Condition: The www.OEMTools.com web site was non-operational for most of last week. This outage was caused by a corrupt software program running in the background of the web site. As of Sunday, August 7th the site is now back up and running as planned. Shops wishing to purchase VRS’s and day passes can now do so without issue.

Condition: Customers attempting to purchase a wiTech/TA day pass off the oemtools.com web site are experiencing a delay in receiving the day passes although the order is seemingly processing normally. CAS is aware of this problem. PayPal reports to us that the delay is being caused due to a global issue with PayPal internal order processing. We are monitoring the web site site for all orders and manually processing those orders as they arrive. However, this means it may take up to an hour before any purchased passes arrive in your account.

Condition: Microsoft has recently started releasing their next Windows operating systems, dubbed Windows 11. At this time there are two issues we want you to be aware of. First, Windows 11 will not load to every PC, as it is ‘hardware dependent’ and if a PC does not meet the specs then it will not load. Second, and more important is the fact that as of today there are no OEMs that have certified their tools to work with Windows 11. Because of this situation we recommend not loading Windows 11 onto any PC that is running any OEM application. This includes both Heavy Duty and Passenger Car OEM apps.

Condition: There is a Battery Exchange Program for all GScan-3 units

Condition: The www.OEMTools.com web site is currently down. It has been down since late Tuesday, July 26th. Because of this situation, shops needing to purchase day passes for wi-Tech, Tech Authority or VRS passes have been prevented from doing so on line. It is hoped that the site will be operational by the end of today, Thursday July 28th.

Condition: There is a possible fire hazard with Gscan-3 units due to the lithium-ion battery overheating during use or while charging.

Condition: Our CAS sales rep in your area, Chuck Foster has been hospitalized with a sever bacterial infection. It is expected Chuck will be in recovery for at least the next 2 months.

Condition:CAS offices and CAS Technical Support are closed today, Monday January 17th in observance of Martin Luther King day. All calls received will be returned on Tuesday, January 18th.

Condition: Multiple customers are reporting that when signing into their GM Techline Connect (TLC) account, it appears to be inoperative. ACDelco has issued a notice stating that one must clear the ‘cache’ in their PC to get TCL operational. The process to clear a ‘cache’ may not be understood by many technicians.

Condition: FCA wiTech has just released a bulletin indicating their intent to begin charging for individual flash files effective July 8th. The recently released bulletin (# 964), indicates that as of July 8th FCA will require any wiTech user who attempts to do a re-flash, will be required to purchase a ‘Vehicle Programming Subscription’ for $35. It is unclear at this point if wiTech users with a current Tech Authority subscription will have to pay this new fee. Currently, all Tech Authority subscriptions include unlimited flash files. Calls made by CAS into both FCA support for wiTech and wiTech aftermarket support resulted in replies that indicate no one was sure how this fee structure would affect current Tech Authority subscribers. We are continuing to request clarification of this point prior to July 8th.