Monthly Content Summary

Happy New Year!

This month we discuss how CAS can help with setting up a Successful 2024 for your shop. Additionally, it's time to file for your part of the Merchant Services lawsuit!

Jeff Lemay tells us in his From the Field article about secure gateways. Dave Odoski is this month's employee spotlight, one of our longest-employed salesmen.

January's tech tip comes from Jenn and Harry in the main office, helping you to understand which Chrysler subscription you need!

Onward and upward!

Article Index

⚙️Setting up a Successful 2024

⚙️Merchant Services: Time to File!

⚙️From the Field: Hyundai/KIA SGW

⚙️Employee Spotlight - Dave Odoski

⚙️Tech Tip - Chrysler Subscription Tips

New Year's Tune-Up: Setting up a Successful 2024

"Change is inevitable, growth is optional."

John Maxwell

One thing people often find themselves struggling with in everyday life is the concept of change.

Changing routines, changing perspective, but most importantly, remembering to write the new date on checks when the year changes.

This simple harmless mishap of pen scribbles teaches us that change is not inherently bad and that the quicker we can adjust to it the better off we are (and less crossing out we're forced to do).

At CAS we are here to help you start your year off right with the tools and equipment you need to experience growth throughout the year, rather than merely adjust to the changing of dates.

Bay Banners

One thing our customers have felt useful when it comes to expanding their business is our bay banners that advertise one of the six major carlines they service in their shops. These banners are included in a turnkey package and will reflect the line whose software you're purchasing.

Streamlined Customer Support with TAS

At CAS, we understand the importance of reliable support in the automotive diagnostic field. That's why we offer Total Annual Support (TAS), a comprehensive support plan you can purchase for any tool you own with each subsequent tool added to your account for a lower price than the initial investment. This support plan offers 3 tiers of support for customers:

1) The first tier involves direct assistance from your dedicated CAS representative, ensuring immediate help for basic troubleshooting.

2) If the issue is more complex, it escalates to our in-house tech support team, who bring advanced expertise to resolve tougher problems.

3) For the most challenging cases, we facilitate direct support from the Original Equipment Manufacturer (OEM), ensuring that specialized queries are addressed by experts.

This integrated approach of TAS and tiered support means you receive the right level of service when you need it, allowing you to focus on your business without worrying about technical difficulties.

Remote Diagnostics

CAS has two tools with different flavors of remote diagnostics: the Zenith 5 (Z5) and the iScan 3. Having one of these multi-line scan tools is essential for auto shops that want to work on lots of different carlines without breaking the bank on OEM software.

The Z5 has a feature called EZ-Remote. It lets you do tricky jobs like ADAS calibrations and work on newer cars using our special software making the Z5 flexible and useful.

The iScan 3 is useful for all and equipped with Support-On-Demand, which is perfect for remote programming. This is helpful if you see a lot of European cars in your shop.

Both the Z5 and iScan 3 are smart choices because they save you money, offering remote diagnostics so you don't need to buy different software for each kind of car you fix or issues you run into.

Merchant Services: Time to claim your money!

In a sooner-than-expected update to an article we ran in November regarding a Visa Mastercard lawsuit, the time has come to file for your reimbursement. Filing for your fair share of this $5.5 billion settlement does not require a third party's assistance and we encourage you to visit the official site's FAQ page to answer any questions you may have.

Here is a quick reminder of the case:

The lawsuit is about claims that merchants paid excessive fees to accept Visa and Mastercard cards because Visa and Mastercard, individually, and together with their respective member banks, violated the antitrust laws. All persons, businesses, and other entities that have accepted any Visa-Branded Cards and/or Mastercard-Branded Cards in the United States at any time from January 1, 2004 to January 25, 2019 are eligible to register.

Registration is available by clicking here, and there are three ways to do so: Entering Claimant ID, providing your TIN, or logging into a previously created account.

Make sure to file sooner rather than later, the deadline is May 31, 2024, and consider using some of your newfound savings to purchase more tools or services from us. Almost like a finder's fee, except it's a normal transactional exchange. (For legal purposes this is a joke)

Anyway, the official website link is down below. File now!

Payment Card Settlement | Official Court-Authorized Website - Home

'From the Field' - Secure Gateway access on Hyundai/Kia

This month's 'From the Field' article comes from Jeff Lemay, a long-time CAS field rep who covers Rhode Island and Southeast Massachusetts. In speaking about OEM scan tools, the subject of Secure Gateway Access came up. Jeff mentions the Zenith 5 as one of the only known aftermarket scan tools that can access the secure gateway on the Hyundai, Kia, and Genesis car lines. "Yes, CAS does sell the OEM tools for these three car lines, however, I tell my customers that the Z5 with its ability to access SGW on these vehicles makes it an excellent value when trying to improve a shop's ability to scan these car lines. Without SGW access, procedures as basic as performing a brake job are impossible as the tech can't retract the calipers." Jeff also points out the actual value proposition in that the cost of the three factory tools exceeds $15,000 and then there are the annual subscription renewals. With the Z5 the out-of-pocket cost is just under $3,500 and renewal costs when compared to the 3 OEM tools is 1/10th the cost." "To me, it's a no-brainer for shops when considering servicing H/K/G car lines!"

Jeff Lemay can be reached by e-mail at JeffL@oemtools.com or call the CAS offices toll free @ 877-263-4897.

