Tech Alerts

Condition: Volkswagen Group of America has announced today that tomorrow, Wednesday February 7th, there will be an ODIS software release, version 23.2.0. This update will require a full uninstallation and reinstallation of the ODIS program.

Actions To Take: You should perform the update as soon as time allows. Please be advised that in the past our experience has shown us that a full uninstall and reinstall of ODIS can take up to 2 hours depending on file size and the shop’s internet download speed. So, you should plan accordingly. If you are currently covered under CAS TAS (Total Annual Support), you can call into the CAS Tech Support group for assistance in performing this update procedure. You may wish to call in prior to starting the update and schedule a specific day and time for CAS Tech Support to assist you. Scheduling can help to prevent excessive wait time when asking for assistance.

Condition:  The Volkswagen-Audi Group (VAG) has began a process of updating the security procedures for all ODIS users. All ODIS users will be affected. A recap of what they are doing is listed below:

• Last Week VW/AUDI sent out an e-mail with an attached PDF file to appx 2,800 IRF (Independent Repair Facilities) explaining the process they are starting.
• On Tuesday, 10-17 VW/Audi loaded all the VW contacts into the GRP (Group Retail Portal) and then sent out an e-mail asking everyone to verify their e-mail address.
• Some CAS customers received the e-mail directly, other shops had the e-mail coming into us as VW/AUDI used their #@oemtools.com address
• For the CAS customers who had the notice sent to CAS, Harold in CAS Tech Support will be creating a new password and then e-mailing these shops to advise them of this change.
• This will be completed by EOD today. (Thursday 10-19)
• Audi users will be added on the 30^th of October using the same above steps.
• Appx two weeks after Audi is notified, VAG (VW-Audi Group) will be sending out instructions to create 2 factor authentication for every user.
• It was noted that when this e-mail arrives the end users will have only 24 hours to reply. So, watch for this e-mail!
• When all of these steps are complete, VAG will announce to all ODIS users that they can switch from using their current ODIS credentials to their new GRP credentials.
• VAG has advised us that this final switch and notification will occur sometime around the end of November.

Condition: The www.OEMTools.com web site was non-operational for most of last week. This outage was caused by a corrupt software program running in the background of the web site. As of Sunday, August 7th the site is now back up and running as planned. Shops wishing to purchase VRS’s and day passes can now do so without issue.

Condition: Customers attempting to purchase a wiTech/TA day pass off the oemtools.com web site are experiencing a delay in receiving the day passes although the order is seemingly processing normally. CAS is aware of this problem. PayPal reports to us that the delay is being caused due to a global issue with PayPal internal order processing. We are monitoring the web site site for all orders and manually processing those orders as they arrive. However, this means it may take up to an hour before any purchased passes arrive in your account.

Condition: Microsoft has recently started releasing their next Windows operating systems, dubbed Windows 11. At this time there are two issues we want you to be aware of. First, Windows 11 will not load to every PC, as it is ‘hardware dependent’ and if a PC does not meet the specs then it will not load. Second, and more important is the fact that as of today there are no OEMs that have certified their tools to work with Windows 11. Because of this situation we recommend not loading Windows 11 onto any PC that is running any OEM application. This includes both Heavy Duty and Passenger Car OEM apps.

Condition: There is a Battery Exchange Program for all GScan-3 units