Monthly Content Summary

This month we get an update on the Credit Card Settlement regarding Visa and Mastercard. Stay tuned for updates on how to claim!

A quick recap of AAPEX and some pictures of the event. Section 179 offers some big tax write-offs to grow your business.

Finally, our November employee spotlight is our outside salesman John Benskin while our Tech Group's 'Tech Tip' is on computer noises you should be paying attention to.

Article Index

⚙️Payment Card Exchange Settlement

⚙️AAPEX 2023 Recap

⚙️2023 Section 179 Write-Offs

⚙️Employee Spotlight - REP John Benskin

⚙️Tech Tip - Laptop Noises Not to Ignore!

Payment Card Exchange Fee Settlement - 2023 Update

We're providing an update on the class action lawsuit regarding excessive fees merchants faced when accepting Visa and Mastercard. The lawsuit claims that both card companies, along with certain banks, breached antitrust laws. The settlement is one of the largest in history of this type, exceeding $6 Billion in refunds!

As of August 1, 2023, all appeals have ended, and the next phase is preparing for the claims process. (aka: The payouts!)

The lawsuit concerns merchants that accepted Visa or Mastercard in the U.S. from January 1, 2004, to January 25, 2019. Some groups, like the U.S. government and certain financial institutions, are excluded.

On March 15, 2023, the Court of Appeals mostly agreed with the District Court's decisions but made a specific directive about adjusting service awards to class representatives.

Shop owners who accepted these cards between the mentioned dates should be aware of this settlement. Pictured above is the article we did for the last update in 2013.

With the settlement approved and appeals concluded, the focus is now on the claims process. You can visit the website by clicking here, but we'll try to keep you informed on any further developments.

Stay tuned!

For additional information or to schedule a session with our L4 ASE Specialist, Rudy, call our remote hotline at 833 EZ-REMOT (833-397-3668) M-F, 8:30am to 5:00PM EST

APPEX 2023 was a great trip again for a number of CAS employees. Beyond sponsoring a large booth that featured the E-ZDS tools, Zenith 5 and EZ-Remote, we also had meetings with a number of manufactures and OEMs. TEXA reviewed pending new programs while Midtronics (think reflashing power supplies) wanted to discuss how they can cooperatively assist CAS in our efforts of delivering OEM scanners with their power supplies. Toyota and Bosch met with CAS to gain a better handle on how CAS deploys and supports the Toyota Tech Stream product line. Autoland Scientech (think iScan-3 and SOD) reviewed new developments planned for 2024 with the continuing expansion of CAS offering SOD (Support On Demand) using the iScan-3 as an interface.

If there's a particular scan tool or OEM laptop package you've been thinking about, now might be the time to buy it. Read on to figure out how purchasing now can save you thousands as tax season approaches.

Certain small business programs exist that you could take into consideration which might set you up for an even better 2024. One of these programs is Section 179 which can be explained below in a simple FAQ format. There are links at the bottom right of the page which provide for interested parties a more complete explanation on the official IRS page and a savings calculator courtesy of Ascentium Capital.

Disclaimer: This article is for informational purposes only and should not be construed as financial advice. Consult your tax advisor regarding Section 179.

FAQs on Section 179 Tax Deductions

1. Why was Section 179 created?

Section 179 was established as part of a government stimulus act to encourage small businesses to invest in their growth. It offers accelerated depreciation and tax deductions on qualifying business purchases, including new and used equipment, machinery, computers, software, office furniture, and business-use vehicles.

2. What is the 2023 Annual Deduction Limit?

For 2023, the maximum deduction is $1,160,000 on qualifying property purchased and placed into service within the tax year. If your purchases exceed $2.89 million, the deduction reduces dollar for dollar for the amount over $2.89 million.

3. How do I take advantage of Section 179?

To claim the Section 179 deduction, ensure your company and assets qualify, then complete the relevant sections of IRS Form 4562 and include it in your tax filing.

The assets must be purchased and put into service during the tax year for which you're claiming the deductions so the time to buy is now!

By understanding and utilizing this tax deduction, you're not just saving money; you're investing in the future of your business. Remember, it's recommended to consult with a tax professional to ensure you're making the most of this opportunity, but act before the end of the year so you don't miss out!

Savings Calculator:

2023 IRS Section 179 Calculator - Depreciation Calculator - Ascentium Capital

IRS Information:

Publication 946 (2022), How To Depreciate Property | Internal Revenue Service (irs.gov)

In this month’s spotlight, we’re proud to feature our rep from New Jersey, John Benskin, a true veteran in the automotive world. John joined CAS in September of 2021 and has a wide territory spanning from Eastern Pennsylvania and South Jersey to Northern Delaware and Maryland.

His interest in cars began at the age of 5, not in a classroom, but right in the family garage with his dad. John entered the automotive industry at 16 and has always had a knack for diagnostics which has served him well in instances where the repair requires some tricky troubleshooting.

Benskin isn’t all about cars, though. When he’s not under the hood, he might be out fishing or hitting the ice for a game of hockey. These hockey players turned their love for the game into a force for good with the 'Checking for Charity' tournament, based out of New Jersey but open to all. You can find more information by clicking here.

At the core of John's life is his family; his wife and two daughters are his biggest supporters, and he is appreciative of their quality time and the joy they bring to it.

John's dedication to work and community sets a standard we're all proud of. If you're in his area he can be reached at JohnB @ OEMTools.com or (856) 323-6882. Cheers to John Benskin, a valued member of our C.A.S. team!

