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May 2024 Newsletter from CAS
Nissan gateway access with your Z5 or Gscan-3
If you are using a Z5 or G-scan scan tool from EZDS, please be aware that EZDS is just releasing the software update to allow you to gain access to the Nissan Central Gateway Access module. The protocol with Nissan is similar to Stellantis (aka: Chrysler) Secure Gateway module access where your shop and your scan tool needs to be registered through the 'Auto Auth' site. Shops are reporting getting an error code 21 when trying to scan these Nissan vehicles. This code is coming from Auto Auth not the vehicle and it indicates the shop has not registered for accessing Nissan. The confusion is because even though a shop is registered on Auto Auth for Stellantis, they have to now add registration for Nissan. And you guessed it, pay an additional $50 fee. Here is the link to the Auto Auth web site to update your registration.
Merchant Services: Final Chance to File!
The deadline to participate in the Visa Mastercard lawsuit reimbursement is fast approaching. If you wish to claim your share of the substantial $5.5 billion settlement, you must register with the official site. The deadline, originally set for May 30th has now been extended until August 30th, 2024. Click here to register your business for a guaranteed payment.
Last detailed in our November Newsletter, this update serves as a reminder that no third-party assistance is required to file your claim AND that the final deadline to file is approaching. For any questions, we recommend visiting the FAQ page on the official settlement website.
Here’s a brief recap of the lawsuit:
The claim centers around allegations that merchants were subjected to unfairly high fees for accepting Visa and Mastercard payments. This was purportedly due to Visa and Mastercard, along with their member banks, breaching antitrust laws. Eligibility for the settlement includes all persons, businesses, and entities in the United States who accepted Visa or Mastercard payments anytime from January 1, 2004, to January 25, 2019.
You can register for your claim through the official website by using your 'Claimant ID' if you received a notice in the mail, or by providing your TIN, or by logging in with an existing account if you have already started the registration process.
Don’t delay—visit the website today to ensure you don’t miss out on your entitlement. (aka: cash payment to you!) The deadline is August 30th!
FILE YOUR CLAIM: Payment Card Settlement | Official Court-Authorized Website - Home
Tech Tip - ATTN: Remote Access / Get Ready for Rudy!
Today's tech tip concerns the tools we use to perform remote support whether it's using EZ-RemoteTM or 'Support on Demand', and how the tool and vehicle being serviced should be prepped for such an event. After scheduling the session but before it begins, your tool should have the following status:
1. A High-Speed Internet connection - A strong WIFI and mobile internet connection is required for calibrations and diagnostics. A minimum of 10mb/s up and 10mb/s down for a hot spot or mobile router.
For programming, you must be hardwired to the router. You'll need an ethernet cable long enough to reach your router and vehicle. Wireless programming is not recommended because a lost or dropped signal during a software update may damage the module.
2. A Reflashing Power Supply - System voltage must be maintained at a constant minimum level during any reprogramming event and even when performing a pre or post full vehicle scan. A standard battery charger cannot be used as it can introduce excess 'electrical noise' during a reprograming event and can cause a programming failure. A dedicated reflashing power supply will maintain voltage and amperage during any key-on/engine-off event. Call you CAS rep if you need to purchase one, he offers a few different models and can recommend the best model for your situation.
3. Updates - Make sure your scan tool (Z5, Gscan-3 or iScan-3) has the most recently released software updates for the car line you want to service.
4. CALL - And of course you'll need a phone to call us at 1-833-EZ-REMOTE!
March Newsletter from CAS
The Evolution of Automotive Diagnostic Scan Tools
From humble beginnings with basic code readers to today's advanced diagnostic tools, the evolution of automotive diagnostics has been nothing short of remarkable. It's a journey that has mirrored the rapid advancements in automotive technology, adapting and evolving to meet the needs of modern vehicles.
The revolution began in the 1960s and '70s with the first simple diagnostic tools, which were a major leap forward, allowing mechanics to diagnose issues without the need for extensive manual testing. The introduction of On-Board Diagnostics (OBD) in the 1980s was a game-changer, standardizing diagnostic trouble codes (DTCs) and making problem identification more efficient.
The shift to OBD-II in the mid-1990s brought about universal diagnostic methods for all cars, enhancing diagnostic capabilities and monitoring a broader range of vehicle systems. The digital era has taken these tools further, enabling real-time performance monitoring, predictive maintenance, and seamless updates through wireless connectivity.
