who has been with us for 20 years.

Harry's primary responsibility at CAS is setting up new installations before they're shipped. This ensures our customers receive ready-to-use products, thereby optimizing their experience from the get-go.

Another essential facet of Harry's role involves managing our subscription renewal data. With over 20,000 subscriptions to track, this is no small feat. However, Harry's systematic approach ensures a smooth operation and up-to-date records.

In addition, Harry serves as one of our Tech Support team members, assisting customers and CAS field representatives. His role includes troubleshooting, problem-solving, and providing technical advice to ensure effective solutions.

Outside of work, Harry enjoys bowling, where he has successfully scored a 300, and traveling with his wife, with whom he recently journeyed to Hawaii, demonstrating the importance of a balanced lifestyle.

We appreciate Harry's diligence and commitment over the past 20 years, which have contributed significantly to the smooth running of CAS. His consistency, dedication to detail, and easy-going nature are an important part of our operations.

Thank you, Harry!

Tech Tip – How to jump the Tech Support Line

 

CAS supports products from many major OEMs, and at times, you may not immediately reach our Tech Support team when you call. In such instances, your best course of action is to leave a detailed voicemail explaining your problem.

Please note that making multiple calls will not enhance your chances of getting support; we return calls based on the order of the voicemails received.

If you're looking to expedite our response time, there's an effective method that may help your situation, but it's applicable only to laptops provided by CAS. When leaving a voicemail, provide a concise yet comprehensive description of your issue, and ensure your laptop is online and plugged into AC power. Our Tech Support team, once they listen to your message can often times remotely log into your PC and resolve the issue without first calling your shop. This can happen while the CAS Tech Support agent is potentially handling calls that came in before yours but still allowing them to get your OEM application back in operation!

Unfortunately, this remote access solution doesn't extend to laptops not supplied by CAS, as they lack our specialized remote access software. But if you have a CAS provided PC, you're in luck!

CAS Tech Support is in operation Monday-Friday from 8:30am till 5:00pm EST

June Newsletter from CAS

Monthly Content Summary

Hello CAS subscribers!

This month's newsletter will focus almost entirely on the Zenith-5, our EZ-Remote support on-demand process, and the technical operator Rudy who manages it all.

Veterans, make sure to take advantage of our Independence Day offer next month!

This month's tech tip will help you be prepared to troubleshoot wireless issues with your scanner.

Consider following our Facebook or Twitter for tech alert updates outside of e-mails!

Article Index
⚙️Zenith 5, Gscan 3, and EZ-Remote
⚙️DOIP and CAN FD
⚙️Employee Spotlight: Rudy
⚙️HIRING - Boston North
⚙️TechTip - Wireless & USB Cables

Zenith 5, GScan 3, and EZ-Remote

Experience the future of vehicle diagnostics and reprogramming with CAS EZ-Remote, our revolutionary software developed in collaboration with E-ZDS.

Whether your business operates across the street or the nation, EZ-Remote works wherever the internet reaches. Compatible with Zenith-5 (Z5) or Gscan3 tools, this software paves the way for multiple OEM applications, letting you scan and reprogram vehicles from any distance.

For small business owners with one or two shops, EZ-Remote offers a cost-effective, hassle-free solution. No need to buy expensive OEM software or interface devices - all you need is a Z5 or a Gscan3! These versatile tools can function as general scanners and easily switch to OEM software when needed, all thanks to EZ-Remote.

If you manage multiple shops, EZ-Remote streamlines your operations. Say goodbye to purchasing multiple factory software packages or driving vehicles around. Equip your other locations with Z-5s, and use the OEM software from your primary shop to perform diagnostics remotely at your other sites. It’s time-saving, efficient, and equips your technicians with the tools they need.

The EZ-Remote process is straightforward:

  1. The Service Tech sends a connection request to an EZ-Remote operator using either the Zenith-5 or Gscan3.
  2. The operator remotely connects to the scan tool and then to the vehicle via the data link connector.
  3. The operator launches the OEM software, performing a Pre-Scan to spot any existing issues.
  4. The technician can then address any codes or perform required services, with reprogramming tasks handled by the EZ-Remote operator if needed.
  5. Once repairs conclude, a Post-Scan report is generated and e-mailed to the shop.

 

Embrace EZ-Remote! Equip your business with cutting-edge technology that drives productivity, saves costs, and delivers an exceptional standard of service.