Employee Spotlight - Dave Odoski

 

As one of the longer-term CAS field reps, Dave Odoski has built quite a large following of repair shops that depend on his support. Dave started with CAS in 2006 and has covered Western PA for all those years. Recently he also took on covering West Virginia.

With stints in the earlier years with both Bear Equipment and Allen Test Products, Dave is a wealth of information on all things automotive from diagnostics to reprogramming to TPMS service and more.

When asked what's the most popular tool from a sales standpoint, Mr. Odoski says, "The Ford IDS is the clear winner. More shops start out with the IDS as their first OEM factory tool, then they seem to add on from there."

In his free time Dave spends time restoring a 1924 Georgian Revival design home he lives in and occasionally taking trips to do some saltwater fishing.

Dave can be reached by e-mail at DaveO@oemtools.com or by calling the CAS offices at 877-263-4897.

Tech Tip - ATTN: Subscription Customers!

This month's tech tip comes to you courtesy of Jenn in the CAS Order Processing department and Harry in CAS Tech Support. Jenn and Harry are involved in resolving Chrysler order issues.

When purchasing wi-Tech and Tech Authority subscriptions on our website, it's important to know whether your tool already has a yearly subscription in place.

Your wi-TECH2 tool may not be letting you finish a job because you need a Flash Token, rather than a 3-day Tech Authority Subscription. Please note that purchases made online are 'assigned' to the account of the e-mail and Micropod serial number you input!

When making these purchases, make sure you're using the correct Wi-tech log-in e-mail address and Micropod serial number. Any orders with missing or inaccurate data can't be processed by Chrysler until we manually correct any errors. Orders that come in after 5:00PM EST with data errors typically will not be processed until the next business day after the error gets corrected! If you're ordering on a weekend, error correction does not happen until the following Monday.

If you're ever unsure which purchase you need or the status of your subscription, give your rep a call and avoid the hassle of waiting for an order to process.

Monthly Content Summary

The year is almost over!

December's newsletter tracks what we did through the year and some of those best-selling equipment that would make great stocking stuffers!

See our technical articles that explains the difference between programming, coding, and calibrations. We'll also tell you about some bay banners that owners have raved about.

Our employee spotlight this month is Brian Dugay and our Tech Tip tells you about cache, cookies, and when to (or not to!) clear them.

Article Index

⚙️End of the Year Highlights

⚙️Stocking Stuffers

⚙️Programming, Coding and Calibration

⚙️Bay Banners Now Available

⚙️Employee Spotlight - Brian Dugay

⚙️Tech Tip - Cache & Cookies

End of the Year Highlights

As we approach the end of another successful year, we at CAS want to take a moment to reflect on some of the highlights and top-selling products that have made this year remarkable for us and our valued customers.

Scan Tool Purchases: Looking at what shops were buying and adding to their diagnostic arsenal in 2023, the top three OEM scan tools purchased is looking like Hyundai and Kia as the #1 and #2 most purchased tools. The #3 slot goes to GM's GDS-2 with the MDI interface. Interesting to note that the most searched-for OEM tool hits on our www.OEMTools.com website was for the GM factory tool.

Subscriptions: CAS tracks over 20,000 subscriptions for our customers. In 2023 the most active subscription renewal activity was for Ford IDS followed by wiTech and then the GM GDS software.

Miscellaneous Parts: Among the many replacement parts we offer, the two most popular small part orders were replacement batteries for the Dell PCs we have sold and Solid State Drive updates for those same Dells and some of the original Panasonic laptops we delivered.

Tech Support Calls: The most common tech support call received in 2023 is for the situation where the OEM interface device will not connect to the laptop-based OEM App. Although there are multiple possible reasons for this to occur almost universally the CAS Tech Support guys solve the issue on the first call.

As we wrap up the year, we want to extend our heartfelt thanks to all our customers for their trust and loyalty. It's been a year of challenges and triumphs, and we're grateful to have been a part of your success!

Stay tuned for more innovative solutions and we look forward to serving you in 2024 !

Stocking Stuffers: Last Minute items you might order

 

 

 

Sometimes you owe yourself a Christmas Gift! Call your CAS rep to discuss the benefits of updating your older tools to these latest versions. 1-877-263-4897 ext. # 1

Programming, Code, and Calibration

 

In the industry of automotive diagnostic scan tools the terms "Programming," "Coding" and "Calibration" have distinct meanings and differences. Understanding these differences is important for technicians and shop owners in the automotive repair and diagnostic field.

Programming:

This is the process of uploading a fresh or newer file version into an ECU thus overwriting the existing file. The Engine Control Unit (ECU), Transmission Control Unit (TCU) and other electronic modules most often have a programming requirement to address identified issues.

Programming is also required quite often when replacing an ECU in a vehicle so that it communicates correctly with the vehicle's systems. In some cases, a tech can substitute a used ECU but in other situations only a new ECU will allow completion of the repair.

Coding:

In this context, coding typically refers to selecting the software instructions written for the particular vehicle the ECU is being installed in. This can include the operating system of the ECU, the software that controls the infotainment system, or the algorithms that manage advanced driver-assistance systems (ADAS).

Coding, unlike programming does not typically load any new software onto the ECU but instead it 'selects' the options required for that vehicle. Another way of putting it, coding 'flips the electronic switches' within the ECU so it understands the vehicle it is installed in and acts accordingly.

Calibration:

In the automotive context this involves adjusting the parameters within a vehicle's control systems to maintain performance. This can include settings like the correct fuel injection timing, steering angle alignment or camera alignments (like those used in ADAS systems).