Looking ahead, the future of automotive diagnostics is bright and boundless, especially with the advent of electric vehicles (EVs) and autonomous driving technologies. The potential integration of artificial intelligence and machine learning promises even more sophisticated diagnostic capabilities, paving the way for a future where vehicles can diagnose themselves and perhaps even drive themselves to the mechanic for service.
The evolution of diagnostic tools is a testament to the incredible journey of automotive technology, and it's an exciting time to be part of this industry! If you're interested in the latest technology in automotive diagnostic scan tools, call your CAS rep.
Top Diagnostic Challenges in 2024
As we shift gears into 2024, the automotive diagnostic landscape continues to evolve at an unprecedented pace keeping up with technology. We're spotlighting the top diagnostic challenges that professionals like you and your technicians will face.
1. Advanced Driver Assistance Systems (ADAS) Calibration
The integration of ADAS in modern vehicles brings a new layer of complexity to diagnostics and repairs. From adaptive cruise control to lane-keeping assist, it's important to make sure all sensors are recalibrated after repairs or crashes. The challenge here is each manufacturer has unique calibration requirements, making it important for technicians to know each manufacturer's specifications.
Consider equipping your shop with a tool that allows you to gain access to remote diagnostic support. The iScan3 has Support-On-Demand and the Zenith 5 uses EZ-Remote.
2. Electric and Hybrid Vehicle Diagnostics
The widespread increase in electric and hybrid vehicles introduces new diagnostic challenges from battery management systems to high-voltage circuitry. The main hurdle here is the specialized knowledge and equipment required to safely diagnose and repair these vehicles.
3. Secure Gateway (SGW) Access (Two-Factor Authentication)
Manufacturers are increasingly implementing SGW modules to protect vehicle data, posing a challenge for aftermarket diagnostics. Gaining access to perform diagnostics or updates requires authorization which can slow down or complicate the repair process for independent shops.
4. Software Updates and Flash Programming
As vehicles become more software-driven, the need for regular updates and flash programming becomes more critical—and more complex. The challenge lies in keeping up with the constant flow of software updates from manufacturers.
Additionally, keeping a written down notepad of usernames and passwords, as well as a list of the last update, ensures your tools stay accessible and up-to-date.
For questions on tools or software we offer, call us at 1 (877) 263-4897 or visit us at OEMtools.com!
Autel Settles Proprietary Data Theft Suit for $33.62 Million
In a landmark settlement within the automotive industry, Autel Corporation and its New York affiliate have agreed to pay $33.62 million to Mitchell Repair Information Company and Snap-on.
This agreement concludes a lawsuit accusing Autel of unlawfully using proprietary data to enhance their MaxiSys Ultra product, a claim that underscores the intense competition and the high value placed on diagnostic data and technology.
The conflict began when Mitchell and Snap-on, both leaders in automotive diagnostic and repair information, alleged that Autel had engaged in unauthorized use of their exclusive data. This data, accumulated over more than 25 years through expert and AI analysis, represents billions of data points critical to the companies' operations.
The lawsuit detailed three primary methods Autel allegedly used to access this proprietary information:
Bypassing Security Measures: Autel was accused of circumventing security on Mitchell 1 and Snap-on diagnostic tools to perform mass downloads of proprietary data.
Unauthorized Access: It was alleged that Autel used login credentials from another company to systematically access data from Mitchell's TruckSeries product.
License Agreement Violations: Autel was also accused of breaching end-user license agreements to download large quantities of data from Mitchell 1’s ProDemand product.
The lawsuit further highlighted Autel's attempts to mask its activities, including the use of over 300 IP addresses and mimicking Snap-on device authentication information. A significant incident cited was an abnormal surge in data requests to Snap-on’s servers, with millions of queries over a short period, suggesting systematic data extraction.
You can read original source articles for this information by clicking the links below:
Tech Tip - ATTN: Maximizing Scan Tool Efficiency
There’s no replacing skill and education, but knowing what your tools can do is always going to improve your current diagnostic challenge and those that you come up against in the future. At CAS we offer many types of scan tools for many different lines, but for the purpose of this tech tip we’re going to focus on two: The Zenith 5 and the iScan 3.
Zenith 5
1. Custom Data Lists: The Zenith 5 allows you to create custom data lists. This means you can monitor specific parameters relevant to the diagnostic to streamline the process and focus on the data that matters most.
- Accessing Data Lists:
- From the main menu, select the vehicle you're working on.
- Navigate to the "Data Stream" or "Live Data" section.