Computers are usually quiet, but some sounds can mean trouble. Here's a simple guide to six noises to watch out for:

1. Whining Noises: If your computer sounds stressed or whiny, it might be working too hard. It's usually okay, but it can be a sign of malware running in the background. CAS Tech Support has multiple applications they can remotely run to find and disable virus's found in your scan tool laptops.

2. Buzzing Fans: If your computer's fan sounds like it's buzzing, it might be dirty or wearing out. Cleaning the fan can help but quite often it requires replacement.

3. Ticking Fans: If your fan ticks like a clock, it might be hitting something inside, like a wire. This can break the fan and cause possible circuit damage. So a call to CAS Tech Support is in order to have a laptop loaner sent your way and they can correct the issue.

4. Clicking Hard Drives: If you hear clicking, like a clock but louder, from where your computer stores programs, it might be failing. Typically, a hard drive replacement is in order. This would probably be the best time to upgrade your HDD (hard disk drive) to a SSD (solid state drive). CAS Tech Support can upgrade all laptops we have supplied to SSD technology. You would be amazed at the performance improvement this creates!

5. Creaks and Pops in Laptops: If your laptop makes weird noises when you move the screen, the hinge might be damaged. Try to be gentle with it and call CAS Tech Support if you want it repaired before the screen itself is damaged.

6. Whistles or Sizzles: If your computer sounds like it's cooking or boiling water, turn it off and unplug it. This can be really dangerous as a battery failure may be developing. CAS offers replacement batteries for all laptop models we have delivered over the years.

So, listen to your computer! If it starts making weird sounds, it's trying to tell you something. Taking care of small problems early can stop them from becoming big problems later. CAS Tech Support can be reached at 877-263-4897 ext. #3.

Monthly Content Summary

CAS introduces Support-On-Demand (SOD) for iScan-3, enhancing remote diagnostics. As cars advance, cybersecurity becomes paramount, with modern vehicles adopting robust protective measures. Explore multi-line scan tools like Zenith-5, Texa AXONE, and iScan 3, each tailored for specific vehicle needs. Spotlight on Shelby, our order processing star with deep automotive roots.

Tech Tip: Consider upgrading from Stellantis MicroPod-2 to the more efficient MDP interface, with a special trade-in offer from CAS.

Article Index

⚙️ CAS announces SOD

⚙️Two Sides of Car Connectivity

⚙️ Multi-line Scanners and you!

⚙️Employee Spotlight - Shelby!

⚙️Tech Tip - MicroPod-2 going away?

SOD announced for iScan-3 owners

CAS is excited to officially announce the launching of Support-On-Demand (SOD) for all our iScan-3 owners!

So, what is SOD and what is it good for?

SOD is an Autoland Scientech-developed software program for use by select authorized distributors, of which CAS is one. SOD allows the distributor to remotely log into any iScan-3 and run OEM-licensed software remotely through the iScan-3. The SOD application works with Mercedes-Benz, BMW, VW/Audi, Toyota, GM and Ford with other lines to be added in 2024.

What good is it for shop owners? There are two possible scenarios that might make sense to the shop owner. First, if you have a car line you service quite often, such as BMW and you need a flash service. SOD allows CAS to log in using our BMW application and perform the flash for you. Thus, no trip to the dealer or delays waiting for a mobile tech to arrive and the service is typically much less expensive going through SOD and CAS.

The second scenario might be when you have a car line in for service that is not a car line you service very often, and are not equipped or comfortable with the service process. Perhaps a Ford vehicle needing a full vehicle scan and possibly a re-flash. An SOD session and your iScan-3 would allow for an in-bay Ford Self Test (DTC code retrieval) full vehicle scan with possibly a network test and a module re-programming if need be. Again, finish the vehicle without it leaving your facility.

There is nothing needed to add to your iScan-3, it's SOD ready now and you only pay for the service when requested.

For additional information or to schedule a session with our L4 ASE Specialist, Rudy, call our remote hotline at 833 EZ-REMOT (833-397-3668) M-F, 8:30am to 5:00PM EST

Cars today are smarter than ever, incorporating technology like backup cameras, digital dashboards, and collision avoidance systems. Having a super-computer vehicle combo is certainly convenient, it's important to be aware of potential complications and the best tools to navigate through them.

The more our cars connect to the world, the more we need to think about who else might be trying to connect to them. There have been talks about people finding ways to access some car systems in a matter of seconds. It's a bit like someone sneaking a peek at your phone when you're not looking, but potentially more serious.

Modern vehicles are increasingly adopting advanced cybersecurity measures to ensure the safety and privacy of their users. One such measure is the integration of firewalls and Intrusion Detection Systems (IDS) that actively monitor and block any suspicious activities, safeguarding the vehicle's internal networks. Even repair shops trying to access a vehicle electronics are faced more and more with 'Secure Gateway Module' access challenges where the vehicle and the OEM want to see who's the shop, who's the technician and the tool being used to access the vehicle. Additionally, to protect data transmitted between the car and external servers, certain encryption techniques are employed to ensure that even if data is intercepted it remains indecipherable.

If you are actively servicing vehicles, you probably are well aware of the above on-going's. What you may not be aware of is that pretty much all aftermarket scanners that allow access to a SGW module equipped vehicle require that the scan tool have a current subscription! So, keep your subscriptions current and you won't find yourself 'locked out' of your customer's vehicles!

In the ever-evolving world of automotive diagnostics, the tools we use play a pivotal role in ensuring efficient and accurate vehicle diagnostics. Multi-line scan tools, with their ability to cater to various vehicle lines, have emerged as indispensable assets for technicians. Let's delve into three standout multi-line scan tools and explore the unique scenarios where each shines the brightest.