 

Calibration is essential for ensuring that the vehicle operates as intended, especially after parts replacement or repair. It ensures that sensors and systems are accurately reporting and responding to the vehicle's condition.

To many shops programming and coding is a seemingly everyday occurrence. To other shops the situation doesn't occur too often. In many cases the shop may not have the tools or possibly the confidence to attempt a re-programming or coding event. CAS does offer remote assistance for these situations. We do it by remoting in through your iScan-3, Gscan-3 or Z-5 scan tool.

To learn more about this service call our remote support line at 833-397-3668 or your local CAS rep at 877-263-4897 ext. # 1...

Bay Banners bring new customers in!

 

For shop owners looking to add some advertisement opportunities to their service bays, we've got something that might interest you. CAS is now offering Car-line Bay Banners featuring major car brands including Ford, General Motors (See below example), Chrysler, Toyota, Nissan and Honda. With a dimension of 8 feet wide by 2 1/2 feet tall, these banners are a straightforward and effective way to let customers know the type of vehicles your shop specializes in.

As a bonus, we're offering these banners at a special price of $105 when purchased with a factory scan tool or any shop that already owns one of these factory scan tools through CAS...it's a small investment that can make a noticeable difference in your shop's appearance and customer's perception.

These banners are just one of the many ways we're here to support you in making your shop the best it can be.

Employee Spotlight - Brian Dugay

 

 

At 27 years with CAS, Brian is among our most experienced and dedicated sales reps. Possessing a wealth of experience and knowledge, he is a guy you’ll want to advise you on your next scan tool purchase. Currently covering Connecticut & Western MA., Brian's professional journey is impressive. With an ASE L1 certification, and 40 years in the automotive industry he's not just adept at sales; he's also a master of automotive diagnostics and well-known for going above and beyond for his customers.

 

But Brian is more than his professional accolades. He's a man of diverse interests. An avid outdoorsman, during his off hours you will often find him hunting & fishing with his friends & family. He also plays several musical instruments including a hand-built cigar box guitar that he has lately begun building himself. From his fascination with muscle cars to his love for the open road; you may also find him cruising the back roads of Connecticut on his replica of the iconic Captain America chopper from the movie "Easy Rider." This bike isn't just a mode of transport; it's a symbol of freedom and adventure, much like Brian himself.

 

For expert advice and top-notch service in automotive diagnostics, Brian is ready to assist. Contact him directly at 877-263-4897, option 1 for sales, for all your automotive tool inquiries.

 

Tech Tip - Cache & Cookies!

When you clear the cache and cookies on your automotive diagnostic tools, it's like giving them a fresh start. However, this simple maintenance step can sometimes lead to unexpected hiccups, like wiping out saved passwords. These passwords are often key to making adjustments or calibrations on vehicles or even updating your scan tool application.

To keep things running smoothly, consider jotting down your passwords somewhere safe before clearing your cache. This way, you won't be left scrambling for access when you need it most. Regular updating of your tools is great for performance, but keeping track of your passwords ensures you're always ready to go.

A special note: CAS Tech Support does maintain an extensive but secure database of many of the usernames and passwords of the scan tools we have set up. If you have lost or misplaced your username or passwords, calling CAS Tech Support can quite often save the day! Call them at 877-263-4897 ext. #3.

Monthly Content Summary

This month we get an update on the Credit Card Settlement regarding Visa and Mastercard. Stay tuned for updates on how to claim!

A quick recap of AAPEX and some pictures of the event. Section 179 offers some big tax write-offs to grow your business.

Finally, our November employee spotlight is our outside salesman John Benskin while our Tech Group's 'Tech Tip' is on computer noises you should be paying attention to.

Article Index

⚙️Payment Card Exchange Settlement

⚙️AAPEX 2023 Recap

⚙️2023 Section 179 Write-Offs

⚙️Employee Spotlight - REP John Benskin

⚙️Tech Tip - Laptop Noises Not to Ignore!

Payment Card Exchange Fee Settlement - 2023 Update

We're providing an update on the class action lawsuit regarding excessive fees merchants faced when accepting Visa and Mastercard. The lawsuit claims that both card companies, along with certain banks, breached antitrust laws. The settlement is one of the largest in history of this type, exceeding $6 Billion in refunds!

 

As of August 1, 2023, all appeals have ended, and the next phase is preparing for the claims process. (aka: The payouts!)

The lawsuit concerns merchants that accepted Visa or Mastercard in the U.S. from January 1, 2004, to January 25, 2019. Some groups, like the U.S. government and certain financial institutions, are excluded.

On March 15, 2023, the Court of Appeals mostly agreed with the District Court's decisions but made a specific directive about adjusting service awards to class representatives.

Shop owners who accepted these cards between the mentioned dates should be aware of this settlement. Pictured above is the article we did for the last update in 2013.

With the settlement approved and appeals concluded, the focus is now on the claims process. You can visit the website by clicking here, but we'll try to keep you informed on any further developments.

Stay tuned!