- Here, you'll see an option to view or customize data lists.
- Creating Custom Lists:
- Look for an option like "Create New List" or "Customize Data List."
- Select the parameters you want to include by checking their boxes or adding them to your list.
- Save the list with a name you'll remember for easy access later.
2. Graphing Multiple PIDs: The Zenith 5 is able to graph multiple PIDs (Parameter IDs) simultaneously by comparing the behaviors of different sensors in real-time, you can pinpoint issues that might not be evident when viewed individually.
- Selecting PIDs to Graph:
- Within the "Live Data" section, after choosing your custom or pre-set data list, look for an option to graph the data.
- You may need to select specific PIDs you want to graph. This can usually be done by checking boxes next to each PID or selecting them from a list.
- Viewing Graphs:
- After selecting, there should be an option to start graphing. The tool will display real-time graphs for the chosen PIDs.
- You can often adjust the scale or time frame for each graph for better analysis.
3. Freeze Frame Data Analysis: While accessing freeze frame data is a common practice, the Zenith 5 offers an in-depth analysis feature that provides insights into the conditions leading up to a fault code being set.
- Accessing Freeze Frame Data:
- From the vehicle's main diagnostic menu, navigate to the "Trouble Codes" or "DTCs" section.
- Select a code to view more details, and look for an option to view the freeze frame data associated with that code.
- Analyzing Data:
- The freeze frame data will be displayed, showing the conditions (speed, engine, temperature, etc.) at the time the code was set.
- Use the tool's analysis features, if available, to interpret this data. This might include comparing it to normal operating parameters or using built-in troubleshooting guides.
4. Logging data from sessions: If you have repeat customers or a consistent issue, you can log the data in order to be able to view it at a later time. This can be helpful in other diagnostics, with returning customers, or just to review it with technicians who need to learn how to handle an issue.
- Starting a Session Log:
- Look for a "Session Log" or "Record Session" option in the tool's main menu or within the diagnostic session screen.
- Activate this feature to begin recording the diagnostic session.
- Saving and Reviewing Logs:
- Once you've completed your diagnostics, stop the recording. You'll be prompted to save the session with a name or timestamp.
- To review saved sessions, navigate to the "Session Logs" or "Saved Sessions" area from the main menu, where you can select and review previous logs.
iScan 3
1. Advanced Coding and Programming: The iScan 3 is particularly adept at coding and programming, offering a significant advantage for servicing European vehicles. This feature allows for software updates and module programming directly through the tool.
- Accessing Coding and Programming:
- From the main menu, select the vehicle you're working on.
- Navigate to the "Coding" or "Programming" section, which might be under vehicle-specific options or advanced diagnostics.
- You'll find options for module identification, software updates, or component programming.
- Performing Coding/Programming:
- Follow the on-screen instructions to select the module or software you wish to update or code.
- The tool may guide you through the process, including any necessary preconditions or steps to complete the programming successfully.
- Confirm the changes and complete the process, ensuring the vehicle's systems are up to date or correctly coded.
2. Remote Diagnostics with SOD: Support-On-Demand (SOD) offers opportunities for remote work and expert consultation, enhancing both immediate diagnostic capabilities and broader knowledge.
- SOD for Remote Diagnostics:
- Within the iScan 3 interface, look for the SOD or remote diagnostics option, often found in the tool's main or diagnostic menu.
- Initiate an SOD session, which may require entering specific vehicle information or diagnostic issues you're facing.
- Connect with an expert or technician remotely, allowing them to assist with diagnostics.
- Schedule an online session with our expert CAS EZ-Remote operator and we’ll provide remote support; simply call '83 EZ-Remote' (833-397-3668) between 8:30 am and 5:00 pm EST, Monday to Friday. Pay a single session fee, and you're set!
3. Bi-Directional Control for In-Depth Testing: Utilizing bi-directional control allows for direct testing of vehicle components, streamlining the diagnostic process by enabling actions directly from the tool without manual intervention.
- Accessing Bi-Directional Control:
- From the vehicle diagnostic menu, select the "Bi-Directional Control" or "Active Test" option.
- Choose the system or component you wish to test. The tool will list available tests or actions that can be performed.
- Performing Tests:
- Select the test or action you want to perform. The iScan 3 will provide instructions or automatically initiate the test.
- Monitor the results directly on the tool, assessing the component's performance or diagnosing issues based on the test outcomes.