Schedule an online session with our expert CAS EZ-Remote operator and we’ll provide remote support; simply call '83 EZ-Remote' (833-397-3668) between 8:30 am and 5:00 pm EST, Monday to Friday. Pay a single session fee, and you're set!

Contact your local CAS rep to order your EZ-Remote package today*!

*Combine with our veteran's exclusive discount and receive one free year of software access with a Z5 purchase**!

**Terms and conditions apply, valid military ID required

DOIP and CAN FD

Major Software Update!

The digital revolution has reached the automotive industry, and the keys to its advancement are the Controller Area Network with Flexible Data-Rate (CAN FD) and Diagnostics over Internet Protocol (DoIP). These powerful technologies, while distinct, coexist to redefine vehicle diagnostics and performance.

CAN FD and DoIP vehicle protocols are accessible by using a newly introduced software update and an external adapter for the Z5 and Gscan3 scan tools. This update allows these tools to access and diagnose CANFD/DoIP vehicles, amplifying their potential and making your diagnostic time more efficient.

CAN FD, an evolution of the standard CAN protocol, streamlines intra-vehicle communication. This technology efficiently connects different control units within the vehicle, managing vital functions such as engine control and braking systems. With its boosted payload capacity and speedy data transmission rates, CAN FD (15 Mbps & 64 bytes) outperforms standard CAN (1 Mbps & 8 byte) and is a perfect fit for today's demanding automotive applications.

Meanwhile, DoIP handles vehicle diagnostics and over-the-air (OTA) software updates through Ethernet networks. This protocol provides an efficient communication channel between the vehicle and external tools or servers, facilitating rapid diagnostics and rapid enhancements. Although CAN FD and DoIP operate on different layers of a vehicle's network, their symbiotic coexistence optimizes the entire system. Diagnostic messages received via DoIP can be translated into CAN FD messages for the relevant Electronic Control Units (ECUs). Conversely, data from the CAN FD network can be processed and transmitted via DoIP, providing comprehensive diagnostics and reporting.

By understanding and leveraging CAN FD and DoIP, you can unlock new possibilities for enhancing vehicle performance. Embracing these technologies keeps your diagnostic operations cutting-edge and enhances the service you offer your customers.

NOTE: To access these new protocols , you will need to update your scan tool software AND purchase a CANFD/DoIP adapter. Scan tool owners with a current subscription will be able to download the new update being released Thursday, June 29th. The CAN FD adapter will be available for purchase from your CAS rep starting July 1st.

 

If your Z5 or Gscan software subscription has expired, contact your CAS rep to process a renewal order.

Stay tuned as we continue to navigate the future of automotive technology, providing you with the insights to drive your business forward in this digital era.

Employee Spotlight: Rudy - EZ-Remote Support

Meet Rudy, our dedicated Automotive Technical Support Technician and an invaluable team member for the past 10 months.

Despite his relatively short employment at CAS, Rudy's impact on our operation has been significant, driven by over 20 years of industry experience that includes working with major brands like Ford, Mazda, Mercedes, and BMW. He's even earned his stripes as a Master Technician for BMW and a Volvo Penta Diesel Marine Technician.

When Rudy isn't solving intricate technical problems, he's usually enjoying the thrill of the open road on his Harley Davidson motorcycle (as I write this article, Rudy is headed to Laconia for the yearly motorcycle week!). This blend of automotive expertise and passion makes Rudy an asset to our team and clients.

In his role, Rudy applies his extensive knowledge to remotely calibrate ADAS systems and provide pre- and post-scans. He's also the brains behind programming vehicle modules using EZ-Remote - making him a lifeline for any shop with a Zenith5 or Gscan3 tool. One call to Rudy, and you'll receive expert remote assistance, a testament to his ability to understand and resolve complex problems no matter the distance.

Any shop that owns a Zenith5, Gscan3, or an iScan3 tool can call Rudy at '83 EZ-Remote' or +1 (833) 397- 3668 for remote services.

CAS is Hiring

CAS is seeking a Technical Field Representative to join our team in the following area:

* Boston North

As a Technical Representative, you will build relationships with potential customers and promote our innovative automotive technology products. This is the perfect job for someone who has a passion for cars, technology, and computers but wants to transition from day-to-day technician or shop owner to a position that allows one to use their knowledge to help others in the automotive repair industry.

Qualifications:

  • A technical background in diagnostics and repair.
  • A comfortable knowledge of PCs and Windows.
  • A desire to work with other techs providing technical support and training.

