Tech Alerts

Tech Alert, August 8th, 2022

Notice Date: August 8th, 2022
Product Affected: wiTECH2 / Tech Authority / VRS passes
Condition: The web site was non-operational for most of last week. This outage was caused by a corrupt software program running in the background of the web site. As of Sunday, August 7th the site is now back up and running as planned. Shops wishing to purchase VRS’s and day passes can now do so without issue.
Actions To Take: If you are in need of any wiTECH2, Tech Authority day passes or VRS flash files you can now go to to purchase.
Remember, when ordering you’ll need both your wiTECH2 e-mail address and Micropod/MDP serial number. CarDAQ/J2534 users will need the device’s 25 digit serial number code found in the software itself. Instructions on where to locate the code can be found on the OEMTools site.
Additional questions can be directed to your local CAS sales rep or the CAS Tech Support group on extension #3…
The CAS Tech Support Team
1-877-263-4897 /

Tech Alert, July 12, 2022

Notice Date: July 12, 2022
Product Affected: Gscan-3, Opti-Aim (Gscan-3 base)
Condition: There is a possible fire hazard with Gscan-3 units due to the lithium-ion battery overheating during use or while charging.
Actions To Take: Customers with either a Gscan-3 or an Opti-Aim version Gscan-3 are directed to immediately remove the lithium-Ion battery from their GScan-3 tools. There have been reported incidents of the batteries overheating, damaging the scan tool and in some cases catching on fire. This situation is occurring even after a Battery Exchange Program was performed in 2021.
The manufacturer of the tool GIT, will be supplying all users with a new design battery and a new design rear battery cover. Until these components are received by CAS and shipped to each end user, operation of the GScan-3 can be accomplished without the internal battery. It is expected CAS will begin shipping the replacement batteries and covers in early September.
Please note:
Call CAS Tech Support or your local CAS Rep if you require assistance in removing the battery.
The CAS Tech Support Team
1-877-263-4897 /

Tech Alert, October 21, 2021

Notice Date: October 21, 2021

Product Affected: All laptop based OEM scan tools

Condition: Microsoft has recently started releasing their next Windows operating systems, dubbed Windows 11. At this time there are two issues we want you to be aware of. First, Windows 11 will not load to every PC, as it is ‘hardware dependent’ and if a PC does not meet the specs then it will not load. Second, and more important is the fact that as of today there are no OEMs that have certified their tools to work with Windows 11. Because of this situation we recommend not loading Windows 11 onto any PC that is running any OEM application. This includes both Heavy Duty and Passenger Car OEM apps.

Actions To Take: It is suggested you speak with anyone in your business that uses any laptops running OEM apps. Advise them to not download Windows 11 under any circumstances until further notice.

Call CAS Tech Support or your local CAS Rep if you have further questions.

The CAS Tech Support Team
1-877-263-4897 /