February Newsletter from CAS
Used Cars and ADAS Assurance
Working on cars with Advanced Driver Safety Systems (ADAS) brings a unique set of challenges. As an automotive technician, it's important during an inspection to be on the lookout for any signs that these high-tech systems might be out of calibration. Even something as minor as a fender bender or a replaced windshield can throw off ADAS calibration, affecting how the car's safety features perform.
When servicing or inspecting a customer's 'newly purchased used car' with ADAS, it's important to be aware of any knocks, bumps, or details that could obscure a camera or events that may have previously damaged the sensors - like a crash. A car might look great on the outside and even drive smoothly, but if its ADAS isn't properly set up, it's not necessarily road-safe. These systems, like automatic braking or lane-keeping, can have hidden issues due to improper repairs or calibration.
For example, a seemingly perfect used car might have had a windshield replaced but the camera wasn't recalibrated correctly. So the adaptive cruise control set to adjust the vehicle speed when a car is say 20 feet in front of you, might not register until 4 feet! Because the camera wasn't properly calibrated the vehicle is now too close to the car in front of it.
So when a customer arrives with a 'new to them' used car at your shop, either for inspection or real repair, it requires more than a physical inspection. The ADAS systems should be inspected for proper operation by use of a scan tool and/or physically driving the vehicle. This responsibility might be hefty, but for those of us in the industry, it's just part of the job. Properly functioning ADAS systems can be the difference between a narrow escape and a serious accident!
ADAS systems are available from CAS, click here to see some options.
Horses in your cars, RAMs in your computer |
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Mastering Environmental Challenges |
The recent video of a Tesla car effortlessly navigating through floodwaters in San Diego has sparked a conversation about the future of automotive innovation in the face of environmental challenges. This video shows a significant jump in how modern vehicles, particularly electric ones, are designed to overcome obstacles classic cars weren't necessarily equipped for.
A noticeable increase in more extreme weather patterns has left car manufacturers wondering how they are going to ensure vehicles can handle these conditions. This includes waterproofing key components, enhancing battery technology, and improving vehicle buoyancy and stability. Such advancements not only demonstrate the resilience of electric vehicles but also highlight the importance of sustainable automotive changes in a constantly changing world.
This trend towards environmentally adaptable cars is not just a technological triumph; it's an unfortunate necessity. The automotive industry's ability to adapt and innovate is crucial the more unpredictable our weather patterns get. Not just for maintaining vehicles but also for maintaining the safety of their passengers who are now considering these factors when making vehicle purchases.
Tech Tip - ATTN: Two Factor Authentication |
In today's world, keeping our tools and accounts safe is more important than ever. You might have heard of something called "two-factor authentication" or 2FA for short. It's a fancy term, but the idea is simple and effective.
It's like adding an extra lock to your toolbox – the first lock is your password, and the second is a special code that only you can get. Even if someone had your first key, they couldn't open the toolbox without the second key. That's what 2FA does for your online accounts and tools.
More and more carlines now require you to have 2FA if you work on them or sometimes even to launch their software. Mercedes Benz, FCA (Jeep, Dodge, Chrysler), Mitsubishi, Volkswagen, and more are all now using 2FA.
The Benefits for You:
Extra Security: With 2FA, even if someone guesses or steals your password, they can't get into your account without the second code.
Peace of Mind: Knowing you have this extra layer of protection can make you feel more secure about using your tools and accounts online.
Easy to Use: Once it's set up, it's just one more simple step to access your accounts, but it makes a big difference in keeping things safe.
Setting up 2FA might sound tricky, but it's usually pretty straightforward once you've done a few of these. The CAS Tech Support group has set up hundreds of 2FA accounts as they prep new OEM packages for delivery.
If you're unsure about your 2FA or are having problems with getting it to work, call the CAS Tech Support team for assistance. Quite often, they set your system up originally and help you get back to work. CAS Tech Support is on extension #3...Available M-F 8:30am to 5:00pm EST
January Newsletter from CAS
'From the Field' - Secure Gateway access on Hyundai/Kia |
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Employee Spotlight - Dave Odoski |
As one of the longer-term CAS field reps, Dave Odoski has built quite a large following of repair shops that depend on his support. Dave started with CAS in 2006 and has covered Western PA for all those years. Recently he also took on covering West Virginia.
With stints in the earlier years with both Bear Equipment and Allen Test Products, Dave is a wealth of information on all things automotive from diagnostics to reprogramming to TPMS service and more.
When asked what's the most popular tool from a sales standpoint, Mr. Odoski says, "The Ford IDS is the clear winner. More shops start out with the IDS as their first OEM factory tool, then they seem to add on from there."