Benefits:

  • Company-provided demonstration tools - OEM and aftermarket.
  • Generous compensation plan
  • Health Insurance Plan
  • Retirement plan
  • Ongoing Technical Training
  • An opportunity for both higher income and personal growth

If you are a self-starter and passionate about cars and technology, we would love to hear from you. Apply today and take the first step towards an exciting career with CAS!

Click here to learn more information and fill out an application!

Tech Tip – Wireless Connectivity & USB Cables

 

When using your wireless diagnostic tool, it's important to keep the USB cable close by in the event that the tool does not connect as intended wirelessly. Most tools initially need to be set up to communicate wirelessly, and this is almost exclusively done with a USB cable.

Tech Support often receives calls about communication issues with a wireless device like the Micropod or VCM III.

The first step in determining the fault is typically to connect the tool with a USB cable to see if it works or to determine how it is set up. Since the tool operates wirelessly, the common consensus is that the USB cable is not needed, and the end user will usually inform Tech Support that they do not have a USB cable with them.

While this might not be an issue for a shop with a permanent location, it can be crippling for mobile techs. We suggest always keeping the tool's USB cable close by as it will save you time from having to find one or, even worse, driving back to the shop to retrieve it.

CAS Tech Support is available from 8:30am to 5:00PM (EST) Monday-Friday. Call us at 508-238-5855 when technical troubles appear. We are here for you!

May Newsletter from CAS

Article Index
⚙️OEM vs Aftermarket Scan Tools
⚙️The Critical Role of Software Updates for Scan Tools
⚙️From the Field: NASTF Certification
⚙️CAS IS HIRING
⚙️Laptop Upgrades: HDD to SSD

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OEM vs. Aftermarket Scan Tools:
Weighing the Benefits for Automotive Technicians

When it comes to diagnosing and repairing modern vehicles, automotive technicians rely on diagnostic scan tools to access vital information from a vehicle's onboard computer. With a wide range of options available, shop owners often face the challenge of choosing between Original Equipment Manufacturer (OEM) scan tools and aftermarket alternatives. In this article, we will explore the benefits of both options, helping you make an informed decision about the best fit for your shop's operational needs.

OEM Scan Tools
"Precision and Coverage"
Vehicle-Specific Functionality: OEM scan tools are specifically designed for use with a particular make or model of vehicle. This ensures that technicians have access to all relevant diagnostic information and vehicle-specific functions, resulting in more accurate diagnoses and efficient repairs.
Comprehensive Coverage: OEM scan tools typically provide more extensive coverage of a vehicle's systems and components, enabling technicians to access a wider range of diagnostic data. This can be particularly beneficial when working with complex or advanced systems, such as ADAS (Advanced Driver Assistance Systems).
Software Updates and Support: With OEM scan tools, technicians can expect regular software updates. This ensures that the tool remains up to date with the latest vehicle years, models and technologies, as well as any changes to diagnostic procedures or protocols.
Security Access & Programming:
The need to access security systems such as adding keys or performing a programming operation is pretty much guaranteed to be possible when using a factory scan tool.
Aftermarket Scan Tools
"Versatility and Affordability"
Cost-Effectiveness: Aftermarket scan tools are often more affordable than their OEM counterparts, making them an attractive option for technicians working with a limited budget or those who service a wide variety of vehicle makes and models.
Multi-Brand Compatibility: One of the primary benefits of aftermarket scan tools is their ability to work with multiple vehicle brands. This can be advantageous for independent repair shops or technicians who frequently service multiple makes and models, as it eliminates the need to purchase multiple OEM scan tools.
Customization and Flexibility: Aftermarket scan tools often offer a greater degree of customization and flexibility, allowing technicians to tailor the tool to their specific needs and preferences. This can include the ability to add or remove features, adjust settings, and even develop custom diagnostic procedures.
Ease of Use: Many aftermarket scan tools are designed with user-friendliness in mind, featuring intuitive interfaces and easy-to-navigate menus. This can help reduce the learning curve and enable technicians to quickly and efficiently diagnose and repair vehicles.