For additional information or to schedule a session with our L4 ASE Specialist, Rudy, call our remote hotline at 833 EZ-REMOT (833-397-3668) M-F, 8:30am to 5:00PM EST

AAPEX 2023 Recap

APPEX 2023 was a great trip again for a number of CAS employees. Beyond sponsoring a large booth that featured the E-ZDS tools, Zenith 5 and EZ-Remote, we also had meetings with a number of manufactures and OEMs. TEXA reviewed pending new programs while Midtronics (think reflashing power supplies) wanted to discuss how they can cooperatively assist CAS in our efforts of delivering OEM scanners with their power supplies. Toyota and Bosch met with CAS to gain a better handle on how CAS deploys and supports the Toyota Tech Stream product line. Autoland Scientech (think iScan-3 and SOD) reviewed new developments planned for 2024 with the continuing expansion of CAS offering SOD (Support On Demand) using the iScan-3 as an interface.

2023 Changes to Section 179 Write Offs

 

If there's a particular scan tool or OEM laptop package you've been thinking about, now might be the time to buy it. Read on to figure out how purchasing now can save you thousands as tax season approaches.

Certain small business programs exist that you could take into consideration which might set you up for an even better 2024. One of these programs is Section 179 which can be explained below in a simple FAQ format. There are links at the bottom right of the page which provide for interested parties a more complete explanation on the official IRS page and a savings calculator courtesy of Ascentium Capital.

Disclaimer: This article is for informational purposes only and should not be construed as financial advice. Consult your tax advisor regarding Section 179.

FAQs on Section 179 Tax Deductions

1. Why was Section 179 created?

Section 179 was established as part of a government stimulus act to encourage small businesses to invest in their growth. It offers accelerated depreciation and tax deductions on qualifying business purchases, including new and used equipment, machinery, computers, software, office furniture, and business-use vehicles.

2. What is the 2023 Annual Deduction Limit?

For 2023, the maximum deduction is $1,160,000 on qualifying property purchased and placed into service within the tax year. If your purchases exceed $2.89 million, the deduction reduces dollar for dollar for the amount over $2.89 million.

3. How do I take advantage of Section 179?

To claim the Section 179 deduction, ensure your company and assets qualify, then complete the relevant sections of IRS Form 4562 and include it in your tax filing.

The assets must be purchased and put into service during the tax year for which you're claiming the deductions so the time to buy is now!

By understanding and utilizing this tax deduction, you're not just saving money; you're investing in the future of your business. Remember, it's recommended to consult with a tax professional to ensure you're making the most of this opportunity, but act before the end of the year so you don't miss out!

Savings Calculator:

2023 IRS Section 179 Calculator - Depreciation Calculator - Ascentium Capital

IRS Information:

Publication 946 (2022), How To Depreciate Property | Internal Revenue Service (irs.gov)

Employee Spotlight: John Benskin

In this month’s spotlight, we’re proud to feature our rep from New Jersey, John Benskin, a true veteran in the automotive world. John joined CAS in September of 2021 and has a wide territory spanning from Eastern Pennsylvania and South Jersey to Northern Delaware and Maryland.

His interest in cars began at the age of 5, not in a classroom, but right in the family garage with his dad. John entered the automotive industry at 16 and has always had a knack for diagnostics which has served him well in instances where the repair requires some tricky troubleshooting.

Benskin isn’t all about cars, though. When he’s not under the hood, he might be out fishing or hitting the ice for a game of hockey. These hockey players turned their love for the game into a force for good with the 'Checking for Charity' tournament, based out of New Jersey but open to all. You can find more information by clicking here.

At the core of John's life is his family; his wife and two daughters are his biggest supporters, and he is appreciative of their quality time and the joy they bring to it.

John's dedication to work and community sets a standard we're all proud of. If you're in his area he can be reached at JohnB @ OEMTools.com or (856) 323-6882. Cheers to John Benskin, a valued member of our C.A.S. team!

Tech Tip - Computer Noises Not to Ignore!

Computers are usually quiet, but some sounds can mean trouble. Here's a simple guide to six noises to watch out for:

 

1. Whining Noises: If your computer sounds stressed or whiny, it might be working too hard. It's usually okay, but it can be a sign of malware running in the background. CAS Tech Support has multiple applications they can remotely run to find and disable virus's found in your scan tool laptops.

2. Buzzing Fans: If your computer's fan sounds like it's buzzing, it might be dirty or wearing out. Cleaning the fan can help but quite often it requires replacement.

3. Ticking Fans: If your fan ticks like a clock, it might be hitting something inside, like a wire. This can break the fan and cause possible circuit damage. So a call to CAS Tech Support is in order to have a laptop loaner sent your way and they can correct the issue.

4. Clicking Hard Drives: If you hear clicking, like a clock but louder, from where your computer stores programs, it might be failing. Typically, a hard drive replacement is in order. This would probably be the best time to upgrade your HDD (hard disk drive) to a SSD (solid state drive). CAS Tech Support can upgrade all laptops we have supplied to SSD technology. You would be amazed at the performance improvement this creates!

5. Creaks and Pops in Laptops: If your laptop makes weird noises when you move the screen, the hinge might be damaged. Try to be gentle with it and call CAS Tech Support if you want it repaired before the screen itself is damaged.

6. Whistles or Sizzles: If your computer sounds like it's cooking or boiling water, turn it off and unplug it. This can be really dangerous as a battery failure may be developing. CAS offers replacement batteries for all laptop models we have delivered over the years.

So, listen to your computer! If it starts making weird sounds, it's trying to tell you something. Taking care of small problems early can stop them from becoming big problems later. CAS Tech Support can be reached at 877-263-4897 ext. #3.