In his free time Dave spends time restoring a 1924 Georgian Revival design home he lives in and occasionally taking trips to do some saltwater fishing.
Dave can be reached by e-mail at DaveO@oemtools.com or by calling the CAS offices at 877-263-4897.
Tech Tip - ATTN: Subscription Customers! |
This month's tech tip comes to you courtesy of Jenn in the CAS Order Processing department and Harry in CAS Tech Support. Jenn and Harry are involved in resolving Chrysler order issues.
When purchasing wi-Tech and Tech Authority subscriptions on our website, it's important to know whether your tool already has a yearly subscription in place.
Your wi-TECH2 tool may not be letting you finish a job because you need a Flash Token, rather than a 3-day Tech Authority Subscription. Please note that purchases made online are 'assigned' to the account of the e-mail and Micropod serial number you input!
When making these purchases, make sure you're using the correct Wi-tech log-in e-mail address and Micropod serial number. Any orders with missing or inaccurate data can't be processed by Chrysler until we manually correct any errors. Orders that come in after 5:00PM EST with data errors typically will not be processed until the next business day after the error gets corrected! If you're ordering on a weekend, error correction does not happen until the following Monday.
If you're ever unsure which purchase you need or the status of your subscription, give your rep a call and avoid the hassle of waiting for an order to process.
December Newsletter from CAS
Stocking Stuffers: Last Minute items you might order |
Trade in your Micropod-2 for an MDP
Update your Ford VCM-2 to a VCM-3
Trade in your GScan-2 or 3 for a new Z5
Update your GM MDI to an MDI-2
Sometimes you owe yourself a Christmas Gift! Call your CAS rep to discuss the benefits of updating your older tools to these latest versions. 1-877-263-4897 ext. # 1
Bay Banners bring new customers in! |
For shop owners looking to add some advertisement opportunities to their service bays, we've got something that might interest you. CAS is now offering Car-line Bay Banners featuring major car brands including Ford, General Motors (See below example), Chrysler, Toyota, Nissan and Honda. With a dimension of 8 feet wide by 2 1/2 feet tall, these banners are a straightforward and effective way to let customers know the type of vehicles your shop specializes in.
As a bonus, we're offering these banners at a special price of $105 when purchased with a factory scan tool or any shop that already owns one of these factory scan tools through CAS...it's a small investment that can make a noticeable difference in your shop's appearance and customer's perception.
These banners are just one of the many ways we're here to support you in making your shop the best it can be.
Employee Spotlight - Brian Dugay |
At 27 years with CAS, Brian is among our most experienced and dedicated sales reps. Possessing a wealth of experience and knowledge, he is a guy you’ll want to advise you on your next scan tool purchase. Currently covering Connecticut & Western MA., Brian's professional journey is impressive. With an ASE L1 certification, and 40 years in the automotive industry he's not just adept at sales; he's also a master of automotive diagnostics and well-known for going above and beyond for his customers.
But Brian is more than his professional accolades. He's a man of diverse interests. An avid outdoorsman, during his off hours you will often find him hunting & fishing with his friends & family. He also plays several musical instruments including a hand-built cigar box guitar that he has lately begun building himself. From his fascination with muscle cars to his love for the open road; you may also find him cruising the back roads of Connecticut on his replica of the iconic Captain America chopper from the movie "Easy Rider." This bike isn't just a mode of transport; it's a symbol of freedom and adventure, much like Brian himself.
For expert advice and top-notch service in automotive diagnostics, Brian is ready to assist. Contact him directly at 877-263-4897, option 1 for sales, for all your automotive tool inquiries.
Tech Tip - Cache & Cookies! |
When you clear the cache and cookies on your automotive diagnostic tools, it's like giving them a fresh start. However, this simple maintenance step can sometimes lead to unexpected hiccups, like wiping out saved passwords. These passwords are often key to making adjustments or calibrations on vehicles or even updating your scan tool application.
To keep things running smoothly, consider jotting down your passwords somewhere safe before clearing your cache. This way, you won't be left scrambling for access when you need it most. Regular updating of your tools is great for performance, but keeping track of your passwords ensures you're always ready to go.
A special note: CAS Tech Support does maintain an extensive but secure database of many of the usernames and passwords of the scan tools we have set up. If you have lost or misplaced your username or passwords, calling CAS Tech Support can quite often save the day! Call them at 877-263-4897 ext. #3.