TECH ALERT :OEMTools/Mopar TSP down

Notice Date: July 28th, 2022
Product Affected: wi-Tech / Tech Authority / VRS passes

Condition: The www.OEMTools.com web site is currently down. It has been down since late Tuesday, July 26th. Because of this situation, shops needing to purchase day passes for wi-Tech, Tech Authority or VRS passes have been prevented from doing so on line. It is hoped that the site will be operational by the end of today, Thursday July 28th.

Actions To Take: If you are in need of any day passes or VRS flash files you can either call your CAS rep and ask him to process an order, or call into CAS order processing 508-238-5855 ext. #2 and ask them to process an order for you.

Remember, when calling you’ll need both your wi-tech e-mail address and Micropod/MDP serial number.
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

TECH ALERT: BEP 2.0

Notice Date: July 12, 2022
Product Affected: Gscan-3, Opti-Aim (Gscan-3 base)

Condition: There is a possible fire hazard with Gscan-3 units due to the lithium-ion battery overheating during use or while charging.

Actions To Take: Customers with either a Gscan-3 or an Opti-Aim version Gscan-3 are directed to immediately remove the lithium-Ion battery from their GScan-3 tools. There have been reported incidents of the batteries overheating, damaging the scan tool and in some cases catching on fire. This situation is occurring even after a Battery Exchange Program was performed in 2021.

The manufacturer of the tool GIT, will be supplying all users with a new design battery and a new design rear battery cover. Until these components are received by CAS and shipped to each end user, operation of the GScan-3 can be accomplished without the internal battery. It is expected CAS will begin shipping the replacement batteries and covers in early September.
Please note:
Call CAS Tech Support or your local CAS Rep if you require assistance in removing the battery.
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: Chuck Foster

Notice Date: May 2, 2023
Product Affected: CAS customers located in North and South Carolina

Condition: Our CAS sales rep in your area, Chuck Foster has been hospitalized with a sever bacterial infection. It is expected Chuck will be in recovery for at least the next 2 months.

 

Actions To Take: If you are in need of any CAS support services while Chuck is incapacitated, please proceed as follows. For any type of sales related items such as renewals, balanced billing orders or new product additions please call our inside sales group @ 508-238-5855 ext. #2. For service issues including broken scan tools, connection issues to a vehicle or laptop issues, please call CAS Tech Support @ 508-238-5855 ext. # 3.We are all hoping that Chuck has a speedy and full recovery!

The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: MLK Day 2022

Notice Date: January 17th, 2022
Product Affected: All Products

Condition:CAS offices and CAS Technical Support are closed today, Monday January 17th in observance of Martin Luther King day. All calls received will be returned on Tuesday, January 18th.

Actions To Take: Advise your techs.
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

TECH ALERT: GM GDS/Techline Connect/SPS

Notice Date: November 15, 2022
Product Affected: GM GDS/Techline Connect/SPS

Condition: Multiple customers are reporting that when signing into their GM Techline Connect (TLC) account, it appears to be inoperative. ACDelco has issued a notice stating that one must clear the ‘cache’ in their PC to get TCL operational. The process to clear a ‘cache’ may not be understood by many technicians.

Actions To Take: CAS Tech Support has created a document explaining the process of how to clear your PC browser’s cache. Click here to download this document.Additional questions or requests for additional technical support can be directed to your local CAS sales rep or CAS Tech Support.

The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: Chrysler’s wi-Tech / Tech Authority products

Notice Date: July 2, 2020
Product Affected: Chrysler’s wi-Tech / Tech Authority products

Condition: FCA wiTech has just released a bulletin indicating their intent to begin charging for individual flash files effective July 8th. The recently released bulletin (# 964), indicates that as of July 8th FCA will require any wiTech user who attempts to do a re-flash, will be required to purchase a ‘Vehicle Programming Subscription’ for $35. It is unclear at this point if wiTech users with a current Tech Authority subscription will have to pay this new fee. Currently, all Tech Authority subscriptions include unlimited flash files. Calls made by CAS into both FCA support for wiTech and wiTech aftermarket support resulted in replies that indicate no one was sure how this fee structure would affect current Tech Authority subscribers. We are continuing to request clarification of this point prior to July 8th.

Actions To Take: At this point there is no immediate action to be taken. If we determine that any shop that has a current Tech Authority subscription prior to July 8th will not have to pay this added fee during their subscription period, we will then be suggesting shops immediately contact CAS to purchase a renewal if they are averaging 4 or more re-flashes per month as a method to mitigate these fees.

We will issue a follow up ‘CAS Tech Alert’ once additional information is available…
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

TECH ALERT: G-Scan

Notice Date: June 6th, 2021
Product Affected: Gscan-3, Gscan-2, Gscan-TAB

Condition: On May 15th E-ZDS released the 2nd major software release for 2021.

Actions To Take: This release contains updates for 24 different car lines. Of special note for users involved in ADAS calibrations, the update contains the addition of the majority of 2021 Chrysler vehicles. A second major enhancement is the addition of multiple Isuzu vehicle coverages. To take advantage of this development, Gscan owners should download this software release at their earliest opportunity.

Additional information about this update including a PDF document for download, can be found on our website; oemtools.com. Gscan owners who have expired subscriptions will be able to download this release but will not have access to the updated software once it’s been loaded onto their Gscan.
Call CAS Tech Support or your local CAS Rep if you require assistance in performing this update. Call CAS Inside Sales or your local CAS Rep if you wish to purchase a subscription renewal to keep your Gscan up to date!
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: CAS TECH SUPPORT CLOSED (Columbus Day)

Notice Date: October 8, 2022
Product Affected:  All SCAN TOOLS

Condition: CAS Tech Support will be closed on Monday, October 10th in observance of the Columbus Day holiday.

Actions To Take: If you are in need of any technical support you can call in and leave a message. Calls will be returned in the order they are received beginning Tuesday, October 11th.Additional questions or requests for technical support can also be directed to your local CAS sales rep.

The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: Thanksgiving Week 2023

Notice Date: November 22nd, 2023
Product Affected: All CAS Customers

Condition: In observance of the upcoming holiday, CAS will be closed on Thursday, November 23rd, and Friday, November 24th. We wish everyone a wonderful and safe holiday.

Actions To Take:  Calls received on Thursday or Friday will be returned in the order received starting Monday morning, November 27th.
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: Chuck Foster returns

Notice Date: June 22, 2023
Product Affected: CAS customers located in North and South Carolina

Condition:Our CAS sales rep in your area, Chuck Foster has been hospitalized with a severe bacterial infection since April 2nd, 2023. He is now out of the hospital and working from home as he goes through recovery..

Actions To Take: Feel free to call Chuck if you have any immediate needs such as subscription renewals or tool questions. Chuck can be reached by calling his cell # 336-255-0325 or by e-mail at chuckf@oemtools.com. He is available Monday through Friday, from 9:00am to 5:00pm.For service issues such as broken scan tools or laptop issues, you can also call CAS Tech Support @ 508-238-5855 ext. # 3. Open M-F 8:30am-5:00pm EST.

We are all happy to see that Chuck is back and recovering!

The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com