Zenith-5: The All-Rounder Multi-line Scanner

The Zenith-5 from E-ZDS stands out as a versatile multi-line scanner, adept at handling a broad spectrum of vehicle lines. Its comprehensive diagnostic capabilities make it an ideal choice for workshops that deal with a diverse range of vehicles. Whether it's a sedan from Asia, a European luxury car, or an American SUV, the Zenith-5 offers broad line coverage with reliable data. Many CAS customers will triage a vehicle with their Z5 then switch to their OEM scan tool for advanced diagnostics or reprogramming. Z5 shops can also take advantage of remote programming assistance via the EZ-Remote application.

Click here for the Zenith-5

⚙️ Remote Support Capabilities? Yes, via EZ-Remote with CAS.

Texa AXONE: Specialized Heavy-Duty, Bike, Off-Highway, Marine and Construction

While many scan tools cater to standard passenger vehicles, the Texa AXONE takes a specialized approach. It can be tailored for heavy-duty vehicles, motorcycles, off-highway, marine or construction equipment. For technicians who often find themselves working on large trucks, rugged off-road vehicles, or sleek motorcycles, the Texa AXONE with it's Multi-hub interface is a godsend. Its specialized features ensure that even the unique challenges posed by these lines can be serviced with ease.

Click here for the AXONE

⚙️ Remote Support Capabilities? Service support is possible via TeamViewer.

iScan 3: The European Vehicle Maestro

European cars, known for their advanced engineering and unique systems, require a specialized touch when it comes to diagnostics. Enter the iScan 3 by Autoland Scientific. This tool is particularly adept at handling European vehicle lines, making it a must-have for workshops that frequently deal with brands like BMW, Mercedes, Audi and more. With its tailored diagnostic capabilities, technicians can confidently address the nuanced challenges that European cars often present. Of mention is the iScan 3's ability to program BMW vehicles as well as offering the ability for the technician to access Support on Demand (SOD) programming for multiple car lines, including Mercedes Benz, via SOD and CAS's internal remote support team.

Click here for the iScan 3

⚙️ Remote Support Capabilities? Yes, via the SOD application with CAS.

All these scan tools offer a wide range of diagnostic capabilities. Understanding the specific strengths of the Zenith-5, Texa Axone, and iScan 3 can help shop owners select a tool that best fits their needs. All CAS reps carry each of these tools with them and will gladly come into your shop for a live on-car demonstration...Just call!

This month's employee spotlight highlights Shelby in our order processing department.

Shelby and CAS both started their journeys in 1995, Shelby being born in 1995 and CAS being founded in 1995. But it wasn't until five years ago that Shelby joined our team. Prior to CAS, she worked in another automotive industry company, before seeking a new challenge after outgrowing her role there.

Shelby was interested in the automotive industry from a young age which she credits to her father, who raced a demo car at Seekonk Speedway. He taught her all the necessities of owning vehicles – oil changes, tire rotations, brake replacements, basic engine repairs – and together they ripped apart and constructed cars for Speedway’s holiday races. “We would always play the ‘guess that car game’ when we were out driving. He made learning things fun,” Shelby said of her father.

Without a clear set career post-high school, Shelby returned to her roots and found employment at an automotive parts repair company where she acquired more knowledge about the automotive industry, particularly in electronic components.

Here at CAS Shelby receives orders the sales reps send in, processes them and selects the equipment needed to be set up. Shelby also assists with inventory ordering, invoicing and internal data entry. So basically, if you have a question about anything going on – Shelby probably has the answer.

To this day she still loves cars and doesn’t foresee outgrowing that. Next month Shelby and a few other CAS employees will be attending AAPEX, which is always fun!

This month's Tech Tip regards the use of the Stellantis MicroPod-2. At CAS Tech Support we are seeing a growing number of calls regarding issues with a MicroPod-2. Connection problems, speed issues and stability are all becoming more common complaints. So, we suggest shops consider upgrading to the new MDP interface. Here are 3 good reason to consider making the move:

1) The MDP is required to service the newer CAN-FD vehicles. Services as simple as a brake job where it is necessary to put the vehicle into the brake service mode, require an MDP interface. Wi-Tech will prompt you for this adapter as the Micropod-2 will not work.

2) Stellantis will no longer repair MicroPod-2 devices. If your MicroPod2 breaks, you are forced into buying a new MDP. These items continually go on back order which can make matters worse for you!

3) CAS is offering a $225 trade-in credit for MicroPod-2s when a shop purchases a new MDP. We will even offer the $225 credit/refund to past buyers of the MDP. This credit is good for a limited time as we are only in need of a limited quantity of MicroPod's.

To take advantage of the $225 offer, please contact you local CAS field rep. Remember, if you are doing a TAS Balanced Billing renewal you can put the end cost of the new MDP on a 10 month, 0% interest, Balanced Billing along with your other subscription renewals. So, act now by calling your CAS rep before something happens with your MicroPod-2 or we end our offer.

Monthly Content Summary

Discover the latest E-ZDS software update, now compatible with DOIP/CANFD vehicles and its new adapter.

Get ready, AAPEX is coming!

Learn about ADAS's role in modern vehicles, evolving protocols, and the importance of tool upgrades for safety.

Meet our tech support star, Billy, and get a tech tip on keeping your scan tools updated.