Monthly Content Summary

CAS introduces Support-On-Demand (SOD) for iScan-3, enhancing remote diagnostics. As cars advance, cybersecurity becomes paramount, with modern vehicles adopting robust protective measures. Explore multi-line scan tools like Zenith-5, Texa AXONE, and iScan 3, each tailored for specific vehicle needs. Spotlight on Shelby, our order processing star with deep automotive roots.

Tech Tip: Consider upgrading from Stellantis MicroPod-2 to the more efficient MDP interface, with a special trade-in offer from CAS.

Article Index

⚙️ CAS announces SOD

⚙️Two Sides of Car Connectivity

⚙️ Multi-line Scanners and you!

⚙️Employee Spotlight - Shelby!

⚙️Tech Tip - MicroPod-2 going away?

 

SOD announced for iScan-3 owners

CAS is excited to officially announce the launching of Support-On-Demand (SOD) for all our iScan-3 owners!

So, what is SOD and what is it good for?

SOD is an Autoland Scientech-developed software program for use by select authorized distributors, of which CAS is one. SOD allows the distributor to remotely log into any iScan-3 and run OEM-licensed software remotely through the iScan-3. The SOD application works with Mercedes-Benz, BMW, VW/Audi, Toyota, GM and Ford with other lines to be added in 2024.

What good is it for shop owners? There are two possible scenarios that might make sense to the shop owner. First, if you have a car line you service quite often, such as BMW and you need a flash service. SOD allows CAS to log in using our BMW application and perform the flash for you. Thus, no trip to the dealer or delays waiting for a mobile tech to arrive and the service is typically much less expensive going through SOD and CAS.

The second scenario might be when you have a car line in for service that is not a car line you service very often, and are not equipped or comfortable with the service process. Perhaps a Ford vehicle needing a full vehicle scan and possibly a re-flash. An SOD session and your iScan-3 would allow for an in-bay Ford Self Test (DTC code retrieval) full vehicle scan with possibly a network test and a module re-programming if need be. Again, finish the vehicle without it leaving your facility.

There is nothing needed to add to your iScan-3, it's SOD ready now and you only pay for the service when requested.

For additional information or to schedule a session with our L4 ASE Specialist, Rudy, call our remote hotline at 833 EZ-REMOT (833-397-3668) M-F, 8:30am to 5:00PM EST

The Two Sides of Modern Car Connectivity

Cars today are smarter than ever, incorporating technology like backup cameras, digital dashboards, and collision avoidance systems. Having a super-computer vehicle combo is certainly convenient, it's important to be aware of potential complications and the best tools to navigate through them.

The more our cars connect to the world, the more we need to think about who else might be trying to connect to them. There have been talks about people finding ways to access some car systems in a matter of seconds. It's a bit like someone sneaking a peek at your phone when you're not looking, but potentially more serious.

Modern vehicles are increasingly adopting advanced cybersecurity measures to ensure the safety and privacy of their users. One such measure is the integration of firewalls and Intrusion Detection Systems (IDS) that actively monitor and block any suspicious activities, safeguarding the vehicle's internal networks. Even repair shops trying to access a vehicle electronics are faced more and more with 'Secure Gateway Module' access challenges where the vehicle and the OEM want to see who's the shop, who's the technician and the tool being used to access the vehicle. Additionally, to protect data transmitted between the car and external servers, certain encryption techniques are employed to ensure that even if data is intercepted it remains indecipherable.

If you are actively servicing vehicles, you probably are well aware of the above on-going's. What you may not be aware of is that pretty much all aftermarket scanners that allow access to a SGW module equipped vehicle require that the scan tool have a current subscription! So, keep your subscriptions current and you won't find yourself 'locked out' of your customer's vehicles!

Multi-Line Scanners and which might benefit you!

 

In the ever-evolving world of automotive diagnostics, the tools we use play a pivotal role in ensuring efficient and accurate vehicle diagnostics. Multi-line scan tools, with their ability to cater to various vehicle lines, have emerged as indispensable assets for technicians. Let's delve into three standout multi-line scan tools and explore the unique scenarios where each shines the brightest.

 

Zenith-5: The All-Rounder Multi-line Scanner

The Zenith-5 from E-ZDS stands out as a versatile multi-line scanner, adept at handling a broad spectrum of vehicle lines. Its comprehensive diagnostic capabilities make it an ideal choice for workshops that deal with a diverse range of vehicles. Whether it's a sedan from Asia, a European luxury car, or an American SUV, the Zenith-5 offers broad line coverage with reliable data. Many CAS customers will triage a vehicle with their Z5 then switch to their OEM scan tool for advanced diagnostics or reprogramming. Z5 shops can also take advantage of remote programming assistance via the EZ-Remote application.

Click here for the Zenith-5

⚙️ Remote Support Capabilities? Yes, via EZ-Remote with CAS.

 

Texa AXONE: Specialized Heavy-Duty, Bike, Off-Highway, Marine and Construction

While many scan tools cater to standard passenger vehicles, the Texa AXONE takes a specialized approach. It can be tailored for heavy-duty vehicles, motorcycles, off-highway, marine or construction equipment. For technicians who often find themselves working on large trucks, rugged off-road vehicles, or sleek motorcycles, the Texa AXONE with it's Multi-hub interface is a godsend. Its specialized features ensure that even the unique challenges posed by these lines can be serviced with ease.

Click here for the AXONE

⚙️ Remote Support Capabilities? Service support is possible via TeamViewer.

