TECH ALERT: Chrysler’s wi-Tech / Tech Authority products

Notice Date: July 2, 2020
Product Affected: Chrysler’s wi-Tech / Tech Authority products

Condition: FCA wiTech has just released a bulletin indicating their intent to begin charging for individual flash files effective July 8th. The recently released bulletin (# 964), indicates that as of July 8th FCA will require any wiTech user who attempts to do a re-flash, will be required to purchase a ‘Vehicle Programming Subscription’ for $35. It is unclear at this point if wiTech users with a current Tech Authority subscription will have to pay this new fee. Currently, all Tech Authority subscriptions include unlimited flash files. Calls made by CAS into both FCA support for wiTech and wiTech aftermarket support resulted in replies that indicate no one was sure how this fee structure would affect current Tech Authority subscribers. We are continuing to request clarification of this point prior to July 8th.

Actions To Take: At this point there is no immediate action to be taken. If we determine that any shop that has a current Tech Authority subscription prior to July 8th will not have to pay this added fee during their subscription period, we will then be suggesting shops immediately contact CAS to purchase a renewal if they are averaging 4 or more re-flashes per month as a method to mitigate these fees.

We will issue a follow up ‘CAS Tech Alert’ once additional information is available…
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

TECH ALERT: G-Scan

Notice Date: June 6th, 2021
Product Affected: Gscan-3, Gscan-2, Gscan-TAB

Condition: On May 15th E-ZDS released the 2nd major software release for 2021.

Actions To Take: This release contains updates for 24 different car lines. Of special note for users involved in ADAS calibrations, the update contains the addition of the majority of 2021 Chrysler vehicles. A second major enhancement is the addition of multiple Isuzu vehicle coverages. To take advantage of this development, Gscan owners should download this software release at their earliest opportunity.

Additional information about this update including a PDF document for download, can be found on our website; oemtools.com. Gscan owners who have expired subscriptions will be able to download this release but will not have access to the updated software once it’s been loaded onto their Gscan.
Call CAS Tech Support or your local CAS Rep if you require assistance in performing this update. Call CAS Inside Sales or your local CAS Rep if you wish to purchase a subscription renewal to keep your Gscan up to date!
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: CAS TECH SUPPORT CLOSED (Columbus Day)

Notice Date: October 8, 2022
Product Affected:  All SCAN TOOLS

Condition: CAS Tech Support will be closed on Monday, October 10th in observance of the Columbus Day holiday.

Actions To Take: If you are in need of any technical support you can call in and leave a message. Calls will be returned in the order they are received beginning Tuesday, October 11th.Additional questions or requests for technical support can also be directed to your local CAS sales rep.

The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: Thanksgiving Week 2023

Notice Date: November 22nd, 2023
Product Affected: All CAS Customers

Condition: In observance of the upcoming holiday, CAS will be closed on Thursday, November 23rd, and Friday, November 24th. We wish everyone a wonderful and safe holiday.

Actions To Take:  Calls received on Thursday or Friday will be returned in the order received starting Monday morning, November 27th.
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: Chuck Foster returns

Notice Date: June 22, 2023
Product Affected: CAS customers located in North and South Carolina

Condition:Our CAS sales rep in your area, Chuck Foster has been hospitalized with a severe bacterial infection since April 2nd, 2023. He is now out of the hospital and working from home as he goes through recovery..

Actions To Take: Feel free to call Chuck if you have any immediate needs such as subscription renewals or tool questions. Chuck can be reached by calling his cell # 336-255-0325 or by e-mail at chuckf@oemtools.com. He is available Monday through Friday, from 9:00am to 5:00pm.For service issues such as broken scan tools or laptop issues, you can also call CAS Tech Support @ 508-238-5855 ext. # 3. Open M-F 8:30am-5:00pm EST.

We are all happy to see that Chuck is back and recovering!

The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

TECH ALERT: CAS TECH SUPPORT CLOSED

Notice Date: September 19th, 2022

Product Affected: All SCAN TOOLS

Condition: CAS Tech Support is closed today due to COVID infection of all our Technical Representatives.

Warning: If you are in need of any technical support you can call in and leave a message. Calls will be returned in the order they are received beginning tomorrow. We expect to have at least one tech support rep available starting tomorrow, Tuesday the 20th..Additional questions or requests for technical support can also be directed to your local CAS sales rep.

 

The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

Tech Alert: Tech Authority Down

Notice Date: June 7th, 2022
Product Affected: wi-Tech / Tech Authority

Condition: On Sunday evening, June 5th, Stellanis (FCA) migrated all their various web site portals including Tech Authority and wiTech into one common site. In doing so, all Tech Authority access and operation has been disabled. Basic wi-Tech operation is still functional. CAS is currently working with the authors of this move to create a path for all registered Tech Authority users to become operational. Once resolved we will be sending out a follow up Tech Alert. It is hoped we will have this situation resolved by the end of today, Tuesday June 7th.

Actions To Take: Advise your techs that access to Tech Authority is down and watch for a follow up Tech Alert
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com

 

Tech Alert: wi-Tech/Tech Authority Down

Notice Date: June 17th, 2022
Product Affected: wi-Tech / Tech Authority
Condition: After the Stellantis company migrated all wi-Tech and Tech Authority subscriptions to their new site on June 5th, all accounts were found to be in-opt or marginally functional. To correct this situation Stellantis had to port over all Tech Authority subscriptions to be associated with the customer’s wi-Tech subscription account. This project was completed appx. 3 days ago. We are now tasked with re-registering all wi-Tech accounts. We are working as fast as possible with multiple employees working on this project.

As each customer’s account is set up on the new StellantisIOP web page, we are sending out a notification e-mail to that shop. We hope to have all shops registered by sometime next week. You will receive a notice via e-mail when your accounts are again active.
Warning: Due to the way Stellantis configured their website with existing registered hardware owners, any shop that attempts to register on the Stellantis site and purchase a 3 day T/A day pass on their own will find that the hardware associated with your wi-Tech account will not operate. Instructions on the proper path to purchase any subscription will be include in your notification e-mail.
Actions To Take: Watch for your notification e-mail. If you have a car-in-the-bay that you wish to service with wi-Tech, contact CAS Tech Support and ask to be set-up right away. We typically can accomplish this in appx 60 minutes. If you have additional questions, please contact either your local CAS Rep or CAS Tech Support…
The CAS Tech Support Team
1-877-263-4897 / www.OEMTools.com