Article Index

⚙️Sept 2023 - EZDS Software Update

⚙️AAPEX 2023 IS APPROACHING

⚙️ADAS and Compatible Tools

⚙️Employee Spotlight - Billy, Tech Support

⚙️Tech Tip - Keeping Tools Up-To-Date

September 2023 - Gscan and Zenith-5 Software Update

CAS would like to announce the next release of yearly software updates from E-ZDS concerning their GSCAN and Z5 family of scan tools. This latest update enables the diagnostic reading of vehicles equipped with the DOIP or CANFD protocol when paired with the right adapter. Let's dive a bit deeper into this and what it means for the future of these tools and automotive repair.

CANFD (Controller Area Network Flex Data) is of course the faster, more advanced version of the original CAN protocol, with a faster transmission rate of 5 Mbps & 64 bytes compared to 1 Mbps & 8 bytes. This advancement in technology is crucial to faster communication between systems with less risk of receiving errors.

Enter DOIP (Diagnostic Over Internet Protocol), developed by the Society of Automotive Engineers (SAE) to allow vehicles the option for diagnosis from anywhere in the world. Standardizing DOIP functions similar to CANFD in that it also allows faster, more consistent diagnostics with less room for error.

Now while this E-ZDS update allows the tool the option to work on these CANFD and DOIP protocol vehicles, to use this function the technician will need the appropriate adapter (pictured above); an alert window will pop up when attempting diagnostics on a vehicle equipped with these protocols.

For more information on this E-ZDS release, click here: September 2023 Software Notes

For more information on the CANFD & DOIP Adapter, click here: Vehicle Coverage

For the complete Zenith-5 Manual, click here: Z5 Manual

As always, call the CAS office at (877) 263-4897, visit OEMTools, or reach out to your CAS rep to order today!

As the calendar pages turn and we approach the end of the year, the automotive aftermarket industry gears up for its most anticipated event: the Automotive Aftermarket Products Expo (AAPEX). Scheduled to take place in Las Vegas, AAPEX 2023 promises to be bigger, better, and more innovative than ever.

As a global gathering, attendees of AAPEX can expect to see the latest progress in technology and witness advancements made in the automotive aftermarket world over the past year. Beyond physical representations, AAPEX also offers goers the opportunity to learn through hands-on technical training or attend workshops on everything automotive and aftermarket.

It's more than just an expo; it's a celebration of the automotive aftermarket industry. Whether you're a seasoned professional or new to the industry, AAPEX offers a unique opportunity to immerse yourself in the world of automotive innovation, education, and collaboration. CAS will be there with a select team whom you can find at our booth, J7232, located on the first floor by Joe's Garage in the Tool & Equipment section.

AAPEX will be held at the Venetian Expo, at 201 Sands Ave., Las Vegas, NV 89109, and run from October 31 to November 2, 2023, so mark your calendars and get ready for our industry's biggest event of the year!

ADAS, or Advanced Driver Assistance Systems, has become a crucial part of modern vehicles. It's not just about luxury or convenience; it's about safety. Whether it's after an accident, when replacing a windshield, or even during a routine tire alignment, ADAS plays a pivotal role. These systems help ensure that the vehicle's cameras and sensors are oriented correctly, providing drivers with accurate assistance.

Billy has been a big part of the CAS family for over a decade, dedicating 11 years to technological advancements and consistently earning the title of "Best CAS Employee" from our valued customers. When you dial Extension #3 for our Tech Support Team, it might be Billy's knowledgeable voice that greets you. He provides tier 1, 2, and 3 support in Scan Tool Updates, Training, Programming, and Vehicle Diagnostics, ensuring that every caller receives top-tier assistance.

Beyond phone support, Billy plays a crucial role in scan tool repairs. He may be managing a steady stream of 25 to 50 repairs at any given time, coordinating loaner tools in our signature Red Boxes, and ensuring that each tool is professionally repaired and then returned to its shop.

Outside the confines of CAS, Billy indulges in his love for race cars. He's the proud owner of a 1988 Ford Mustang, a labor of love he began when he first joined our team. This powerhouse, equipped with a Turbocharged Chevrolet LS engine boasts over 1,000 horsepower. When asked about it further, Billy joked, "Thanks to CAS's generous compensation plan, I get to enjoy the thrill of driving it all the time even at the $20-per-gallon fuel price."

Feedback from our customers consistently highlights Billy's dedication and expertise, solidifying his reputation as a standout member of our team.

CAS tech support, including Billy, can be reached at 877-263-4897 x 3. Monday to Friday from 8:30am to 5:00pm EST.

Hey, if there's one thing I've learned, it's that the devil's in the details. One detail that's easy to overlook, but can make a world of difference, is keeping your diagnostic tools up to date. Let me break it down for you:

1. Why Update?

• New Features: Manufacturers are always innovating. Updates often introduce new features that can make your job easier.
• Better Compatibility: As cars evolve, so do their systems. Updates ensure your tool can communicate with the latest models.
• Bug Fixes: Nobody's perfect. Updates often fix those little glitches that can throw a wrench in your day.

2. How to Update:

• Check for Updates Option: Most tools have this in their settings. It's usually as simple as clicking a button.
• Manufacturer's Website: Sometimes, you might need to visit the manufacturer's website. They'll often have a section dedicated to updates.
• Join Online Forums: There are plenty of online communities where technicians share tips, including when new updates are available.

3. When Should You Update?

• At least once a month. Some tools might have more frequent updates, so it's good to stay in the loop.
• Sme tools will prompt you when there's an update. Bypassing updates will eventually result in an inoperable tool.

4. Stay Informed:

• Sign up for newsletters or alerts from your tool's manufacturer. They'll often send notifications about updates.
• Watch your email for CAS Tech Alerts which we tend to send out when critical updates come through.