The Critical Role of Software Updates in Automotive Scan Tools

In the automotive industry, vehicles are increasingly tech oriented. Automotive scan tools, used for diagnostics and repairs, must keep pace. One key aspect to ensure these tools' effectiveness is regular software updates.
Adapting to New Automotive Technologies:
Today's vehicles contain complex electronic systems. To accurately diagnose and repair these, your scan tools need to stay updated. Software updates ensure compatibility with new models and refine diagnostic processes for precision and efficiency.
Addressing Software Bugs and Compliance:
Software updates are often released to rectify any bugs that can affect the tool's performance. Also, they ensure compliance with the tool manufacturer's standards, reducing the risk of a misdiagnosis or presenting inaccurate data displays.
Enhancing Tool Efficiency and Longevity:
Besides compatibility and bug fixes, updates often enhance the user interface, making it more user-friendly. Enhancements such as a new navigation screen can lead to quicker diagnostics and repairs. Additionally, updates can extend your tool's life, protecting your investment and ensuring continued high-quality service to your customers.
At CAS we currently track over 20,000 software subscriptions for our customers. Knowing a software subscription is expiring and when to renew is one of the ways we help our customers and unsure their scan tools are fully up to date. For subscription renewal needs, call your CAS rep or the CAS offices @ 508-238-5855 x1.

Howard Sanders: Field Rep Eastern Michigan

From The Field - NASTF LSID Certification

Is it time for you or someone in your shop to become a NASTF Certified Vehicle Security Professional (formally LSID)?
If your shop works on late-model Ford or Chrysler, the answer is YES! CAS Field reps are currently seeing a trend of manufacturers updating modules and/or the scan tool programs to require VSP Credentials to finish programming replacement of certain components that are related to security (BCM, PCM, Ignition Components, Instrument Clusters, etc.).
Here are just a couple of examples from the field:
  • 2015-2016 Jeep Renegade BCM’s due to FCA’s use of 2017 Renegade BCM for replacement requiring a $30, 3 day Expiring Tech Authority SKIM or Security Access Pin (dealer SKIM Pin does not work).
  • 2015 & Newer Ford SJB/BCM/GEM replacements requiring a parameter reset to complete.
  • Any “push button start” Ford that requires PCM replacement (oldest seen by CAS Reps- 2008 Ford Fusion Requiring NASTF Credentials).
These vehicles are not exceptions. They are the early warnings for the need to become a NASTF Certified VSP. As we continue forward, this need will become greater & greater for a shop to be able to complete some repairs on today’s vehicles.
For further information on NASTF VSP requirements, speak to your CAS Rep or click here to visit their official website: NASTF SDRM.

CAS is Hiring

CAS is seeking a Technical Field Representative to join our team in the North Shore area of Boston. As a Technical Representative, you will be responsible for building relationships with potential customers and promoting our innovative automotive technology products. This is the perfect job for someone who has a passion for cars, technology, and computers but wants to transition from day-to-day technician or shop owner to a position that allows one to use their knowledge helping others in the automotive repair industry.
Qualifications:
  • A technical background in diagnostics and repair.
  • A comfortable knowledge of PC's and windows.
  • A desire to work with other techs providing technical support and training.
Benefits:
  • Company provided demonstration tools. Both OEM and aftermarket.
  • Generous compensation plan
  • Health Insurance plan
  • Retirement plan
  • Ongoing Technical Training
  • An opportunity for both higher income and personal growth
If you are a self-starter with a passion for cars and technology, we would love to hear from you. Apply today and take the first step towards an exciting career with CAS!

Tech Tip: Laptop Upgrades HDD to SSD

 

Have you noticed that you have to wait for what seems like forever to get your Diagnostic laptop to boot up lately?
If the PC is more than a few years old there is a good chance you’ve got an old Hard Disk Drive (HDD) or maybe a 'Hybrid' drive in your laptop. The HDD has moving parts inside that break down over time due to heat and extended use which causes extended boot times and poor performance. Think of an HDD as a Record Player in that they use a series of spinning disks and an arm that has to place a read head over the right track on the disk to get the data. This technology was sufficient for automotive use up until the last few years.
The good news is your drive can be easily upgraded by CAS to increase both the speed and useful service life of your existing laptop.
Our Tech Department can upgrade your old HDD to a new Solid-State Drive (SSD) which will significantly increase the overall performance of your laptop at a lower cost compared to purchasing a new PC. This upgrade could also be considered if you are buying a new laptop and want to use your old laptop as a backup/secondary PC (depending on the OEM applications you have). You will notice right away that there is a much shorter boot time in Windows, so you’ll spend less time waiting to connect to customer vehicles. The SSD also has a more direct data transfer, so any automotive diagnostic software which requires a large amount of data will run smoother. Having no moving parts in an SSD allows the laptop to be much more resistant to everyday wear and tear in the automotive environment which keeps your diagnostic laptop ready to use whenever it is needed.
If you have a laptop that you feel might be a candidate for an SSD upgrade, contact your CAS Sales Rep to start the process!