 

iScan 3: The European Vehicle Maestro

European cars, known for their advanced engineering and unique systems, require a specialized touch when it comes to diagnostics. Enter the iScan 3 by Autoland Scientific. This tool is particularly adept at handling European vehicle lines, making it a must-have for workshops that frequently deal with brands like BMW, Mercedes, Audi and more. With its tailored diagnostic capabilities, technicians can confidently address the nuanced challenges that European cars often present. Of mention is the iScan 3's ability to program BMW vehicles as well as offering the ability for the technician to access Support on Demand (SOD) programming for multiple car lines, including Mercedes Benz, via SOD and CAS's internal remote support team.

Click here for the iScan 3

⚙️ Remote Support Capabilities? Yes, via the SOD application with CAS.

 

All these scan tools offer a wide range of diagnostic capabilities. Understanding the specific strengths of the Zenith-5, Texa Axone, and iScan 3 can help shop owners select a tool that best fits their needs. All CAS reps carry each of these tools with them and will gladly come into your shop for a live on-car demonstration...Just call!

Employee Spotlight: Shelby - Sales Order Processing

This month's employee spotlight highlights Shelby in our order processing department.

Shelby and CAS both started their journeys in 1995, Shelby being born in 1995 and CAS being founded in 1995. But it wasn't until five years ago that Shelby joined our team. Prior to CAS, she worked in another automotive industry company, before seeking a new challenge after outgrowing her role there.

Shelby was interested in the automotive industry from a young age which she credits to her father, who raced a demo car at Seekonk Speedway. He taught her all the necessities of owning vehicles – oil changes, tire rotations, brake replacements, basic engine repairs – and together they ripped apart and constructed cars for Speedway’s holiday races. “We would always play the ‘guess that car game’ when we were out driving. He made learning things fun,” Shelby said of her father.

Without a clear set career post-high school, Shelby returned to her roots and found employment at an automotive parts repair company where she acquired more knowledge about the automotive industry, particularly in electronic components.

Here at CAS Shelby receives orders the sales reps send in, processes them and selects the equipment needed to be set up. Shelby also assists with inventory ordering, invoicing and internal data entry. So basically, if you have a question about anything going on – Shelby probably has the answer.

To this day she still loves cars and doesn’t foresee outgrowing that. Next month Shelby and a few other CAS employees will be attending AAPEX, which is always fun!

Tech Tip - MicroPods...Going..going...gone?

This month's Tech Tip regards the use of the Stellantis MicroPod-2. At CAS Tech Support we are seeing a growing number of calls regarding issues with a MicroPod-2. Connection problems, speed issues and stability are all becoming more common complaints. So, we suggest shops consider upgrading to the new MDP interface. Here are 3 good reason to consider making the move:

 

1) The MDP is required to service the newer CAN-FD vehicles. Services as simple as a brake job where it is necessary to put the vehicle into the brake service mode, require an MDP interface. Wi-Tech will prompt you for this adapter as the Micropod-2 will not work.

2) Stellantis will no longer repair MicroPod-2 devices. If your MicroPod2 breaks, you are forced into buying a new MDP. These items continually go on back order which can make matters worse for you!

3) CAS is offering a $225 trade-in credit for MicroPod-2s when a shop purchases a new MDP. We will even offer the $225 credit/refund to past buyers of the MDP. This credit is good for a limited time as we are only in need of a limited quantity of MicroPod's.

 

To take advantage of the $225 offer, please contact you local CAS field rep. Remember, if you are doing a TAS Balanced Billing renewal you can put the end cost of the new MDP on a 10 month, 0% interest, Balanced Billing along with your other subscription renewals. So, act now by calling your CAS rep before something happens with your MicroPod-2 or we end our offer.

Monthly Content Summary

Discover the latest E-ZDS software update, now compatible with DOIP/CANFD vehicles and its new adapter.

Get ready, AAPEX is coming!

Learn about ADAS's role in modern vehicles, evolving protocols, and the importance of tool upgrades for safety.

Meet our tech support star, Billy, and get a tech tip on keeping your scan tools updated.

Article Index

⚙️Sept 2023 - EZDS Software Update

⚙️AAPEX 2023 IS APPROACHING

⚙️ADAS and Compatible Tools

⚙️Employee Spotlight - Billy, Tech Support

⚙️Tech Tip - Keeping Tools Up-To-Date

September 2023 - Gscan and Zenith-5 Software Update

CAS would like to announce the next release of yearly software updates from E-ZDS concerning their GSCAN and Z5 family of scan tools. This latest update enables the diagnostic reading of vehicles equipped with the DOIP or CANFD protocol when paired with the right adapter. Let's dive a bit deeper into this and what it means for the future of these tools and automotive repair.

CANFD (Controller Area Network Flex Data) is of course the faster, more advanced version of the original CAN protocol, with a faster transmission rate of 5 Mbps & 64 bytes compared to 1 Mbps & 8 bytes. This advancement in technology is crucial to faster communication between systems with less risk of receiving errors.

Enter DOIP (Diagnostic Over Internet Protocol), developed by the Society of Automotive Engineers (SAE) to allow vehicles the option for diagnosis from anywhere in the world. Standardizing DOIP functions similar to CANFD in that it also allows faster, more consistent diagnostics with less room for error.

Now while this E-ZDS update allows the tool the option to work on these CANFD and DOIP protocol vehicles, to use this function the technician will need the appropriate adapter (pictured above); an alert window will pop up when attempting diagnostics on a vehicle equipped with these protocols.