Remember folks, your tools are your lifeline. Keeping them updated ensures you're always at the top of your game. It's a small step that can save a lot of time, money, and headaches. Stay updated out there!

Monthly Content Summary

Welcome to CAS of New England's newsletter! This month we explain a recent change on our website regarding subscriptions and e-commerce. Explore the M106 LTE Gateway Router, designed for automotive diagnostics on the go. Dive into major EV industry developments, from charging stations to innovative battery technologies. Need a speed boost? Check out our quick router fix-it guide.

Article Index
⚙️New Online Purchasing System
⚙️M106 LTE Gateway Router
⚙️From the Field - Electric Vehicles by Howard Sanders
⚙️TechTip - Improved Router Performance in a Jiff

Hello everyone,

We wanted to take some time in this month's newsletter to explain a recent change on our website and the reason for it! As anyone who orders subscriptions or passes at our website Oemtools.com knows, the method was simple:

(1) Input your E-mail address

(2) Input your tool's serial number

(3) Proceed to PayPal payment.

Unfortunately, we began having issues a short while ago where the receipt from PayPal to us did not always include the e-mail address and serial number, leading to a conflict that prevented us from getting the proper information to the right department in order to authorize the purchases and subscriptions.

After several weeks of attempted fixes and conversations, we decided to adjust how e-commerce works on our website and create a form that made sure all relevant information was sent to the necessary departments. The motivating factor behind this change was to prevent any customers who purchase on a Friday after hours from having to wait all weekend to receive access due to the error and, through this fix, we resolved that problem.

If you have any questions about how it works or need help navigating the system or purchasing a product, please feel free to call your CAS Rep or the CAS office toll-free at (877) 263-4897.

Introducing the M106 LTE Gateway Router, a complete solution for automotive diagnostics, now available at CAS of New England. This state-of-the-art router embodies the 'One throat to choke' concept, providing seamless connectivity from the Car-DLC connector to the internet, with CAS support every step of the way.

With key features like a 3G/4G Module, built-in 5000mAh battery for up to 8 hours of operation, WAN/LAN Port, wireless repeater mode, cloud management, custom-made high gain antennas, and inline failover built-in at no charge, it's the perfect solution for mobile techs on the go.

Choose from two bundle plans with different download speeds, CASNet (25mbps) and CASNet Plus+ (50mbps), to suit your needs, and take advantage of our exclusive 10-Month, 0% interest balanced billing offer when you add the M106 to your renewals order this year.

With its cutting-edge features and CAS's unwavering support, the M106 is poised to enhance your diagnostic operations and drive your business forward in this digital era!

The M106 will be available sometime in September 2023, so call your CAS rep to place an order or find out more today!

Hey there! Ever felt like your router's slowing you down? Here's a quick fix-it guide to get your internet speed up to par.

1. Location, Location, Location: Your router's spot can make or break your Wi-Fi. Try to keep it central and high up, away from walls or metal stuff.
2. Lock it Up: Don't let freeloaders slow your network. Use WPA2 or WPA3 security and keep changing your password.
3. Stay Updated: Just like your favorite apps, your router needs updates too. Keep its firmware current for top-notch performance.
4. Channel Surf: Your router uses channels to send Wi-Fi. Too much traffic on one? Switch it up in your router's settings.
5. Go Dual-Band: If your garage is a gadget haven, a dual-band router could be your new best friend. It uses two frequencies for a smoother connection.

Remember, a little router TLC can go a long way in keeping your diagnostics running smoothly. Happy tuning!

Monthly Content Summary

Hello CAS subscribers!

In this month's issue of the Connected Automotive Systems (CAS) newsletter, we're sharing tips for getting faster Tech Support assistance, celebrating our tech support team member Harry Berry's 20th anniversary, navigating the semiconductor shortage that's affecting OEM interface availability, and reminding GScan 3 tool owners about our critical Battery Exchange Program to address an overheating issue.

Article Index
⚙️BEP 2.0 Battery Exchange
⚙️Semi-Conductor Shortage
⚙️Employee Spotlight: Harry
⚙️TechTip - How to jump the Tech Support Line

We're reaching out today with an important update about our GScan 3 tools. We've discovered an issue with the original batteries which can, in some instances, lead to overheating and even fire.

In response, we initiated the BEP 2.0 Battery Exchange Program. We've dispatched replacement batteries and new back covers (designed to alleviate this overheating issue) to all GScan 3 owners.

We're grateful to those who have swiftly sent us their old batteries, in a successful exchange, however, there are still a few more out there. If you haven’t returned your old battery yet, we urge you to do so immediately.

Please follow these steps:

Cease using your GScan 3 with the old battery.
Replace the old battery and back cover with the new ones we sent.
Send the old battery back to us.

If you cannot find your new components or didn't receive them, please call our Sales Order Processing team at 508-238-5855, extension #2. We're prepared to send a second shipment, though supplies are limited.

Thank you for your prompt attention to this matter. As always, don’t hesitate to reach out to us with any concerns.

You might have heard about a global shortage of semiconductors. These tiny but essential components power many of our everyday electronics and they're particularly important to our industry.

COVID-19 led to a big uptick in people buying electronics and threw a wrench in the production of semiconductors. The resulting shortage has affected the availability of some automotive diagnostic tools, which rely on semiconductors to do their job.

We've been dealing with backorders for Original Equipment Manufacturer (OEM) interfaces at Connected Automotive Systems (CAS), with over 100 orders on the backburner. But there's a bright side: we're improving. The number of backorders was over 200 at this time last year!

