TECH ALERT: CAS TECH SUPPORT CLOSED

Notice Date: September 19th, 2022

Product Affected: All SCAN TOOLS

Condition: CAS Tech Support is closed today due to COVID infection of all our Technical Representatives.

Warning: If you are in need of any technical support you can call in and leave a message. Calls will be returned in the order they are received beginning tomorrow. We expect to have at least one tech support rep available starting tomorrow, Tuesday the 20th..Additional questions or requests for technical support can also be directed to your local CAS sales rep.

The CAS Tech Support Team

1-877-263-4897 / www.OEMTools.com

Tech Alert: Tech Authority Down

Notice Date: June 7th, 2022

Product Affected: wi-Tech / Tech Authority

Condition: On Sunday evening, June 5th, Stellanis (FCA) migrated all their various web site portals including Tech Authority and wiTech into one common site. In doing so, all Tech Authority access and operation has been disabled. Basic wi-Tech operation is still functional. CAS is currently working with the authors of this move to create a path for all registered Tech Authority users to become operational. Once resolved we will be sending out a follow up Tech Alert. It is hoped we will have this situation resolved by the end of today, Tuesday June 7th.

Actions To Take: Advise your techs that access to Tech Authority is down and watch for a follow up Tech Alert

The CAS Tech Support Team

1-877-263-4897 / www.OEMTools.com

Tech Alert: wi-Tech/Tech Authority Down

Notice Date: June 17th, 2022

Product Affected: wi-Tech / Tech Authority

Condition: After the Stellantis company migrated all wi-Tech and Tech Authority subscriptions to their new site on June 5th, all accounts were found to be in-opt or marginally functional. To correct this situation Stellantis had to port over all Tech Authority subscriptions to be associated with the customer’s wi-Tech subscription account. This project was completed appx. 3 days ago. We are now tasked with re-registering all wi-Tech accounts. We are working as fast as possible with multiple employees working on this project.

As each customer’s account is set up on the new StellantisIOP web page, we are sending out a notification e-mail to that shop. We hope to have all shops registered by sometime next week. You will receive a notice via e-mail when your accounts are again active.

Warning: Due to the way Stellantis configured their website with existing registered hardware owners, any shop that attempts to register on the Stellantis site and purchase a 3 day T/A day pass on their own will find that the hardware associated with your wi-Tech account will not operate. Instructions on the proper path to purchase any subscription will be include in your notification e-mail.

Actions To Take: Watch for your notification e-mail. If you have a car-in-the-bay that you wish to service with wi-Tech, contact CAS Tech Support and ask to be set-up right away. We typically can accomplish this in appx 60 minutes. If you have additional questions, please contact either your local CAS Rep or CAS Tech Support…

The CAS Tech Support Team

1-877-263-4897 / www.OEMTools.com

Tech Alert, August 8th, 2022

Notice Date: August 8th, 2022

Product Affected: wiTECH2 / Tech Authority / VRS passes

Condition: The www.OEMTools.com web site was non-operational for most of last week. This outage was caused by a corrupt software program running in the background of the web site. As of Sunday, August 7th the site is now back up and running as planned. Shops wishing to purchase VRS’s and day passes can now do so without issue.

Actions To Take: If you are in need of any wiTECH2, Tech Authority day passes or VRS flash files you can now go to https://oemtools.com/mopartsp to purchase.

Remember, when ordering you’ll need both your wiTECH2 e-mail address and Micropod/MDP serial number. CarDAQ/J2534 users will need the device’s 25 digit serial number code found in the software itself. Instructions on where to locate the code can be found on the OEMTools site.

Additional questions can be directed to your local CAS sales rep or the CAS Tech Support group on extension #3…

The CAS Tech Support Team

1-877-263-4897 / www.OEMTools.com

Tech Alert, July 12, 2022

Notice Date: July 12, 2022

Product Affected: Gscan-3, Opti-Aim (Gscan-3 base)

Condition: There is a possible fire hazard with Gscan-3 units due to the lithium-ion battery overheating during use or while charging.

Actions To Take: Customers with either a Gscan-3 or an Opti-Aim version Gscan-3 are directed to immediately remove the lithium-Ion battery from their GScan-3 tools. There have been reported incidents of the batteries overheating, damaging the scan tool and in some cases catching on fire. This situation is occurring even after a Battery Exchange Program was performed in 2021.

The manufacturer of the tool GIT, will be supplying all users with a new design battery and a new design rear battery cover. Until these components are received by CAS and shipped to each end user, operation of the GScan-3 can be accomplished without the internal battery. It is expected CAS will begin shipping the replacement batteries and covers in early September.

Please note:

Call CAS Tech Support or your local CAS Rep if you require assistance in removing the battery.

The CAS Tech Support Team

1-877-263-4897 / www.OEMTools.com

Tech Alert, October 21, 2021

Notice Date: October 21, 2021

Product Affected: All laptop based OEM scan tools

Condition: Microsoft has recently started releasing their next Windows operating systems, dubbed Windows 11. At this time there are two issues we want you to be aware of. First, Windows 11 will not load to every PC, as it is ‘hardware dependent’ and if a PC does not meet the specs then it will not load. Second, and more important is the fact that as of today there are no OEMs that have certified their tools to work with Windows 11. Because of this situation we recommend not loading Windows 11 onto any PC that is running any OEM application. This includes both Heavy Duty and Passenger Car OEM apps.

Actions To Take: It is suggested you speak with anyone in your business that uses any laptops running OEM apps. Advise them to not download Windows 11 under any circumstances until further notice.

Call CAS Tech Support or your local CAS Rep if you have further questions.

The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com