For more information on this E-ZDS release, click here: September 2023 Software Notes

For more information on the CANFD & DOIP Adapter, click here: Vehicle Coverage

For the complete Zenith-5 Manual, click here: Z5 Manual

As always, call the CAS office at (877) 263-4897, visit OEMTools, or reach out to your CAS rep to order today!

AAPEX 2023 IS APPROACHING

 

As the calendar pages turn and we approach the end of the year, the automotive aftermarket industry gears up for its most anticipated event: the Automotive Aftermarket Products Expo (AAPEX). Scheduled to take place in Las Vegas, AAPEX 2023 promises to be bigger, better, and more innovative than ever.

As a global gathering, attendees of AAPEX can expect to see the latest progress in technology and witness advancements made in the automotive aftermarket world over the past year. Beyond physical representations, AAPEX also offers goers the opportunity to learn through hands-on technical training or attend workshops on everything automotive and aftermarket.

It's more than just an expo; it's a celebration of the automotive aftermarket industry. Whether you're a seasoned professional or new to the industry, AAPEX offers a unique opportunity to immerse yourself in the world of automotive innovation, education, and collaboration. CAS will be there with a select team whom you can find at our booth, J7232, located on the first floor by Joe's Garage in the Tool & Equipment section.

AAPEX will be held at the Venetian Expo, at 201 Sands Ave., Las Vegas, NV 89109, and run from October 31 to November 2, 2023, so mark your calendars and get ready for our industry's biggest event of the year!

ADAS, and the Importance of Protocol-Compatible Tools

ADAS, or Advanced Driver Assistance Systems, has become a crucial part of modern vehicles. It's not just about luxury or convenience; it's about safety. Whether it's after an accident, when replacing a windshield, or even during a routine tire alignment, ADAS plays a pivotal role. These systems help ensure that the vehicle's cameras and sensors are oriented correctly, providing drivers with accurate assistance.

Employee Spotlight: Billy - CAS Tech Support

Billy has been a big part of the CAS family for over a decade, dedicating 11 years to technological advancements and consistently earning the title of "Best CAS Employee" from our valued customers. When you dial Extension #3 for our Tech Support Team, it might be Billy's knowledgeable voice that greets you. He provides tier 1, 2, and 3 support in Scan Tool Updates, Training, Programming, and Vehicle Diagnostics, ensuring that every caller receives top-tier assistance.

Beyond phone support, Billy plays a crucial role in scan tool repairs. He may be managing a steady stream of 25 to 50 repairs at any given time, coordinating loaner tools in our signature Red Boxes, and ensuring that each tool is professionally repaired and then returned to its shop.

Outside the confines of CAS, Billy indulges in his love for race cars. He's the proud owner of a 1988 Ford Mustang, a labor of love he began when he first joined our team. This powerhouse, equipped with a Turbocharged Chevrolet LS engine boasts over 1,000 horsepower. When asked about it further, Billy joked, "Thanks to CAS's generous compensation plan, I get to enjoy the thrill of driving it all the time even at the $20-per-gallon fuel price."

Feedback from our customers consistently highlights Billy's dedication and expertise, solidifying his reputation as a standout member of our team.

CAS tech support, including Billy, can be reached at 877-263-4897 x 3. Monday to Friday from 8:30am to 5:00pm EST.

Tech Tip - Keeping Tools Up-To-Date

Hey, if there's one thing I've learned, it's that the devil's in the details. One detail that's easy to overlook, but can make a world of difference, is keeping your diagnostic tools up to date. Let me break it down for you:

1. Why Update?

• New Features: Manufacturers are always innovating. Updates often introduce new features that can make your job easier.
• Better Compatibility: As cars evolve, so do their systems. Updates ensure your tool can communicate with the latest models.
• Bug Fixes: Nobody's perfect. Updates often fix those little glitches that can throw a wrench in your day.

2. How to Update:

• Check for Updates Option: Most tools have this in their settings. It's usually as simple as clicking a button.
• Manufacturer's Website: Sometimes, you might need to visit the manufacturer's website. They'll often have a section dedicated to updates.
• Join Online Forums: There are plenty of online communities where technicians share tips, including when new updates are available.

3. When Should You Update?

• At least once a month. Some tools might have more frequent updates, so it's good to stay in the loop.
• Sme tools will prompt you when there's an update. Bypassing updates will eventually result in an inoperable tool.

4. Stay Informed:

• Sign up for newsletters or alerts from your tool's manufacturer. They'll often send notifications about updates.
• Watch your email for CAS Tech Alerts which we tend to send out when critical updates come through.

Remember folks, your tools are your lifeline. Keeping them updated ensures you're always at the top of your game. It's a small step that can save a lot of time, money, and headaches. Stay updated out there!

Monthly Content Summary

Welcome to CAS of New England's newsletter! This month we explain a recent change on our website regarding subscriptions and e-commerce. Explore the M106 LTE Gateway Router, designed for automotive diagnostics on the go. Dive into major EV industry developments, from charging stations to innovative battery technologies. Need a speed boost? Check out our quick router fix-it guide.

Article Index
⚙️New Online Purchasing System
⚙️M106 LTE Gateway Router
⚙️From the Field - Electric Vehicles by Howard Sanders
⚙️TechTip - Improved Router Performance in a Jiff

New Online Purchasing System

Hello everyone,

We wanted to take some time in this month's newsletter to explain a recent change on our website and the reason for it! As anyone who orders subscriptions or passes at our website Oemtools.com knows, the method was simple:

(1) Input your E-mail address

(2) Input your tool's serial number

(3) Proceed to PayPal payment.