Despite this shortage, some of our tools like the Autoland's iScan-3, E-ZDS's Z5, and TEXA tools have remained largely unaffected. These versatile tools work with many different car models, proving just how crucial adaptability is in challenging times.

While the shortage has brought its challenges, we remain committed to keeping you in the loop and doing our best to navigate these times together.

If you have any questions or need more information, please feel free to give our office a call at (508) 238-5855.

Monthly Content Summary

Hello CAS subscribers!

This month's newsletter will focus almost entirely on the Zenith-5, our EZ-Remote support on-demand process, and the technical operator Rudy who manages it all.

Veterans, make sure to take advantage of our Independence Day offer next month!

This month's tech tip will help you be prepared to troubleshoot wireless issues with your scanner.

Consider following our Facebook or Twitter for tech alert updates outside of e-mails!

Article Index
⚙️Zenith 5, Gscan 3, and EZ-Remote
⚙️DOIP and CAN FD
⚙️Employee Spotlight: Rudy
⚙️HIRING - Boston North
⚙️TechTip - Wireless & USB Cables

Experience the future of vehicle diagnostics and reprogramming with CAS EZ-Remote, our revolutionary software developed in collaboration with E-ZDS.

Whether your business operates across the street or the nation, EZ-Remote works wherever the internet reaches. Compatible with Zenith-5 (Z5) or Gscan3 tools, this software paves the way for multiple OEM applications, letting you scan and reprogram vehicles from any distance.

For small business owners with one or two shops, EZ-Remote offers a cost-effective, hassle-free solution. No need to buy expensive OEM software or interface devices - all you need is a Z5 or a Gscan3! These versatile tools can function as general scanners and easily switch to OEM software when needed, all thanks to EZ-Remote.

If you manage multiple shops, EZ-Remote streamlines your operations. Say goodbye to purchasing multiple factory software packages or driving vehicles around. Equip your other locations with Z-5s, and use the OEM software from your primary shop to perform diagnostics remotely at your other sites. It’s time-saving, efficient, and equips your technicians with the tools they need.

The EZ-Remote process is straightforward:

1. The Service Tech sends a connection request to an EZ-Remote operator using either the Zenith-5 or Gscan3.
2. The operator remotely connects to the scan tool and then to the vehicle via the data link connector.
3. The operator launches the OEM software, performing a Pre-Scan to spot any existing issues.
4. The technician can then address any codes or perform required services, with reprogramming tasks handled by the EZ-Remote operator if needed.
5. Once repairs conclude, a Post-Scan report is generated and e-mailed to the shop.

Embrace EZ-Remote! Equip your business with cutting-edge technology that drives productivity, saves costs, and delivers an exceptional standard of service.

Schedule an online session with our expert CAS EZ-Remote operator and we’ll provide remote support; simply call '83 EZ-Remote' (833-397-3668) between 8:30 am and 5:00 pm EST, Monday to Friday. Pay a single session fee, and you're set!

Contact your local CAS rep to order your EZ-Remote package today*!

*Combine with our veteran's exclusive discount and receive one free year of software access with a Z5 purchase**!

**Terms and conditions apply, valid military ID required

DOIP and CAN FD

Employee Spotlight: Rudy - EZ-Remote Support

CAS is Hiring

Tech Tip – Wireless Connectivity & USB Cables

Article Index
⚙️OEM vs Aftermarket Scan Tools
⚙️The Critical Role of Software Updates for Scan Tools
⚙️From the Field: NASTF Certification
⚙️CAS IS HIRING
⚙️Laptop Upgrades: HDD to SSD

OEM vs. Aftermarket Scan Tools:
Weighing the Benefits for Automotive Technicians

When it comes to diagnosing and repairing modern vehicles, automotive technicians rely on diagnostic scan tools to access vital information from a vehicle's onboard computer. With a wide range of options available, shop owners often face the challenge of choosing between Original Equipment Manufacturer (OEM) scan tools and aftermarket alternatives. In this article, we will explore the benefits of both options, helping you make an informed decision about the best fit for your shop's operational needs.

The Critical Role of Software Updates in Automotive Scan Tools

From The Field - NASTF LSID Certification

• 2015-2016 Jeep Renegade BCM’s due to FCA’s use of 2017 Renegade BCM for replacement requiring a $30, 3 day Expiring Tech Authority SKIM or Security Access Pin (dealer SKIM Pin does not work).
• 2015 & Newer Ford SJB/BCM/GEM replacements requiring a parameter reset to complete.
• Any “push button start” Ford that requires PCM replacement (oldest seen by CAS Reps- 2008 Ford Fusion Requiring NASTF Credentials).

CAS is Hiring

• A technical background in diagnostics and repair.
• A comfortable knowledge of PC's and windows.
• A desire to work with other techs providing technical support and training.

• Company provided demonstration tools. Both OEM and aftermarket.
• Generous compensation plan
• Health Insurance plan
• Retirement plan
• Ongoing Technical Training
• An opportunity for both higher income and personal growth

Tech Tip: Laptop Upgrades HDD to SSD

EZ-Remote

Introducing CAS EZ-Remote!

EZ-Remote software from CAS and E-ZDS makes it possible to connect technicians with OEM software to run on any late model car or truck. EZ-Remote works with either a Zenith-5 or a Gscan3 allowing for multiple OEM software applications to work on scanning and reprogramming cars from any distance, whether it is across town or across the country.

"What if I only own one or two shops, would EZ-Remote help me?"

With the EZ-Remote you don't need to buy any OEM software or interface devices - all you need is a Z5 or Gscan3. Either tool may be used as a general scan tool but when OEM software is needed, they are also compatible with EZ-Remote. Simply schedule an on-line session with the CAS EZ-Remote operator and we will use OEM software operated by CAS to remote in and provide support. Simply pay a single session fee. To schedule a session call '83 EZ-Remote' (833-397-3668) M-F 8:30am-5:00pm EST

"I own 3 shops but only 1 OEM factory tool, can I be my own EZ-Remote operator?"

Yes! Previously, in order to do OEM diagnostics in a 2nd or 3rd shop, you would need to purchase another factory tool package or bring the vehicle to shop #1, transport the scan tool to another location, or hire a remote diagnostic provider. With an EZ-Remote subscription you can now just purchase Z-5's for locations 2 and 3 then use OEM software from Shop #1 to remote in for diagnostic tests with shops #2 and #3 – no driving vehicles or scan tools around. No 3rd party mobile diagnostic fees. No lost technician time! To order an EZ-Remote package contact your local CAS rep.

Here are the basic steps of how EZ-Remote works.

1)   A Service Tech will send a connection request via the scan tools keyboard to an EZ-Remote operator using either an E-ZDS manufactured Zenith-5 or Gscan-3.

2)   The Remote Operator will respond to the request by connecting to the on-site scan tool remotely and once connected to the scan tool, connect to the car through the vehicle’s data link connector.

3)   The Remote Operator will then launch the appropriate OEM software and perform a Pre-Scan, identifying any pre-existing issues.

4)   The technician can then troubleshoot any codes that show up and/or perform any needed services. If vehicle programming is required, the EZ-Remote operator can perform any necessary reprogramming.

5)   Once the repairs have concluded, a Post-Scan report can be generated and emailed to the shop.

EZ-Remote gives you the opportunity to access OEM scan tools on an as needed basis or create your own diagnostic network by centralizing your OEM scan tools through an EZ-Remote network based in one of your shop locations.

Cut costs without cutting corners.

Service more vehicles.

Spend less time.

It's that EZ.

For more information or to request a demonstration call your local CAS rep or contact the CAS offices at (508) 238-5855. On-line at www.oemtools.com

From The Field - FORD VCM3

"Do I really need a Ford VCM-3?"

As a CAS Field Rep I hear this question quite often. If you are a Light Duty shop that works on F Super Duty Series trucks or a shop doing work for the collision industry, then the answer would be “YES”. We are seeing a need on late 2019 and newer model F-350SD trucks for more stable communication & programming on these platforms. The VCM 3 is a much faster & more stable communication interface when using the Ford Diagnostic Repair System (FDRS); which is the required OE program for 4 Models in 2018, but blossoms to 18 Models in 2021 with the new CAN-FD network on some of those later models.

Are you a shop that works on Medium Duty Ford Trucks (F-650 & 750, LCF)? Then the answer is an absolute “YES”. No longer will you have to send out your customers Medium Duty Fords for Programming or diagnosing. With the New VCM 3 & the Ford 9-Pin Deutsch Adapter for your 16 Pin VCM-3 diagnostic cable you are now able to use the VCM 3 not only as a factory interface with IDS & FDRS but you now are able to use the Ford VCM-3 interface with Factory HD Truck Applications such as Cummins, Navistar Engine Diagnostics, Wabco, Bendix, etc. for those spec-built components of a Ford Medium Truck. It also adds the new Ford CAN-FD (Flex Data Rate CAN) Network Communication Capability for the New Ford Medium Duty Trucks Starting 2018.

Additionally, if you still have an original VCM-1 interface, then the answer is definitely a “YES”. Many shop owners are now finding out the hard way that they are having to upgrade due to many requirements/updates of Windows10 operating system. Also, the many issues being seen with Ford IDS 128.01 software release compatibility. So now is an absolute great time for VCM-1 owners to upgrade to an interface that will cut diagnostic/programming times and expand the IDS capabilities. Also be advised that if your VCM-1 should fail, it is no longer considered a repairable item and with the on-going electronic shortages you could find yourself without a working VCM for weeks if not months!

Finally, the VCM-3 has firmware updating capabilities for the foreseeable future with the F1 & F2 buttons on the unit. The VCM 3 gives a user a much faster and more stable communication interface with the vehicle you are working on when using the IDS or FDRS Software’s. Not to mention the much faster Ford CAN-FD Network access and use with the newer Ford EV’s, Cars & Trucks. In fact. it can take upwards of 5 minutes to establish communication with FDRS on a 2021 & up Ford Mach E Mustang with a VCM-2 and literally 1 minute with a VCM-3.

Refer A Friend Rewards

Even though they say friends shouldn't go into business together, there's nothing about friends helping one another in business itself!

The CAS Refer-a-Friend program rewards successful referrals in the form of a $100 American Express gift card which can be used anywhere. A referral tells us that you're not only pleased with the service we provide but that you trust CAS enough to be your recommended service provider.

For more information or to request a referral form, call your CAS rep or the CAS office at (508) 238-5855.

CAS is Hiring

CAS is looking to hire a Field Rep in the North Shore area of Boston.

This is the perfect job for someone who loves cars, technology, and computers but wants to focus on the sales aspect of the automotive industry rather than the hands-on technical or mechanical aspects of the industry. Benefits include:

• Company provided demo stock
• Generous compensation plan
• Health Insurance plan
• Retirement plan
• On going Technical Training
• An opportunity for income and personal growth

Click here to learn more information and fill out an application!