Unfortunately, we began having issues a short while ago where the receipt from PayPal to us did not always include the e-mail address and serial number, leading to a conflict that prevented us from getting the proper information to the right department in order to authorize the purchases and subscriptions.

After several weeks of attempted fixes and conversations, we decided to adjust how e-commerce works on our website and create a form that made sure all relevant information was sent to the necessary departments. The motivating factor behind this change was to prevent any customers who purchase on a Friday after hours from having to wait all weekend to receive access due to the error and, through this fix, we resolved that problem.

If you have any questions about how it works or need help navigating the system or purchasing a product, please feel free to call your CAS Rep or the CAS office toll-free at (877) 263-4897.

M106 LTE Gateway Router

Introducing the M106 LTE Gateway Router, a complete solution for automotive diagnostics, now available at CAS of New England. This state-of-the-art router embodies the 'One throat to choke' concept, providing seamless connectivity from the Car-DLC connector to the internet, with CAS support every step of the way.

With key features like a 3G/4G Module, built-in 5000mAh battery for up to 8 hours of operation, WAN/LAN Port, wireless repeater mode, cloud management, custom-made high gain antennas, and inline failover built-in at no charge, it's the perfect solution for mobile techs on the go.

Choose from two bundle plans with different download speeds, CASNet (25mbps) and CASNet Plus+ (50mbps), to suit your needs, and take advantage of our exclusive 10-Month, 0% interest balanced billing offer when you add the M106 to your renewals order this year.

With its cutting-edge features and CAS's unwavering support, the M106 is poised to enhance your diagnostic operations and drive your business forward in this digital era!

The M106 will be available sometime in September 2023, so call your CAS rep to place an order or find out more today!

From the Field - Electric Vehicles by Howard Sanders

Tech Tip - Improve Router Performance in a Jiff

Hey there! Ever felt like your router's slowing you down? Here's a quick fix-it guide to get your internet speed up to par.

1. Location, Location, Location: Your router's spot can make or break your Wi-Fi. Try to keep it central and high up, away from walls or metal stuff.
2. Lock it Up: Don't let freeloaders slow your network. Use WPA2 or WPA3 security and keep changing your password.
3. Stay Updated: Just like your favorite apps, your router needs updates too. Keep its firmware current for top-notch performance.
4. Channel Surf: Your router uses channels to send Wi-Fi. Too much traffic on one? Switch it up in your router's settings.
5. Go Dual-Band: If your garage is a gadget haven, a dual-band router could be your new best friend. It uses two frequencies for a smoother connection.

Remember, a little router TLC can go a long way in keeping your diagnostics running smoothly. Happy tuning!

Monthly Content Summary

Hello CAS subscribers!

In this month's issue of the Connected Automotive Systems (CAS) newsletter, we're sharing tips for getting faster Tech Support assistance, celebrating our tech support team member Harry Berry's 20th anniversary, navigating the semiconductor shortage that's affecting OEM interface availability, and reminding GScan 3 tool owners about our critical Battery Exchange Program to address an overheating issue.

Article Index
⚙️BEP 2.0 Battery Exchange
⚙️Semi-Conductor Shortage
⚙️Employee Spotlight: Harry
⚙️TechTip - How to jump the Tech Support Line

BEP 2.0 Battery Exchange - ATTN: GSCAN3 Customers

We're reaching out today with an important update about our GScan 3 tools. We've discovered an issue with the original batteries which can, in some instances, lead to overheating and even fire.

In response, we initiated the BEP 2.0 Battery Exchange Program. We've dispatched replacement batteries and new back covers (designed to alleviate this overheating issue) to all GScan 3 owners.

We're grateful to those who have swiftly sent us their old batteries, in a successful exchange, however, there are still a few more out there. If you haven’t returned your old battery yet, we urge you to do so immediately.

Please follow these steps:

Cease using your GScan 3 with the old battery.
Replace the old battery and back cover with the new ones we sent.
Send the old battery back to us.

If you cannot find your new components or didn't receive them, please call our Sales Order Processing team at 508-238-5855, extension #2. We're prepared to send a second shipment, though supplies are limited.

Thank you for your prompt attention to this matter. As always, don’t hesitate to reach out to us with any concerns.

 

Understanding the Semiconductor Shortage and its Impact on the Automotive Industry

 

You might have heard about a global shortage of semiconductors. These tiny but essential components power many of our everyday electronics and they're particularly important to our industry.

COVID-19 led to a big uptick in people buying electronics and threw a wrench in the production of semiconductors. The resulting shortage has affected the availability of some automotive diagnostic tools, which rely on semiconductors to do their job.

We've been dealing with backorders for Original Equipment Manufacturer (OEM) interfaces at Connected Automotive Systems (CAS), with over 100 orders on the backburner. But there's a bright side: we're improving. The number of backorders was over 200 at this time last year!

Despite this shortage, some of our tools like the Autoland's iScan-3, E-ZDS's Z5, and TEXA tools have remained largely unaffected. These versatile tools work with many different car models, proving just how crucial adaptability is in challenging times.

While the shortage has brought its challenges, we remain committed to keeping you in the loop and doing our best to navigate these times together.

If you have any questions or need more information, please feel free to give our office a call at (508) 238-5855.

Employee Spotlight: Harold Berry CAS Tech Support

Tech Tip – How to jump the Tech Support Line