Tech Tip: Connection Issues

What did the car say to break up with the Ford IDS tool?

"It's not you, it's me..."

Very rarely will you find a problem with a scan tool itself, though that is not to say it never happens, it's simply uncommon. So how do you tell whether the problem is with the IDS tool or the vehicle itself?

The answer is simple - try another vehicle!

Switching from a factory scan tool to an aftermarket scan tool may allow you to connect through some backdoor method, but it does not fix the problem that prevented the factory scan tool from connecting in the first place.

For example, if you are working on a Ford vehicle and for some reason the Ford IDS scan tool is not connecting, try the same scan tool on another vehicle.

If the factory tool is able to connect to this next vehicle, then you now know the issue is with the original vehicle itself. This problem could be with power & grounds, communication wires, module failures or network issues, but it is not a problem with the IDS scan tool.

If the factory tool is still unable to connect on the new vehicle however, then you will want to contact CAS Tech Support as there may be a problem with your 'scan tool'. It may be an issue with a cable, hardware, VCM, software, or even a virus. Either way, now it's time to call CAS Tech Support and let them help you sort it out!

Contact CAS Tech Support at 1-877-263-4897, ext. #3 (M-F 8:30-5:00 EST)

CAS Company Meeting

For the first time since the pandemic began in 2020, CAS was able to host one of our two-day company meetings.

CAS distributed awards to the top salesmen, CAS Reps met with representatives from TEXA, Autoland, and DG Technologies for technical training sessions, then ended each day by celebrating our thanks for another profitable year.

In addition to welcoming 5 new members to our team, CAS saw Joseph Demuth off into retirement after 14 years as an Ohio field rep.

We wish him the best and are excited to see what the new year brings to us all.

Taking over Joe's territory will be Randy Freder.

Randy has been with CAS for about six months and is based near Solon, Ohio. Randy has been in the automotive industry for years, working with both AllData and Mitchell 1. Prior to AllData Randy sold Bear Diagnostic equipment.

Randy and Joe spent the last 3 months of 2022 touring the territory together to meet current clients and attend training sessions, ensuring a smooth transition.

Randy can be reached at RandyF@oemtools.com

TEXA: ADAS RCCS3

On Monday morning Chris and Joffrey from TEXA arrived to speak with and provide technical training to the CAS Reps on the newly released ADAS RCCS3.

TEXA's Radar and Camera Calibration System 3 is a state-of-the-art ADAS system that does not require static calibration targets which can take up significant footage in a garage. Wheels and handles make it both moveable and allow for absolute precision in its measurements.

After Joffrey’s presentation, Chris took the CAS reps down into the bays, as pictured below, where he walked them through the RCCS3 process on a AXONE Nemo 2 tablet equipped with IDC5 software a 2018 Mercedes Benz C 43.

TEXA's Radar and Camera Calibration System 3 is offered in two versions - Digital Monitor or Static Target. The RCCS3 monitor is a 75-inch screen, meeting the 1:1 proportion ratio in every manufacturer's specification without deforming or resizing images.

For more information on the RCCS3, explore the links below and call CAS toll free at 877-263-4897, or email us here.

Autoland iScan3

On Tuesday morning the CAS Reps received in-depth technical training on Autoland’s iScan3, as done by Autoland's Director of Business Development, Eric Edberg.

Eric’s demonstration put emphasis on Mercedes and BMW, as the iScan3 is one of the few aftermarket tools which allow for the re-programming of BMW controllers.

DG Technology

CAS was recently visited by Glen Eaton, the Senior Product Manager with DGTechnologies.

Glen reviewed for the CAS Diagnostic guys the latest interface offering from DGTechnologies, the DPA-XL. This new interface device was designed to work will all Heavy Duty OEM software applications by incorporation the RP-1210 design standard. The CAS reps found this an exciting addition to the product line up not only for its flexibility in working across multiple Heavy Duty applications but also because the interface kit included a HD Truck scan tool program ‘DGDiagnostics’.

This program allows for general scanning of most HD trucks allowing for code reading/clearing and data PID display. Shops can use this interface with any OEM HD app they may own and also use the DGDiagnostics app to scan the occasional HD truck they don’t have OEM software for.

All CAS field reps will have the DPA-XL device added to their demo stock, so shops interested in seeing the device in action can simply call their CAS rep for a demo.

Tech Tip: WiFi Performance

Most of the diagnostic tools today require some sort of internet access.

A common issue our Tech Support Department finds during troubleshooting sessions is a problem with the shop's Wi-Fi performance, specifically regarding download & upload speed. These internet/router performance specs are an important factor for applications like wiTech 2 or the BMW tool which require a constant, uninterrupted Wi-Fi connection. Slow speed and low bandwidth result in dropped communications and long, slow programming events.

You may click here to check your network's performance using Google's 'Speedtest'. When asked what the bare minimum for speed should be, generally 25Mbs upload and 25Mbs download should be considered the slowest acceptable speed where scan tools will work. As an example, when we recently checked our internet connect speeds, the CAS in-house network reported 297Mbs upload and 335Mbs download. Way beyond those 25/25 minimums !

We suggest that you check with your ISP to compare what you are paying for versus what 'Speedtest' is reporting. We also suggest ordering the highest available performance offered by your ISP when using it for business & diagnostics. Other factors which disrupt internet would be physical interference like walls or objects blocking the router signal. Recognizing and resolving these performance issues can significantly increase reliability of not only the functionality of your Wi-Fi based diagnostic tools but the rest of the wireless devices in your facility.

Any questions? Contact CAS Tech Support at 1-877-263-4897, ext. #3